Johnson Fitness sells fitness equipment including treadmills, ellipticals, dumbbells, and stationary bikes. This page aggregates shopper ratings and reviews to help you understand what customers report about their purchasing and ownership experiences with the company.
Johnson Fitness Reviews
1.6
22 reviews
What Shoppers Say About Johnson Fitness
Created with AI, based on recent reviews
Johnson Fitness has a sharply divided customer base. Shoppers who receive attentive in-store service praise knowledgeable staff who take time to understand their fitness needs and provide honest guidance on pricing and warranties. One customer with lower back problems reported that personalized recommendations led to finding ideal equipment. However, the overwhelming majority of reviews cite severe operational failures that dominate the experience: orders placed six weeks or more ago remain unshipped with no accountability, inventory management appears broken (items sold despite being unavailable), and customer service is unresponsive unless customers repeatedly follow up. When issues arise, the company deflects responsibility rather than resolving problems.
Product durability and support concerns also emerge from multiple reviews. Customers report defective items arriving, unclear guidance on maintenance (white particles on treadmills, belt vibration issues), slow warranty service responses, and poor trade-in value on equipment purchased only one to two years prior. The contrast between positive in-store interactions and negative post-purchase experiences suggests Johnson Fitness struggles significantly with fulfillment, customer service responsiveness, and standing behind its products.
Customer Reviews (22)
Sorted by: Most recentMarcus T.Aug 6, 2022
Terrible experience with Johnson Fitness. I requested a treadmill repair in March 2022 and still had nothing resolved by August 2022. When the technician first showed up, he barely looked at the machine - just powered it on, glanced at the error code, and immediately started writing up paperwork. Only when I insisted he actually open things up and diagnose the problem did he do his job properly. Still charged me 100 and found nothing wrong! If I hadn't pushed back, he would've billed me for absolutely nothing. Their customer service ignores emails, texts, and calls. After following up repeatedly with zero response, I told them to keep the equipment. Six months of waiting and I could've bought a brand new machine with what I spent. Other reviews confirmed I'm not the only victim of this incompetent company.
Patricia K.Jul 20, 2021
I've spent over seven grand with this company and they're a complete joke. My 3700 dollar elliptical has had a brake malfunction since January and I've called over 30 times between their locations with zero results. People there just give you false promises. I was assured multiple times someone would handle it but my messages go unanswered. The machine's less than a year old and basically useless now. I'm still waiting for a warranty call from three months ago and can't believe they're still operating. All I want is the 5 year warranty they promoted to actually mean something. This has caused me so much stress and they should be ashamed. Buying at that big fair was a mistake I regret.
Johnson Fitness Review FAQ
What is Johnson Fitness's average rating?
Johnson Fitness is rated 1.6 out of 5 based on 22 customer reviews on RetailCoupons.com. Approximately 82 percent of reviews are one-star ratings, while 14 percent are five-star ratings.
What do customers praise about Johnson Fitness?
Shoppers highlight knowledgeable and attentive staff at physical locations who take time to understand individual fitness needs and provide honest information about pricing and warranty options. Customers report positive experiences finding equipment suited to specific health concerns, such as lower back support.
What are the main complaints about Johnson Fitness?
The most frequent complaints center on severe fulfillment delays, with orders taking six weeks or longer without shipment. Customers report that Johnson Fitness sells items that are not in inventory and fails to provide proactive updates or take responsibility for delays. Additional complaints include unresponsive customer service, defective items arriving, slow warranty service, unclear product maintenance guidance, and poor trade-in valuations.
Do customers recommend shopping at Johnson Fitness?
Recommendations are heavily weighted toward caution. While a small segment had positive in-store experiences, the large majority of reviews express serious dissatisfaction with order fulfillment, customer service responsiveness, and post-purchase support. Most dissatisfied customers explicitly advise against purchasing from the company.
How can I leave a review of Johnson Fitness on RetailCoupons.com?
After making a purchase from Johnson Fitness, you can share your experience by submitting a rating and written review on RetailCoupons.com. Your honest feedback helps other shoppers make informed decisions and provides the retailer with valuable customer insights.