Lilly Pulitzer offers colorful, preppy apparel and accessories for women. This page aggregates customer ratings and reviews from shoppers who have purchased directly from lillypulitzer.com, providing insight into product quality, shipping, customer service, and return policies.
Lilly Pulitzer Reviews
1.5
24 reviews
What Shoppers Say About Lilly Pulitzer
Created with AI, based on recent reviews
Lilly Pulitzer is rated 1.5 out of 5 by 24 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Shoppers report consistent problems with customer service responsiveness (unanswered emails, phones that go unanswered), quality control issues (garments shrinking beyond expectations, pilling after first wash, defects present when new), and inflexible return policies that refuse claims even for manufacturing defects or undelivered packages. Multiple reviewers describe feeling dismissed or humiliated by both phone representatives and in-store staff, with complaints that the company does not stand behind its products or offer replacements in situations where competitors would.
A small minority of reviewers (around 8 percent) report positive experiences, and some note they have owned Lilly pieces they loved in the past. However, recent purchasers indicate a significant decline in both product quality and customer service standards. The primary frustration centers on the disconnect between the brand's reputation and market positioning versus the treatment and support customers actually receive when problems occur. Shoppers feel the company prioritizes final sale policies over customer satisfaction and accountability.
Customer Reviews (24)
Sorted by: Most recentThomas W.Jun 17, 2024
This has been the worst customer service I've ever dealt with anywhere. I returned something and they got the reference numbers completely mixed up. I have my FedEx tracking number proving they received it. Nobody picks up the phone. The service is so poor that I won't shop here again.
Derek P.Jun 17, 2024
Hands down the worst customer service experience I've had anywhere. I returned something and they mixed up all the reference numbers even though I have the FedEx tracking showing they got it. Can't get anyone on the phone. This was such a bad experience that I'm never buying from Lilly again.
Lisa F.May 22, 2024
Never shopping here again. I like what they sell but their customer service literally doesn't exist. No one answers calls, the chat is never open, and emails get ignored. I returned pants that I paid for partly with a gift card and partly with a credit card. The credit card got refunded but not the gift card amount. There's no way to actually talk to anyone. This company has no customer service whatsoever.
Michael D.May 17, 2024
Total scam. Spent $401 and waited 48 minutes on hold. Turned out some promotion credit of $10 was applied and they wouldn't send my gift because of that. Unbelievable.
Veronica S.May 16, 2024
I was pumped to place an order for a trip and they were offering rewards for ordering that day. I placed it and noticed days later my card charge was still pending. I called customer service to ask what was going on. Apparently there was an issue with my billing address, but they told me they get too many orders to follow up with customers or send emails. There was zero accountability or apology. While their clothes are cute, it's not worth dealing with this kind of service.
Kevin M.May 15, 2024
First order with them and they sent me the wrong thing. Called customer service and was put on hold for 45 minutes. I tried using their callback feature but when they called back 2 hours later, nobody was actually there. Don't bother ordering from this place.
Brandon C.May 4, 2024
Worst customer service around. They don't answer calls, they don't reply to emails, and after I spent over $200 they didn't even include my free gift.
Christopher J.Apr 19, 2024
Wish I could give them zero stars. Absolutely terrible customer service. Nobody answers phones, the chat is run by useless bots, and there's no way to get help online. I dropped over $300 and tried to return one item under $100 that came with a free gift. Lilly demanded I send back the free gift just because I didn't hit some spending threshold. Unreal. I'm keeping everything and disputing the charges. Shop literally anywhere else where actual people work and care about treating you right.
Marcus T.Apr 9, 2024
My partner has been loyal to Lilly for years, but we won't be shopping there anymore. She bought a dress and several items during their flash sale. The dress came in the wrong size despite being labeled correctly, and the other pieces were completely different colors and patterns than what she ordered. When she tried to call customer service, she waited an hour just to get disconnected by an automated system with no actual person available. The website chat also cut her off mid-conversation. The physical store told us they couldn't help either. We had no choice but to do a chargeback since nothing in the order was correct. For what Lilly charges, they should have actual customer service staff. They simply don't. The only silver lining is my partner is done with Lilly and those designs, so I'm off the hook for gift shopping.
Sandra L.Feb 19, 2024
I ordered a dress with overnight shipping but it never showed up. FedEx said it was lost and told me to contact the seller. I forwarded the FedEx email to Lilly but they've ghosted me completely. It's been two weeks with no dress, no reply, and no refund. They won't respond to any messages. This company took my money and disappeared. Don't trust them.
Lilly Pulitzer Review FAQ
How is Lilly Pulitzer's rating calculated?
The 1.5 rating is an average of all verified customer reviews submitted to RetailCoupons.com. The rating distribution shows that 24 shoppers have rated their experience, with the majority giving one star and a smaller percentage giving five stars.
What do shoppers praise about Lilly Pulitzer?
A small percentage of reviewers report having owned beautiful Lilly pieces they loved. Those with positive experiences appreciate the brand's aesthetic and design.
What are the most common complaints about Lilly Pulitzer?
The most frequent complaints involve unresponsive customer service (unanswered emails and phone calls), product quality issues (shrinkage, pilling, and defects in new items), strict final sale policies that prevent returns even for manufacturing defects, and undelivered packages with no replacement offered. Shoppers also report negative experiences with in-store staff at certain locations.
Do shoppers recommend buying from Lilly Pulitzer?
Based on current reviews, the overwhelming majority do not recommend the retailer. Shoppers express disappointment that the brand does not stand behind its products or provide responsive customer service when issues arise.
How can I write a review of Lilly Pulitzer on RetailCoupons.com?
You can submit a review after making a purchase from lillypulitzer.com. Share details about product quality, shipping speed, customer service responsiveness, return policies, and your overall experience to help other shoppers make informed decisions.
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