Lilly Pulitzer offers colorful, preppy apparel and accessories for women. This page aggregates customer ratings and reviews from shoppers who have purchased directly from lillypulitzer.com, providing insight into product quality, shipping, customer service, and return policies.
Lilly Pulitzer Reviews
1.5
24 reviews
What Shoppers Say About Lilly Pulitzer
Created with AI, based on recent reviews
Lilly Pulitzer is rated 1.5 out of 5 by 24 shoppers, with the vast majority of reviews expressing serious dissatisfaction. Shoppers report consistent problems with customer service responsiveness (unanswered emails, phones that go unanswered), quality control issues (garments shrinking beyond expectations, pilling after first wash, defects present when new), and inflexible return policies that refuse claims even for manufacturing defects or undelivered packages. Multiple reviewers describe feeling dismissed or humiliated by both phone representatives and in-store staff, with complaints that the company does not stand behind its products or offer replacements in situations where competitors would.
A small minority of reviewers (around 8 percent) report positive experiences, and some note they have owned Lilly pieces they loved in the past. However, recent purchasers indicate a significant decline in both product quality and customer service standards. The primary frustration centers on the disconnect between the brand's reputation and market positioning versus the treatment and support customers actually receive when problems occur. Shoppers feel the company prioritizes final sale policies over customer satisfaction and accountability.
Customer Reviews (24)
Sorted by: Most recentJennifer A.Sep 14, 2023
I sent back three full-price items that were all refundable and got confirmation they received them. But my bank only showed a refund for two items. A few days later something I never ordered arrived with no packing slip, and now I can't figure out how to send it back. They owe me over $75 for the item I already returned. I've been trying to reach customer service for two weeks and they haven't gotten back to me once.
Angela B.Jun 7, 2023
I keep telling myself not to look at their ads but then I end up ordering way too much. Lilly makes everything feel fun and vibrant. I get complimented constantly when I wear their activewear, dresses, jackets, shorts, and everything else. Just remember shipping is slower than you'd hope, so don't order for a specific date. Buy with extra time to spare. Their style matches exactly how I'd dress myself. Appreciate you, Lilly.
Patricia H.Jun 7, 2023
I can't resist looking at their ads and end up buying way more than I planned. Lilly makes life so colorful and exciting. People compliment my activewear, dresses, jackets, shorts, and shirts constantly. Just keep in mind shipping takes a bit longer than you might expect, so order early if you need something for a specific event. I plan ahead and buy extras just in case. Their style is exactly what I'd pick if I designed my own wardrobe. Thanks Lilly for making shopping fun!
Lilly Pulitzer Review FAQ
How is Lilly Pulitzer's rating calculated?
The 1.5 rating is an average of all verified customer reviews submitted to RetailCoupons.com. The rating distribution shows that 24 shoppers have rated their experience, with the majority giving one star and a smaller percentage giving five stars.
What do shoppers praise about Lilly Pulitzer?
A small percentage of reviewers report having owned beautiful Lilly pieces they loved. Those with positive experiences appreciate the brand's aesthetic and design.
What are the most common complaints about Lilly Pulitzer?
The most frequent complaints involve unresponsive customer service (unanswered emails and phone calls), product quality issues (shrinkage, pilling, and defects in new items), strict final sale policies that prevent returns even for manufacturing defects, and undelivered packages with no replacement offered. Shoppers also report negative experiences with in-store staff at certain locations.
Do shoppers recommend buying from Lilly Pulitzer?
Based on current reviews, the overwhelming majority do not recommend the retailer. Shoppers express disappointment that the brand does not stand behind its products or provide responsive customer service when issues arise.
How can I write a review of Lilly Pulitzer on RetailCoupons.com?
You can submit a review after making a purchase from lillypulitzer.com. Share details about product quality, shipping speed, customer service responsiveness, return policies, and your overall experience to help other shoppers make informed decisions.
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