Store.livenation Reviews

This company owns Vibee, which handles bundled event packages for concerts and shows. I purchased a premium experience package worth several thousand dollars for a major musical event in Las Vegas and I've had nothing but problems. There's no phone number to call for customer support, so your only option is filling out their online contact form. After I completed my purchase, I couldn't make any changes or additions like adjusting my arrival or departure dates, even though I was told that details would be provided soon. That was over a month ago. When I contacted the hotel directly, they explained they can't assist with Vibee bookings, and now the hotel is completely booked. I really wish I'd just bought the ticket separately and handled the hotel myself. Going forward, I'm sticking with travel companies that actually have real customer service.

This company's billing practices are infuriating. When you get that "payment accepted" message, you'd think your money would show as pending the next day, right? Wrong. They wait weeks to actually pull the funds from your account, which means you could easily overdraft without warning since you have no idea when to expect the charge. On top of that, shipping takes forever. I'm talking weeks with zero heads up that there's going to be a delay, especially since nothing is even on backorder. So there you go - no clue when your order is arriving, making holiday shopping a nightmare. I tried talking to a manager about this and all I got was shrugging and the repeated phrase "no guarantee" while they basically threw up their hands. Completely unhelpful. Waste of time.

Fair warning to anyone ordering internationally from this site. I purchased a shirt and when it finally showed up weeks later, I was slapped with a customs fee of over eleven dollars on a fifteen dollar item. There was absolutely nothing on the website alerting me to this possibility. If you're buying from outside the US, make sure you're prepared for unexpected charges because they definitely won't tell you about them upfront.