Kendra Scott is a jewelry retailer offering necklaces, earrings, and accessory sets through its direct-to-consumer website. This page features candid shopper reviews and ratings to help you evaluate the quality, durability, and customer service experience before making a purchase decision.
Kendra Scott Reviews
1.7
21 reviews
What Shoppers Say About Kendra Scott
Created with AI, based on recent reviews
Kendra Scott receives overwhelmingly negative feedback, with shoppers consistently reporting serious quality and durability issues. Customers describe the jewelry as low-quality costume pieces that do not match the price point, with multiple complaints about plating tarnishing or flaking off within months of normal wear, causing skin discoloration and irritation. Earrings and charms that fail to stay properly closed, necklaces that develop tarnish and scratches quickly, and overall construction problems appear repeatedly. Additionally, shipping and customer service problems compound the dissatisfaction, with customers reporting late deliveries, unresponsive support, and unhelpful responses when requesting replacements or repairs.
The rare positive reviews (14 percent five-star ratings) exist, but they are vastly outweighed by the prevalence of one-star ratings (71 percent), which cite substandard materials, poor longevity, and unmet expectations relative to the premium pricing. Shoppers consistently express disappointment that jewelry at this price point fails to perform during basic, everyday wear.
Customer Reviews (21)
Sorted by: Most recentKevin B.Jan 4, 2025
They forgot to send one of the items I paid for. Can't reach customer service by phone, which makes it impossible to get this resolved. Extremely frustrating. I won't be ordering from them again.
Sophia M.Dec 27, 2024
I had originally left a lower rating about shipping but changed my mind when they switched delivery methods for the holidays. The new service was incredibly fast and I was thrilled. Even when there was a small issue with one piece, the store helped me out in person and customer service was quick to email. Hoping they keep improving things because they're clearly working on it. Really grateful for the better experience.
Jennifer K.Dec 27, 2024
I had previously given a lower rating about shipping, but I've changed my mind. The company switched to faster delivery during the holiday season and it was fantastic. Got my order super quickly, which was great. There was a minor issue with one piece, but I went to the store and customer service reached out by email right away to help. Really impressed with how they're making improvements. Thanks for stepping up!
Robert J.Dec 23, 2024
I ordered something late in November and kept waiting. Finally checked in mid-December and found out there was a system error and they'd canceled my order without notifying me. I rushed to reorder since my wife wanted the pieces. When I asked them to honor the original price since it was their mistake, they completely refused. They only offered a discount after I'd already bought everything. As someone who served, I was also disappointed they wouldn't give a veteran discount on sale items. Be careful ordering from them.
David H.Dec 23, 2024
Ordered something in late November and waited and waited. By mid-December I finally asked where it was. They told me there was a system glitch on their end and my order never went through, so they canceled it without telling me. I had to reorder immediately since my wife really wanted these pieces. When I asked them to at least honor the original price since this was their mistake, they refused flat out. They said they'd give me a discount now that I already bought everything. It's disappointing that a company worth hundreds of millions won't stand behind their errors or offer veteran discounts. Think twice before ordering.
Rosa C.Dec 16, 2024
Very disappointed with the ordering experience. There's no way to reach anyone on the phone. I finally got through to someone in live chat after trying email, but they couldn't help me. My order was supposed to arrive by the ninth but never showed up because of an apartment number issue, and they refused to assist. It was a Christmas gift I was looking forward to giving. Online ordering from this place is a nightmare and I don't recommend it.
Linda T.Dec 16, 2024
Very frustrating experience. I finally got an order placed but then couldn't reach anyone by phone. After going back and forth with email and live chat, I found out my package never arrived because of an apartment number issue, but the chat person couldn't help me fix it. It was supposed to be a Christmas present for a friend. Ordering online from them is a headache and I don't recommend it.
Brenda K.Nov 6, 2024
The prices are high even when things are on sale. Both a bracelet and cross necklace I bought tarnished within a short time. Customer service is friendly until you actually want to return something, then they're not so great anymore. Also if you buy a watch, good luck finding a battery since they don't include one. Pretty disappointed overall.
Margaret T.Jul 26, 2024
I bought earrings at a resort shop in June. When I went to wear them for the first time to a wedding in July, one literally fell apart. I emailed their customer service and got a response from someone named Sarah who basically said they couldn't do anything about it and didn't seem to care. I wasn't asking for a handout but she was unhelpful and rude. Paid $70 for junk and wasted my money.
Tyler S.Jun 13, 2024
I keep buying from this brand hoping it'll be different, but I keep getting broken pieces. Just got a necklace from a major retailer and the clasp was already broken when it arrived. The packaging looked nice, but obviously no one checked these before shipping. How does a broken clasp get past quality control and the retailer? I paid $40 for a necklace that doesn't even work. This is clearly a manufacturing problem with the company.
Kendra Scott Review FAQ
What is Kendra Scott's overall rating based on?
The store is rated 1.7 out of 5 based on 21 recent customer reviews submitted to RetailCoupons.com. The rating reflects shoppers' actual experiences with product quality, durability, shipping, and customer service.
What are the most common complaints about Kendra Scott?
The primary complaints center on product quality and durability. Shoppers report that jewelry tarnishes, scratches, or develops discoloration within weeks or months of normal wear, despite the premium pricing. Plating flakes off, causing skin irritation and discoloration around the neck. Additionally, customers mention defective closures on earrings, loose charms, and poor customer service responses when attempting to address these issues. Late deliveries and unresponsive support are also recurring concerns.
Do customers feel the jewelry is worth the price?
No. Multiple reviewers explicitly state that the quality does not justify the cost. Shoppers compare the jewelry to costume pieces or accessories typically found at much lower price points (around $10), making the $50-$70+ price tags feel unreasonable for pieces that fail within months. Customers expected better durability and material quality at these price levels.
What is Kendra Scott's customer service like?
Reviews indicate poor customer service. When customers have experienced defective products, they report that the company provides unhelpful responses, sometimes suggesting they visit a physical store hours away for repairs rather than offering replacements. Shoppers describe the company as not caring about their concerns and being unwilling to resolve issues.
Would shoppers recommend Kendra Scott?
Based on the review distribution, the vast majority of recent shoppers would not recommend the store. Seventy-one percent of reviews are one-star ratings, indicating dissatisfaction. Only 14 percent gave five-star ratings, suggesting that most customers do not view this as a reliable jewelry source given the quality issues and durability problems documented in reviews.
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