LI Reviews

Got way overcharged. My brother and I took 3 rides at 4 euros each. Now my disposable card, which I only used for Lime, shows a 34 euro overdraft. Every charge came from Lime. Support has no explanation for this. I'm definitely not destroying scooters just to get even.

Moving to London made me excited about using Lime for quick commutes instead of dealing with traffic. Sounded like a perfect eco-friendly solution. Unfortunately, my experience has been awful. I've ridden broken bikes, canceled trips due to malfunctions, and still got charged. Worse, after reporting a damaged bike, it stayed active and ready to charge other riders. I tried three different bikes in a row and all three were broken, all three still charging me. This doesn't feel like a simple glitch, it feels like theft. When someone reports a bike as broken, it should come offline immediately. Keeping broken bikes active is irresponsible. Londoners need better treatment. If Lime makes real changes, I'd reconsider my opinion, but right now it's just frustrating and dishonest.

I was going to take a Lime, unlocked it, planned my route, then decided against it. When I tried to end the ride without moving the scooter, it wouldn't let me because the parking spot was supposedly too full. I had no real choice but to abandon it there anyway. If they charge me, I'm doing a chargeback.

Your stuff is garbage. Period.

Visited Krakow for a few days and tried Lime scooters for the first time as a group. First scooter wouldn't start despite showing full charge, and we couldn't end the ride because the parking area said it was full. We had to walk it to another spot to trade it in. They promised 40% off our next ride but that discount never showed up. When we tried again, five different parking spots were all full, so we ended up way too far from where we actually needed to be. Won't bother next time.

Picked up my daughter from the train station at 10pm. The scooter charged me £1.50 and just died, leaving her stuck at the station for half an hour.

In Norway and Sweden, Lime works with Binny Mobility AS to handle battery swaps and scooter relocation. This company exploits workers. They hire illegal contractors with no legitimate business registration or bank accounts except payment apps used for money laundering. Workers don't pay taxes and many don't even get paid. They use payment per task for Portuguese and Brazilian workers, sometimes just 10 to 15 NOK per task. The police need to investigate this.

Total waste. Honestly the worst rental experience I've had. Find literally any other company.

This company is irresponsible. Their Lime bikes caused serious damage to my car and they've completely ignored it. All the photos are on their social media showing the damage clearly, but their only response was 'sorry to hear that.' That doesn't fix my car. They should be paying for repairs.

Used the app once on vacation almost two years ago. Then out of nowhere, they charged £6 a few weeks back to a card that expired over a year prior but was tied to my current bank account. I've been trying to get this sorted because I'm scared there'll be more unauthorized charges. Sent close to 20 emails and either get nothing back or vague responses saying someone else will help, then nothing happens. It's exhausting trying to get my card removed from their system. Do yourself a favor and stay away.