La Roche-Posay Reviews

I've been using the sensitive fluid for years and it was always excellent. But something changed recently. The packaging looks different and the formula isn't the same either. It's basically like putting water on your skin now. I have to keep reapplying it throughout the day or my skin gets really tight and uncomfortable. I won't be buying it again.

They're one of my go-to brands. The Cica Blast Moisturizer is seriously one of their best products ever. I didn't have good luck with their vitamin C serum though, and several friends and family members had the same issue with it.

I purchased a moisturizer and they threw in a free sample. When my package arrived, there was only the sample, no moisturizer. I was still charged nearly six dollars for shipping plus tax on what's supposed to be free. I tried reaching out but nobody answered. Don't order from their website. It feels like a classic bait and switch operation.

The Black Friday promotion email was totally misleading. They advertised 30% off and free products, but the promo code worked the same way for both offers. When I placed my order on the specified date and entered the code, I got the discount but couldn't select which free items I wanted. I emailed customer service about this issue and mentioned which products I preferred. Three days later they basically said if I didn't like what arrived, I could return it. The order came with no freebies. I contacted them again and they claimed the items were out of stock when I ordered, but that same morning I got another email promoting the exact same Black Friday deal with all those items listed as available. This is false advertising and pushes people to buy for nothing. The customer service team insisted I used the wrong code, even though I've explained multiple times that I ordered a week before Black Friday and only had one code available. I even offered to send proof from their original email.

These creams are fantastic and deliver real results. I'm a big fan of using them regularly.

Shop somewhere else like a physical store or a different online retailer. Several major issues here: First, once you buy something, you're stuck with it even if you realize your mistake seconds later. They make you send it back before they'll cancel. Second, their order tracking system appears to be permanently broken and they clearly don't care enough to fix it. Third, they hide information about member benefits like free shipping. You only find out after purchasing or setting up an account that members get free shipping at a certain spending level. That's sketchy. Fourth, check out their international sites and you'll see the same complaints everywhere, which says a lot about how they operate. I've heard nothing but good things about their sunscreens, but I deeply regret purchasing them directly from this website. You'll have a much better experience buying from somewhere else.

This is an awful experience from start to finish. Two minutes after buying, I wanted to cancel, but they wouldn't let me. I had to wait for delivery and then ship everything back. It took over a month after I returned the package for them to process the refund. I sent my return through a carrier and had to call them with the tracking number just to get them to look for it. When they finally found it, they only gave me a partial refund and are now falsely claiming one item never came back. I'm really disappointed because I expected better from this brand.

I'm still waiting after nearly three weeks. I submitted my order and followed up with multiple emails and phone calls to different representatives, but nobody seems to care. My order has been sitting in the warehouse for over 10 days now. They claim shipping delays are 3 to 5 days because of the pandemic, but that's just an excuse for their poor management. I wish I had read reviews before ordering. When I tried to cancel due to the endless waiting, they said they'd need to check with the warehouse. I asked about compensation for all my time spent calling and emailing, and they offered me 15% off a future order, which I'm not interested in. Do not order from them online. Honestly, after this experience, I don't even want to use the product anymore because if the service is this bad, the quality probably isn't worth it either.