Limos.com is an online limousine and car service booking platform offering rides for airports, events, and special occasions. This page features verified customer reviews and ratings to help you understand shoppers' experiences with their booking process, vehicle quality, and customer service reliability.
Limos.com Reviews
1.6
19 reviews
What Shoppers Say About Limos.com
Created with AI, based on recent reviews
Limos.com receives overwhelmingly negative feedback, with 84 percent of shoppers rating the service one star. The primary complaints center on deceptive booking practices, where vehicles shown as unavailable on the website suddenly become available at higher prices when customers call directly. Additional issues include drivers arriving in incorrect vehicle types that don't match reservation requirements, unresponsive customer service when changes are needed, and payment disputes with business partners. The company also faces criticism for cancelling reservations while attempting to retain customer payments.
A small minority of shoppers (16 percent, five-star reviews) report positive experiences, praising professional staff, attention to detail, and reliable service for special events like weddings. These satisfied customers highlight early arrivals, courteous drivers, and responsive communication. However, given the stark contrast between positive and negative experiences and the dominance of complaints about booking integrity and service reliability, the overall rating of 1.6 out of 5 by 19 shoppers reflects serious operational concerns.
Customer Reviews (19)
Sorted by: Most recentThomas R.May 8, 2023
Scheduled a limo pickup from Newark on April 23rd but the vehicle never showed. After waiting for over an hour I called them and ended up catching a taxi instead. While I was already in the cab, the driver finally called to say he was there waiting. This happened after being on hold for an hour and a half. He claimed he'd tried reaching me but my phone was on the whole time with no missed calls showing. Don't book with these people.
Derek M.Mar 31, 2023
These people asked us to do work for them and we still haven't gotten paid. Every time we try to sort it out we get nothing but silence. This job was back in 2018 and they don't allow older reviews so I'm just putting it out there - they owe me money.
Anthony F.Oct 14, 2022
Terrible to work with and they owe us money. Find a local company in your area instead. We did multiple jobs for these people and would never work with them again. They still haven't paid us what they owe. We're talking about $2000 that's been outstanding.
Rachel K.May 25, 2022
I'd give them zero if I could, but one is the lowest option. I booked a limo for my son's prom well ahead of time and actually paid extra for the trip protection plan, which cost $100 more. Then three days before the event, my son gets a call saying the driver couldn't make it and they'd tried getting help from other services but had no luck. At least with the protection plan, they said they'd return the full payment. While I scrambled to find another limo, which turned out to be nearly impossible, I called around to local services. They told me this outfit is a big national operation that books way more rides than they can actually fulfill and relies on smaller local companies to cover for them. Turns out they'd called those same local places just days before, and every single one said they wouldn't work with them even if they had vehicles available. This taught me to stick with smaller local businesses like I usually do. As for the protection plan, it was basically a formality since they'd be refunding me regardless. Fair warning to anyone considering them.
Nicholas C.Jun 16, 2021
Stay clear of this outfit. Hands down the worst experience I've had with any company. Their service quality is poor and they'll take your cash then not send the car you actually paid for. When you try to complain about it their customer service team ignores you. Walk away unless getting ripped off is your goal.
Stephanie H.Apr 9, 2021
The absolute worst company and I'll never go back. What's weird is I posted a bad review on their site but it magically disappeared - looks like they only keep the positive ones up. Dishonest business practice. I'd paid for meet and greet service that never happened, then got charged extra for overtime even though I paid for two hours and the actual ride took under two hours. I asked for a refund but still haven't gotten it. The driver himself was fine, but the company managing everything is terrible. I sent them emails asking about it and got total silence. Find someone else who can actually deliver on what they promise and answer their customers.
Michael D.Jan 2, 2021
Should've been zero stars. Got set up with them a couple months back. I run a small livery business and did two gigs for them. Still haven't gotten paid for one of the jobs. Been trying to reach someone all week but just getting voicemail. Left multiple messages with no callbacks. I'm pretty sure I won't see that payment and there's no way I'm driving for them again.
Jennifer M.Feb 20, 2020
The actual drivers were really nice and personable, and the rates look reasonable on the surface. But then come all the surprise charges after your ride finishes - we got hit with over $40 in tolls alone! On top of that they billed us $25 for being 15 minutes past the 2 hour window, even though the whole trip only took less than an hour. Not going back to them.
Limos.com Review FAQ
How is the Limos.com rating calculated?
The 1.6 out of 5 rating is based on 19 verified customer reviews. The current distribution shows 84 percent one-star ratings, zero percent two-star, zero percent three-star, zero percent four-star, and 16 percent five-star ratings.
What do customers most commonly complain about?
The most frequent complaints involve vehicle availability discrepancies (vehicles unavailable online but suddenly available at higher prices when calling), drivers arriving in wrong vehicle types that don't match reservations, poor responsiveness to booking changes or cancellations, and payment disputes. Several customers report cancelled reservations with funds held and unresponsive customer service.
Do satisfied customers recommend Limos.com?
Yes, the small percentage of five-star reviewers (16 percent) express strong satisfaction and indicate they plan to book again. These customers praise professional staff, attention to detail, punctual drivers, and excellent support. However, they represent a minority of total reviews.
What issues should I watch for when booking?
Reviewers recommend carefully verifying vehicle type before payment, calling directly rather than relying solely on the website, and understanding the company's policy on pickup location changes, as at least one customer's reservation was cancelled when they moved their pickup a couple of blocks. Document all communications in case you need to address disputes.
How do I write a review for Limos.com on RetailCoupons.com?
Share your honest experience with booking, the vehicle provided, driver professionalism, and customer service response. Specific details about your reservation, what was promised versus what was delivered, and any issues with communication or payments help other shoppers make informed decisions. Both positive and negative feedback is valuable.