Jack Rogers Reviews

Jack Rogers sandals just aren't what they used to be. They switched from leather soles that were properly stitched to using glue instead. I wore my sandals twice and both soles started peeling off. I've bought plenty of their shoes over the years but I'm done now. I'm going to make sure my friends and family know to skip this brand. Save your money because this isn't worth it.

I bought a pair of Jack Rogers sandals for my daughter and the heel snapped off in just two weeks. When I looked closer, I noticed the sole on both shoes was starting to peel apart. These are honestly terrible quality. Anyone thinking about buying from this brand should be aware of what they're getting.

I picked up Jack Rogers sandals at Marshall's like I have the last four times, and after only two wears the leather decoration on the back heel completely fell off. I emailed Jack Rogers with pictures and even included a photo of the identification number on the inside strap. They got back to me pretty quick, but only to say they can't help with shoes bought at other retailers. I find that incredibly disappointing since I still paid close to full price and got basically zero use out of them before they broke. The reason I shop at Marshall's and similar stores is because the sizing of Jack Rogers keeps changing and isn't consistent. Being able to try them on first saves me from months of online ordering, returning, and reordering. I don't live near a Jack Rogers store, so I shouldn't be penalized for buying where I can actually fit them properly. Their customer service response was really upsetting to me.

I've tried five different pairs of Jack Rogers shoes. The classic wooden sandals have held up pretty well for me, but their jelly sandals and booties are another story. My jelly sandals fell apart and I know several other people who had the same issue. I won't be buying those again because the quality doesn't match the price. I got about six months of wear before they gave out. The booties though are really poorly made. I grabbed the Bailee suede bootie during a sale over summer and deeply regret it. I've only worn them maybe fifteen times and the heel on one boot already came off. For a shoe that costs over a hundred dollars retail, that's unacceptable. I paid less than that and still feel like I wasted money. My cheaper booties from American Eagle have lasted way longer. These Jack Rogers booties with wooden heels just aren't durable, and the sole is already starting to peel away from the shoe after less than a month of use.

It's been two months since I ordered and I still don't know where my shoes are. My delivery got returned to the company because I had relocated, and after three weeks they finally reached out asking if I wanted a refund or a replacement. I said I wanted the shoes sent again, they said yes, but now a whole month has passed with zero updates. I've sent three separate emails to their support team with no reply. At this point it's too late in the season to even wear them, and their lack of communication is really upsetting.