LE CHÂTEAU offers women's fashion including dresses, tops, and accessories online. This page displays customer ratings and reviews from RetailCoupons.com shoppers to help you make an informed purchasing decision.
LE CHÂTEAU Reviews
1.7
23 reviews
What Shoppers Say About LE CHÂTEAU
Created with AI, based on recent reviews
LE CHÂTEAU is rated 1.7 out of 5 by 23 shoppers, with 74 percent of reviews giving it one star. The most serious recurring issues involve billing problems, including duplicate charges, overcharges, and refunds that never arrive. Customers report orders stuck in processing for weeks or months without shipping notifications, incomplete deliveries where only some items arrive, and customer service that is unresponsive to emails and phone calls. Multiple reviewers describe their experience as a scam and express concerns about payment security and fraud.
While a small minority of shoppers report positive experiences, the overwhelming pattern of complaints centers on operational failures: inventory mismanagement, fulfillment delays extending beyond 30 days, billing errors, and a non-functional customer service system. Shoppers emphasize that the financial risk and time invested in resolving disputes outweigh any benefit from sales or discounts.
Customer Reviews (23)
Sorted by: Most recentDavid R.Dec 13, 2020
Stay away from their online closing sale - it's a total scam. The quality of the stuff they're trying to offload is terrible. I bought a blazer for over $100 and it arrived damaged. When I asked the local store about a return, they refused because of the damage. Plus, their online customer support is completely unresponsive on both phone and email. This is a trap.
Sophie M.Jun 20, 2019
UPDATE: Their rep Roberta actually helped fix my bridesmaid dress problem. She was professional and genuinely cared. Thanks Roberta.
Jessica N.Dec 20, 2018
I've been shopping at this store for years and had nothing but good experiences. Recently got a dress for a party that came in the wrong size, which was my mistake. The return was simple and my refund came back quickly. I ordered again in the right size and paid for rush shipping. It arrived within days despite mail strikes in my area and was perfect. Excellent service. Will definitely come back.
LE CHÂTEAU Review FAQ
How is LE CHÂTEAU's rating calculated?
The 1.7 out of 5 rating is calculated from 23 verified customer reviews on RetailCoupons.com. All reviews are weighted equally regardless of when they were posted.
What do shoppers praise about LE CHÂTEAU?
A very small portion of reviewers report that their orders arrived as expected. One shopper mentioned their first order from April arrived without problems, suggesting occasional successful transactions.
What are the main complaints about LE CHÂTEAU?
Shoppers consistently report multiple critical issues: orders remaining in processing status for over a month without shipment, duplicate or multiple charges on credit cards and bank accounts, incomplete orders where only some items arrive, missing refunds for cancelled orders, overcharges up to $300, and unresponsive customer service via email and phone. Several customers describe the experience as fraudulent.
Do shoppers recommend LE CHÂTEAU?
No. The vast majority of recent reviewers explicitly state they will not shop there again and actively warn others against making purchases. Shoppers describe the financial and security risks as not worth any potential savings.
How can I write a review for LE CHÂTEAU on RetailCoupons.com?
After you have made a purchase from LE CHÂTEAU, you can submit a review on RetailCoupons.com by visiting the store page and clicking the review submission form. Include details about your experience with ordering, shipping, billing, and customer service to help other shoppers.