Mack Of All Trades Handyman Services is a retailer specializing in Apple devices and electronics, offering new, refurbished, and trade-in options. This page aggregates customer reviews to help shoppers understand real experiences with the company's products and services.
Mack Of All Trades Handyman Services Reviews
3.2
12 reviews
What Shoppers Say About Mack Of All Trades Handyman Services
Created with AI, based on recent reviews
Mack Of All Trades Handyman Services receives sharply divided feedback, with half of shoppers giving five-star ratings and one-third giving one star. Satisfied customers praise the company for competitive trade-in values on Apple devices, fast payment processing, free shipping labels, and responsive customer service when issues arise. Loyal repeat customers report years of reliable transactions with minor issues resolved quickly. However, dissatisfied reviewers report significant problems including inaccurate device condition assessments during trade-ins (claiming damage that reviewers dispute), substantially lower payouts than initial quotes, warranty service failures where devices were allegedly sold instead of repaired, and defective refurbished equipment that failed shortly after purchase. The gap between promised and delivered quality appears to be a recurring pain point for negative reviewers.
The stark contrast between five-star and one-star reviews suggests inconsistent service quality or potentially different customer experiences depending on transaction type (purchasing versus trading in). Those buying devices report satisfaction, while those sending devices for evaluation or trade-in more frequently report disputes over condition assessments and valuation. New customers should carefully review trade-in terms and condition standards before committing, and consider requesting detailed photographic documentation of device condition upon arrival.
Customer Reviews (12)
Sorted by: Most recentAshley P.Nov 11, 2024
I got quoted $135 for trading in my 2015 Macbook, which was in pretty good shape. I paid $15 out of pocket to ship it to them, and when they evaluated it, they said it had tons of scratches (it didn't) and that multiple feet were missing (only one was gone). In the end they offered me $20.25. Here's what you need to know: they have total control and can slash your device's value however they want. Your other option is paying to ship it back. My advice is simple: don't bother trading in your device with them.
Brian K.Nov 14, 2023
I was in a bind when my moving company messed up, and I needed four iMacs right away for work. This place had exactly what I needed, plus they threw in free shipping and a free warranty. It was a no brainer. Since then I've been telling all my friends and family about them.
Paul M.Nov 13, 2023
I sent my computer in for warranty service. They said they couldn't find any issues with it, but instead of sending it back to me, they went ahead and sold it. Then they shipped me a different unit that was completely beat up and damaged. When I called to complain, they basically told me to check the warranty terms. There's nothing in there saying they can sell your device if they can't reproduce a problem. They offered store credit as a solution, but why would I want to shop there again? Seriously, stay away from this company.
Lisa D.Sep 21, 2023
I bought a refurbished MacBook Pro last spring and it ran fine at first. Then out of nowhere it started acting up, and by summer it completely died.
Thomas W.Jun 2, 2023
Great! I've been shopping with them and their sister company for years now, and I really can't say I've ever had major problems. When smaller issues did pop up, they fixed them quickly and properly. If you want a dependable Apple retailer, I'd suggest them without hesitation.
Michelle G.Feb 22, 2023
For me the whole process was smooth and easy. They offered way more for my iPad trade-in than Apple would have. They gave me a quote, sent me a free shipping label, kept me updated the whole way through, and I got my check fast. Definitely would do business with them again.
Sam H.Jan 22, 2023
Picked up a 2015 MacBook Air and it's been running strong the whole time I've had it. The battery did start declining after a couple years, but that makes sense for a machine that's pretty old and has been used.
Rachel N.Oct 17, 2022
They cancelled my prepaid order for a refurbished iPhone, probably because they oversold inventory. I ordered it on Saturday when they had a big promotion going, and by Monday it was cancelled. Now I'm waiting for my refund to come back, and meanwhile prices have gone up and delivery times are longer. Their average rating elsewhere was pretty low, so I probably should've seen this coming.
Kyle R.Nov 16, 2021
Selling my laptop through their trade-in service was a great experience. I got paid really quickly after they made their offer.
Derek S.Nov 13, 2021
I've shopped here before and always been satisfied, but this last order changed that. I wanted something newer so I picked out a 13 inch Air from 2017 in very good condition off their website. Figuring it'd be solid, I grabbed a new battery too. When I opened the box I was hopeful, but then I noticed heavy wear marks on the base and a big scratch. The base was also bent in a corner, which should've been caught during the battery installation. But the real problem was the display cover, which had damage in both top corners so serious that the lid wouldn't shut right. I'm really let down that this item made it out of their facility in that kind of shape. It's totally damaged my faith in ordering from them again.
Mack Of All Trades Handyman Services Review FAQ
What does the overall rating mean?
Mack Of All Trades Handyman Services is rated 3.2 out of 5 based on 12 customer reviews. The ratings are heavily polarized: 50 percent gave five stars, 33 percent gave one star, 17 percent gave two stars, and no reviews were submitted for three or four stars. This suggests highly variable customer experiences rather than consistently mediocre service.
What do customers praise most?
Five-star reviewers consistently highlight competitive trade-in values (often better than Apple's offers), free shipping and return labels, fast payment processing, free warranties on purchases, and responsive customer service that quickly resolves problems. Repeat customers mention reliability over years of transactions.
What are the main complaints?
One-star reviewers report disputes over device condition assessments during trade-ins, with claims that the company identifies damage not visible to the owner, resulting in offers significantly lower than initial quotes. Other serious complaints include warranty service failures where devices were allegedly sold rather than repaired, and refurbished products failing shortly after purchase.
Do customers recommend this retailer?
Satisfied customers strongly recommend Mack Of All Trades for purchasing Apple devices and trade-ins, with some noting years of positive experiences. However, dissatisfied customers express significant concerns about trade-in valuations and product quality, suggesting caution is warranted, particularly for trade-in transactions.
How can I write a review for Mack Of All Trades?
RetailCoupons.com welcomes customer reviews to help others make informed decisions. Detailed reviews that mention specific transactions, timelines, and outcomes are most helpful. If you have had an experience with this retailer, consider sharing whether you purchased, traded in, or used warranty services, as different services appear to generate different outcomes.
Looking for Mack Of All Trades Handyman Services coupons?
View Mack Of All Trades Handyman Services Coupons
20 active codes right now. Save before you check out.