Kremp Florist Reviews

I placed an order for flowers with delivery instructions all filled out correctly. They never gave me a tracking number and the flowers still haven't arrived. When I called to ask what was going on, the owner actually hung up on me, which was incredibly unprofessional. I lost $350 on this. Don't trust them. If you do call, be prepared for nothing but rudeness and zero actual help. The owner's response didn't even address the real problem. My flowers finally showed up after 3 PM for a service that ended at 5 PM, so they were only there for two hours. That's not what I paid for. They also kept contacting me during a really difficult time, which felt like harassment. A photo of flowers by a casket doesn't make up for late delivery when that was the whole point. Anyone thinking about using them should know there's no guarantee they'll actually deliver on time or treat you professionally.

Either this company has no idea what they're doing or they're straight up scamming people. They charged me over $120 for two flower subscription orders and never sent a single flower. Since these were gifts, it was so embarrassing having to keep asking the recipient if anything showed up.

My sister-in-law told me she and my niece love using Kremp, so I ordered a birthday bouquet from them. I asked them to amp up the yellows and whites in the arrangement and it turned out absolutely beautiful and colorful when it arrived. The delivery person was super nice and professional too. Definitely ordering from them again.

I've been a customer for years and keep coming back. The staff is always friendly, deliveries are reliable, and the flowers are gorgeous every single time. I really appreciate that they're a local business and I often get to work directly with the Kremp family when placing orders or calling with questions. They genuinely care about taking care of their customers. I'd recommend them to anyone looking to send a thoughtful gift.

I ordered a $100+ bouquet through Flowers by Nora online but ended up getting a way cheaper arrangement that clearly came from Kremp Florist. The whole situation is sketchy because if I placed my order with Flowers by Nora and got their confirmation, why did the flowers arrive with a Kremp Florist tag on them? It seems like a classic bait and switch. Looking at the Better Business Bureau alone, there are seven one-star reviews out of seven total, which tells you everything you need to know about how they operate.

I picked up a gift basket and immediately thought it looked like something that could be regifted. Every single item inside was stale and inedible, and it was obvious they were cheap to begin with. I'm glad I checked before giving it to someone since it would have been embarrassing. It felt like stuff that had been sitting around forever. From what I heard, they've been going downhill for a while now.

Had a terrible time with them. I ordered flowers for a memorial service and specifically asked for same-day delivery. Two hours later I got a notice saying it couldn't be delivered. I called back and explained why it was important to get them there that day, but the person on the phone didn't care at all. They just refunded the order. I'd give them zero stars if I could.

Really disappointed with Kremp. Out of the six fig trees I bought from them, three arrived with Mosaic Virus on the leaves and have to be destroyed so it doesn't spread to my other plants. That's a lot of money wasted. I've purchased six trees total and half of them had the virus. I sent them photos of the infected trees right away. Instead of helping me out with a refund or return instructions, they just quoted their FAQ saying they have zero issues and wouldn't sell anything with problems. The photos of completely diseased trees clearly show they do have issues. Find another company for fig trees and buy from someone who will actually work with you when you're not happy with what you received.

The corsage I received was pretty awful quality. When I complained about it, they tried to blame my ribbon selection for the problem. That wasn't the issue at all, it was clearly the corsage itself. I won't be ordering from them again.

Seriously, avoid this place at all costs. I ordered same-day flower delivery and made sure to get my order in before their 12:30 PM CST cutoff. They sent me an email later saying they couldn't do same-day delivery because their partner florist was swamped that day. On top of that, the delivery fees were way higher than I expected. The whole thing left a bad taste because they promoted guaranteed same-day delivery but couldn't follow through. To make matters worse, the flowers never showed up and now I'm stuck trying to get a refund while dealing with the worst customer service imaginable. The staff was rude and unprofessional from start to finish.