Kitty Poo Club operates a cat litter subscription delivery service. This page aggregates shopper reviews and ratings for the service, helping potential customers understand what subscribers experience with billing, product quality, and customer support.
kittypooclub.com Reviews
2.0
3 reviews
What Shoppers Say About kittypooclub.com
Created with AI, based on recent reviews
Shoppers report serious concerns about Kitty Poo Club's billing practices and customer service. Multiple reviewers describe unauthorized charges after canceling subscriptions, difficulty reaching customer support, and feeling misled by product quality claims, particularly regarding leakproof packaging. One satisfied customer praised the service for reliable deliveries and proactive communication about product availability, noting they appreciated the advance notice before stock shortages.
The overwhelming majority of feedback centers on billing issues and unresponsive customer service, with reviewers characterizing the company as unreliable and not worth the premium pricing. While the subscription convenience appeals to some cat owners, the lack of accessible support channels and unexplained recurring charges have driven away multiple customers.
Customer Reviews (3)
Sorted by: Most recentJennifer K.Oct 16, 2025
I shut down my subscription back in January 2025, but then they went ahead and charged my card again starting in June 2025 without asking me. You can't even reach an actual person to talk to. You just keep getting passed around and given the runaround. This business is seriously sketchy. Stay away from them if you can.
David H.Apr 22, 2023
This litter subscription service has been pretty solid for me. They always send me a heads up when the brand my cat likes is going to be out of stock for a while. Back in 2021 it was out for about two months, so I grabbed some extra bags when they restocked and now I keep a backup supply around. I get that not everyone has room to store extra bags, and that could definitely be a problem if you don't have much space at home, but it works great for my situation. I haven't ever had to reach out to their customer service team and it's super simple to pause shipments whenever I want.
Robert M.Sep 21, 2022
This company doesn't seem to care much about taking care of customers, and honestly the products just don't live up to what they promise. Sure, it's convenient to have stuff delivered, but when you look at what you're paying and how reliable it actually is, it's not worth the money. They advertise these boxes as leakproof, which apparently they're not. When I complained about it, they blamed my cats' bathroom habits and some design flaw that supposedly prevents them from being waterproof. Make that make sense - leakproof but also not leakproof? The boxes ended up destroying my brand new floors and they didn't even say sorry or try to fix things. I spent close to $900 on flooring damage with zero help from them.
kittypooclub.com Review FAQ
What is Kitty Poo Club's overall rating?
Kitty Poo Club is rated 2.0 out of 5 based on 3 customer reviews on RetailCoupons.com.
What do customers praise about Kitty Poo Club?
Satisfied subscribers appreciate the convenience of automatic delivery and commend the company for sending advance notifications when requested litter brands are out of stock. This allows customers to purchase backup inventory before shortages occur.
What are the main complaints about Kitty Poo Club?
The primary complaints involve unauthorized billing charges that continue after subscription cancellation, difficulty reaching live customer support, and product quality concerns regarding advertised leakproof packaging. Reviewers also question whether the subscription price justifies the reliability issues.
Do customers recommend this service?
Based on review ratings, most customers do not recommend Kitty Poo Club. The majority of reviewers gave one-star ratings and cited billing problems and poor customer service as deal-breakers, though one customer found the service worthwhile for stock availability alerts.
How can I leave a review for Kitty Poo Club?
You can submit a review on RetailCoupons.com by visiting the Kitty Poo Club store page, clicking the review section, and sharing your experience with rating and written feedback. Your honest account helps other shoppers make informed decisions.