Ksubi is an online fashion retailer specializing in denim and casual apparel. This RetailCoupons.com review page aggregates shopper ratings and feedback about Ksubi's products, customer service, shipping, and return policies to help prospective customers make informed purchasing decisions.
Ksubi Reviews
1.6
22 reviews
What Shoppers Say About Ksubi
Created with AI, based on recent reviews
Ksubi receives overwhelmingly negative feedback, with 22 shoppers rating the store 1.6 out of 5. The dominant complaint across reviews centers on restrictive return and exchange policies, particularly the refusal to accept returns or exchanges on sale items. Shoppers report that customer service representatives deny exchanges even for sizing errors, and multiple reviewers describe the sizing information provided on the website as inaccurate compared to actual product measurements. Shipping costs are cited as excessive. A small number of shoppers appear satisfied, but they represent a distinct minority among reviewers.
The policy frustrations are compounded by poor customer service responsiveness and a perception that the company prioritizes sales over customer satisfaction. Several reviewers express feeling misled or cheated, and some mention taking formal action to resolve disputes. The consensus among negative reviewers is that Ksubi is not a reliable retailer, particularly for online purchases where sizing cannot be verified before delivery.
Customer Reviews (22)
Sorted by: Most recentBrittany K.Apr 2, 2022
I've ordered multiple pairs of their jeans and the service has been excellent every time. Everything ships out fast and arrives exactly when it's supposed to. No complaints whatsoever. Already planning my next order.
Ksubi Review FAQ
What is Ksubi's return and exchange policy according to reviews?
According to shopper reports, Ksubi does not accept returns or exchanges on sale items. Multiple reviewers also describe difficulty obtaining exchanges even for standard-priced merchandise when sizing is incorrect. Several customers report that customer service refused to process exchanges for size discrepancies, citing company policy.
Do shoppers recommend buying from Ksubi?
The vast majority of reviewers explicitly recommend against purchasing from Ksubi. Multiple shoppers state they will not return and advise others to look elsewhere. Only a small percentage of reviewers appear satisfied with their purchases.
What is the main complaint about sizing?
Reviewers consistently report that product measurements do not match the sizing information listed on Ksubi's website. Several customers ordered based on the official size chart and received items that did not fit, then encountered refusal of exchanges due to return policy restrictions.
Are there shipping cost concerns?
Multiple reviewers mention that shipping costs are excessive relative to other retailers. Combined with restrictive return policies, high shipping fees make purchases from Ksubi particularly frustrating when sizing issues occur.
How should I approach writing a review for Ksubi on RetailCoupons.com?
Share specific details about your experience, including whether you purchased sale or full-price items, whether sizing matched the website information, and how customer service responded to any issues. Your honest account of return or exchange attempts, shipping costs, and overall satisfaction will help other shoppers make informed decisions.