Ka’Chava Reviews

Orders show up without any kind of email heads up beforehand. If you want to stop an order, good luck because the company makes it basically impossible and their return process is awful. Would not recommend signing up with them.

Had high expectations for the Coconut Acai blend after reading positive comments, but it tastes awful, like powdered chalk. Completely undrinkable. I reached out about swapping it for something else and was told I'd have to pay my own shipping on a $75 package. That's not solving anything for me, that's just shifting the problem to my wallet. I won't buy from them again. It's too bad because this whole interaction is what killed my interest in the brand.

Getting out of a subscription with them is way too complicated. I've tried canceling three different times. The first cancellation went smoothly and deliveries stopped. But the second and third times were a nightmare. Packages kept arriving even though I canceled. There are tons of pop-up windows to click through, and each one seems designed to push you toward keeping the subscription active. They've basically built the system to make canceling a pain, which clearly helps their sales numbers but tanks customer happiness. The product itself is fine, just expensive for what you get.

This company is not trustworthy. I had a subscription that I canceled back in February after learning about a safety concern with their product. Then in December, I got an email that made me think the subscription was still going, even though I'd gotten nothing since canceling. I immediately contacted their support team and they assured me my subscription was definitely closed and I wouldn't be charged. Fast forward to New Year's Day, and I got charged anyway. When I complained, they blamed me, saying something I did in September had reactivated it. All I did in September was log into my account to verify the cancellation was still in place, which should never cause a reactivation. Since I can't trust them anymore, I opened a dispute through my payment provider. Now they've gone silent on my emails, but when my payment company reached out, they claimed the charge was legitimate. Stay away from this brand and their products. I can't believe they're operating this way without consequences.

Been going back and forth with this brand for over two years at this point. My entire family is into the different flavors they have. Most of the complaints I read seem like people messing up their own orders, honestly. I've never been charged incorrectly, but I can see how somebody might forget about an active subscription and get surprised by a charge. In my experience, most of the negative stuff comes from user error. I've never had a single problem, and I've started and stopped subscriptions more times than I can count over the years. My spouse and three kids all have celiac, and we've never had any reactions. Two of my boys have really sensitive stomachs and do fine with this stuff.

The chocolate actually tastes pretty good and I've had it regularly, but I'm giving one star because of how they operate. They claim 100% satisfaction guaranteed but that's just marketing speak to keep your cash. You cannot send back a flavor you don't like and their guarantee basically means they keep your money no matter what. I want a refund, not a different taste. They should offer smaller sizes so people can try flavors before committing to a big purchase, especially at these prices. I get that they can't resell opened product, but offering trial packs would show they actually stand behind what they're selling. Without that option, the financial risk is just too high if something doesn't work out for you, and they've made it clear they won't work with customers on this.

Severe headaches lasting way longer than 8 hours. I've used plenty of other protein shake powders and nothing ever gave me this reaction before. Their formula is problematic. There's definitely some kind of ingredient that creates this weird foamy texture. But the headaches were absolutely unbearable and kept me from working several days. I contacted them with my concerns and got a generic template response saying headaches happen sometimes and I should just use less. My doctor told me to quit using it immediately. Other brands don't cause me this kind of distress. The product itself is bad and the company's response was worse. They offered to swap it out or give me a credit, but I wasn't interested. I'm done with this brand. It's not worth dealing with that kind of pain.

I got a shipping notification and reached out that same day asking them to stop it and reverse the charge. They refused. The only option they gave me was sending it back at my own cost for a refund. I asked to close my account entirely and they did that part. When the package arrived, I looked everywhere on their site for where to ship it back but couldn't find anything. I saw a comment somewhere suggesting I ask them directly, so I submitted a request on their website. Never heard back. It should've been a simple email to answer, but I'm wondering if they're intentionally dragging their feet hoping my 30-day return window expires before I can send it back.

We're really happy with Ka'Chava. We've been customers for a couple years now. The subscription model is actually super easy to manage, and you can adjust or skip orders whenever you want. They always email beforehand so I know when something's shipping, and if I'm not ready I just pick a different date for my next delivery. Plus they've got loyalty rewards that let me save money on my purchases pretty regularly. It's disappointing to see all these bad reviews because my experience has been completely positive.

Facing some money troubles, I found out I still had an active subscription and tried to get my money back. Imagine my surprise when I discovered they don't do refunds at all, just flavor swaps or credit toward their store. Make sure you know what you're getting into because if you're not happy with the product, you're stuck with exchanges or store credit only. You will not see your money returned. That's a dishonest approach to running a business.