Knife Depot sells kitchen knives and knife sets online. This page collects verified customer ratings and reviews to help you understand what shoppers experience when ordering from the store, including feedback on shipping, product quality, and customer service.
Knife Depot Reviews
1.7
14 reviews
What Shoppers Say About Knife Depot
Created with AI, based on recent reviews
Knife Depot has a heavily polarized customer base with significant fulfillment issues dominating negative feedback. Multiple shoppers report months-long delays or non-arrival of orders, unresponsive customer service, and tracking problems that suggest packages may not ship as promised. Some customers also report concerns about misleading product descriptions (particularly regarding country of origin) and unusual requests for personal identification documents. A small subset of buyers report positive experiences with fast shipping, good customer service responsiveness (including a representative named Jenna), and satisfaction with product quality and pricing.
The core problems appear to be operational: order fulfillment delays, inadequate customer service responsiveness during issues, and supply chain transparency. While a few customers praise the quality and value of the knives themselves, the majority of negative reviews center on not receiving purchases or experiencing extreme shipping delays even when paying for expedited options. This pattern suggests systemic problems rather than isolated incidents.
Customer Reviews (14)
Sorted by: Most recentNicole R.Nov 11, 2020
Skip this place completely. Customer service is basically nonexistent. Leave a message and nobody calls back. Same story with emailing them. I ordered a custom engraved knife, paid seventeen dollars for overnight delivery, and never heard anything back from them.
Robert G.Nov 5, 2020
Terrible experience with their customer service team. They only take calls during a four hour window each day. I ordered something a week ago that was supposedly in stock, but it still hasn't gone out. Now I'm stuck dealing with the hassle of getting my refund processed.
Jennifer T.Oct 18, 2020
Do yourself a favor and shop elsewhere. I ordered an engraved knife as a wedding gift for my fiancée but never got it. The knife I wanted showed as available on their site but actually wasn't. Getting them to respond took forever, and by the time they finally reached out, my wedding day had passed three weeks ago. The lack of responsiveness to calls and emails made things worse. I'm still waiting to see if my refund actually comes through. Their customer service is nonexistent and their inventory is unreliable.
Sophia M.Jul 14, 2020
Ordered a five hundred dollar shipment over a month ago and it still hasn't been sent out. I'd read reviews beforehand saying the company got worse since last year, though I figured it might be pandemic related. Anyway, I placed my order and they stopped responding to my emails about a week ago. No communication about when shipping will happen. I'm not sure if this is a legitimate business or not. I do want to note that some knives are hard to find elsewhere, so I was hoping to order again and potentially get items for my friends and customers if this delivery actually happens. Since I already paid, I'm just documenting my experience here.
Knife Depot Review FAQ
What is Knife Depot's overall rating?
Knife Depot is rated 1.7 out of 5 based on 14 customer reviews on RetailCoupons.com. The rating is heavily weighted toward one-star reviews (79 percent), with only small percentages of four-star (14 percent) and five-star (7 percent) reviews.
What do customers praise about Knife Depot?
Positive reviewers mention competitive pricing, quality knives that exceed expectations, and fast shipping in some cases. When customers do receive their orders successfully, they report satisfaction with the products themselves. Some also note that customer service representatives like Jenna have been apologetic and helpful when issues arise.
What are the main complaints about Knife Depot?
The most common complaint is non-arrival or extreme delays of orders (sometimes lasting months), even when customers pay for faster shipping. Additional issues include unresponsive customer service, confusing tracking information that routes through unexpected warehouses or websites, and misleading product descriptions regarding country of origin. One customer also reported discomfort with a request to submit copies of identification documents.
Do customers recommend ordering from Knife Depot?
Based on review patterns, most customers do not recommend the store. While a small number of satisfied customers indicate they plan to reorder, the overwhelming majority warn others to avoid the business due to fulfillment and service reliability concerns.
How are Knife Depot's ratings calculated?
RetailCoupons.com calculates the average rating by combining all individual customer reviews submitted for Knife Depot. Each review includes a star rating and optional written feedback about the customer's experience. The resulting 1.7 average reflects all submitted reviews with no filtering or weighting beyond the star rating itself.