Kremp Florist operates as a local flower shop offering custom arrangements, subscriptions, and gift baskets. This page aggregates customer experiences and ratings to help you understand what shoppers consistently report about their service, delivery reliability, and product quality.
Kremp Florist Reviews
1.6
14 reviews
What Shoppers Say About Kremp Florist
Created with AI, based on recent reviews
Kremp Florist receives sharply divided feedback, with 14 shoppers rating it 1.6 out of 5. The small number of satisfied customers praise the florist's beautiful arrangements, friendly staff, reliable local service, and willingness to customize orders. These loyal patrons appreciate direct relationships with the Kremp family and report consistently positive experiences. However, the overwhelming majority of reviews describe serious problems: undelivered orders without tracking information, failure to send subscription flowers despite payment, unresponsive customer service including reported instances of hanging up on customers, and concerns about bait-and-switch tactics through third-party ordering services. Multiple reviewers report losing significant amounts of money (ranging from over $100 to $350) with no resolution.
The pattern of complaints suggests systemic operational or fulfillment issues rather than isolated incidents. Customers report not receiving tracking numbers, inability to reach the business for order status, and arrangements that differ significantly from what was ordered or paid for. The contrast between glowing reviews from what appear to be established local customers and overwhelmingly negative experiences from newer or remote customers raises questions about order processing reliability and customer service consistency.
Customer Reviews (14)
Sorted by: Most recentJennifer H.May 16, 2023
I'd ordered from them three times before and everything was fine. Then I placed a fourth order for a Mother's Day arrangement that cost $95 and nothing arrived. I had to reach out to them to find out what happened. They claimed their system sent me three emails asking for an additional $25, but I never got any messages and have no idea what that charge was even for. Really let down by how this turned out.
Christopher L.Feb 14, 2023
If you want your Valentine's flowers delivered a day late, Kremp is your place. Their website will confirm everything is set for the 14th just like any normal order would. Then at 11 AM on Valentine's Day you'll get an email saying they can't deliver that day and your flowers are coming tomorrow instead. They actually have the nerve to say they still offer same-day delivery in some parts of Pennsylvania, but what does that help someone who ordered flowers delivered to Austin, Texas? Either fix your website to explain what you actually do or stop taking orders from other states. I'd give zero stars if the option existed. Total failure.
Nicole R.Jan 31, 2023
This company has so many issues. First, they advertised same-day delivery but my $40 bouquet was suddenly going to cost $60 for that service. Four hours after ordering, I got another email saying there was an additional $13 charge. I was already at work so I just paid it, but now I was spending almost the full bouquet price on taxes and fees. Second, I ordered at 5:31 AM and didn't get delivery until just before 5 PM, even though their site said nothing goes out after noon. Third, I ordered the K Bokay which should have just been daisies with light greenery because those are my daughter's favorite, but I got four daisies plus a bunch of carnations, baby's breath, and some roses. Completely different from what was shown and described. Nobody even called to check if it was okay. When I called to complain, they couldn't find a manager and a staff person named Ashley got defensive and accused me of threatening her just because I was upset.
Michael S.May 12, 2021
I placed an order for delivery that never happened. When I called to check on it, a rude woman told me I needed to pay even more money on top of the $70 I'd already spent. It makes no sense that after I place an order, pick the date, and pay the price, they suddenly change all the terms just because they feel like it. I won't use this company again. No delivery, surprise charges, and rude staff. Skip them.
Kremp Florist Review FAQ
What is Kremp Florist's average rating and how is it calculated?
Kremp Florist is rated 1.6 out of 5 based on 14 verified customer reviews. The rating reflects the average of all submitted reviews, regardless of star level. The current distribution shows that 86 percent of reviews are one-star ratings, while 14 percent are five-star ratings.
What do satisfied customers praise about Kremp Florist?
Positive reviewers highlight beautiful, well-customized floral arrangements, friendly and professional staff, reliable local delivery service, and direct access to the Kremp family for order customization and questions. Long-term customers report consistent quality and genuine care for customer satisfaction.
What are the most common complaints about Kremp Florist?
The most frequent complaints involve orders that never arrive, failure to send subscription flowers despite payment, lack of tracking information, difficulty reaching customer service (with some customers reporting calls were disconnected), and significant financial losses ranging from over $100 to $350. Some customers also report concerns about third-party ordering discrepancies and product quality issues with gift baskets.
Do customers recommend ordering from Kremp Florist?
Recommendations are highly polarized. Established local customers strongly recommend Kremp Florist and report being repeat customers. However, the large majority of recent reviews strongly advise against using the service, with customers explicitly warning others not to trust the business due to unresolved order and delivery failures.
How can I write a review of Kremp Florist?
You can share your experience at RetailCoupons.com by submitting a review that includes a star rating (1 to 5 stars) and a detailed account of your transaction. Focus on specific details about your order, delivery, product quality, and customer service interactions to help other shoppers make informed decisions.