JibJab offers digital greeting cards and personalized e-cards for occasions like birthdays and holidays. This RetailCoupons.com page aggregates customer ratings and reviews to help shoppers understand what to expect from the service, including insights into billing practices and customer support experiences.
JibJab Reviews
2.0
24 reviews
What Shoppers Say About JibJab
Created with AI, based on recent reviews
JibJab is rated 2.0 out of 5 by 24 shoppers, with a highly polarized customer base. The primary complaint across multiple reviews centers on unexpected and recurring charges. Shoppers report being charged monthly or annually without clear communication, difficulty canceling subscriptions, and charges continuing even after account closure or card replacement. Several reviewers describe the billing practices as deceptive, citing hidden upgrades to yearly plans and lack of transparency during signup. A smaller group of satisfied customers praise JibJab's customer support team for resolving billing disputes when contacted, with representatives demonstrating genuine effort to investigate issues and process refunds promptly.
The most concerning pattern involves long-standing unauthorized charges. Multiple reviewers discovered years of annual charges on inactive accounts created a decade prior, suggesting either poor account management systems or inadequate communication about subscription terms. While some customers successfully obtained refunds after disputing charges, the need to contact support to reverse unwanted transactions appears to be a common experience. Potential customers should carefully review subscription terms before purchase and monitor their accounts closely for unexpected billing.
Customer Reviews (24)
Sorted by: Most recentVictoria S.Feb 11, 2026
I had a problem where my card got charged for some e-cards I didn't purchase. Reached out to their support team and worked with someone named Ale who really put in the effort to dig into what happened. The whole situation was resolved really well. Ale stayed on top of my messages and confirmed I'd get my money back, which actually did happen.
Angela N.Jan 13, 2026
I was under the impression my monthly charge would be three dollars. Then a bill showed up for thirty-six dollars. That's outrageous to charge for a birthday card. I'm hoping I at least get my money refunded. This is absolutely terrible. DO NOT GIVE THEM YOUR MONEY.
Daniel H.Dec 30, 2025
I spotted a charge on my debit card from this company. Following my previous experience, I reached back out and they refunded me without any hassle, which I'm grateful for. That said, they definitely need to reevaluate their entire approach and how they communicate with people. I'm moving my rating from one star to two stars because they did follow through with the refund. Initial experience: I noticed a charge from this organization that I never authorized. I don't think I agreed to any kind of ongoing commitment. Based on what I'm seeing in other reviews, it looks like people are being scammed.
Marcus L.Jan 30, 2025
I made an account way back in 2015 and used it once. Just recently discovered they've been taking about twenty dollars out of my account annually for the past decade! Nobody ever mentioned this was happening when I originally signed up. It's completely deceptive.
Robert K.Nov 28, 2024
Someone at our office created an account back in 2020. Ever since then, we've repeatedly tried to stop the subscription through their official channels, but they've been completely unwilling to help. The frustrating part is that even though we got a new card twice with different numbers, they somehow keep charging us every single year. It seems almost impossible to actually cancel with them. What's wild is they're able to bill you even when your card details have changed entirely. This is ridiculous and honestly alarming. Give this place a hard pass to protect yourself from ongoing headaches.
Tanya W.Jul 22, 2024
These people operate like total con artists. I bought what I thought was a monthly plan for a few dollars, but their site sneakily upgraded me to a yearly membership for way more money when I hit the purchase button through PayPal. Once you've paid, there's basically no way to cancel. I've also heard they automatically renew and make cancellation nearly impossible. Now I'm stuck having to contact PayPal or just lose the money. This company is basically a scam designed to trick people into spending way more than they intended. Under no circumstances should you hand over your payment card details to them.
Christina V.Jun 22, 2024
I'm stuck in cancellation limbo with this company. What should've been a fun experience turned into a nightmare because I can't get out of my subscription. The whole situation has frustrated me so much I wouldn't sign up again, if I can ever actually stop this. There's no way to reach a live person because apparently they think they're too good for that. I'm really let down and annoyed about the whole thing. My advice: stay away. Getting out seems impossible. Update: they finally let me cancel so it worked out.
Katie R.Jun 5, 2024
I made a video for someone's eighteenth birthday back in 2022 and canceled right after finishing. Or so I believed. Just yesterday I realized they've been billing me every six months this whole time since then. Total scam. These people must be making a fortune because plenty of customers think they've stopped their service but the charges keep happening. Make absolutely sure you contact your bank to block them or they'll keep draining your account with unauthorized charges.
Dakota P.Apr 17, 2024
Here's what went down: 1). Back in 2023 I selected a one month option, but they took out a year's worth of charges. I figured I'd made an error and didn't think much about it. Now I'm seeing in other people's reviews that this sketchy practice is something they do regularly. 2). This morning I saw another annual charge hit my account, and it turns out they have something called 'automatic membership renewal' that I never agreed to. Wish I'd stumbled upon these complaints earlier.
JibJab Review FAQ
What is the average rating for JibJab and how many reviews does it have?
JibJab is rated 2.0 out of 5 based on 24 customer reviews on RetailCoupons.com. The ratings are heavily skewed, with 71 percent one-star reviews and 21 percent five-star reviews, indicating sharply divided customer experiences.
What do customers praise about JibJab?
Customers who rate JibJab highly specifically commend the customer support team for responsiveness and problem-solving. Reviewers report that support representatives investigate billing issues thoroughly and process refunds promptly when customers contact them with disputes.
What are the main complaints about JibJab?
The dominant complaints involve unexpected and recurring charges. Customers report being charged monthly or annually without clear communication, difficulty canceling subscriptions, hidden upgrades to yearly plans during checkout, and most significantly, charges continuing on inactive accounts for years without customer awareness. Several reviewers describe the billing model as deceptive or predatory.
Do customers recommend JibJab?
Customer recommendations are split. Those who experienced billing issues but successfully resolved them through support tend to upgrade their ratings slightly, though they still recommend others be cautious. However, customers unable to stop recurring charges or unaware of long-standing unauthorized billing advise against using the service and explicitly warn others not to provide payment information.
How can I write a review of JibJab on RetailCoupons.com?
To share your JibJab experience on RetailCoupons.com, you can submit a review by clicking the review submission section on this page. Include details about your experience with the service, billing practices, customer support interactions, and your overall satisfaction to help other shoppers make informed decisions.
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