Marchesa Reviews

Don't shop here. I bought a dress that wasn't on sale and wasn't marked final sale, so I returned it because it looked cheap and poor quality. They pulled a fast one claiming store credit only because of some promotion they had running that wasn't clear or explained, and they applied it to a dress that shouldn't have been part of that deal. Now I'm stuck with expensive store credit for a website that sells ugly clothing and has the worst customer service. Just avoid this place.

Should have checked reviews and the better business bureau first! I placed an order for 2 dresses and a month has gone by without receiving either one. The shipping status just keeps saying 'shipping' with no actual progress.

My whole experience has been terrible. I purchased a 600 dollar dress in early December and the tracking status on the app they require you to use hasn't budged from 'order being prepared' since the day I bought it. I've emailed four different contact addresses and got one vague response saying they'd look into it, but nothing after that. Their sales inbox is full, the phone won't go through, and my account tracking page is blank. I was charged but never got the dress. For what's supposed to be a luxury brand, this feels like a fake website.

Please read this before placing an order with them. This is a fraudulent company. They'll take your money without sending any shipping confirmation. You only get automatic messages about them working on it. I've had to contact my credit card company to dispute the charge.

I made a purchase on July 19th for over two thousand and never got anything. More than a month has passed with zero updates and no tracking information. When I tried looking up my order on their website, it said the order doesn't exist. I've reached out multiple times but only get automatic replies. Nobody takes responsibility or offers any help. This is unacceptable for a brand that calls itself luxury. We deserve real answers and real service, not silence after they take our money. I'm about to file a claim with my bank and tell everyone to avoid them.

I placed an order for two dresses but only received one in the box. The label inside confirmed just one item was sent. I contacted their support and days later they told me the second dress was out of stock and I'd get a refund for it. I did get that refund, but I paid taxes on that dress and never got that money back. When I asked about the tax refund nobody answered me.

I mailed back a dress to the address they gave me and they acknowledged receiving it by email. But no refund ever showed up. I've sent multiple follow-up emails asking where my refund is and they've completely ignored me. It's really strange because they do respond to emails about returns initially, but once you ask for your money back they disappear. This is shocking behavior.

Got a dress that didn't fit and wanted to return it. Their online return system doesn't work. None of the phone numbers on the website work. I found three different email addresses for customer service and sent messages to all of them, but got back generic responses saying they'd reply within 24 hours. They didn't. Two weeks go by and I file a complaint on my payment platform, which helped me find an employee's direct email. I reach out to her multiple times and she finally sends me a return form and promises to get my refund back quickly. I send the dress back and track it arriving at their location. It's been 10 days since it got there but no refund yet. I'm waiting on a check for 477 dollars. I'm shocked a brand with celebrity backing and luxury connections could operate like this, but here we are. This has been my absolute worst online shopping experience.

I ordered 4 dresses, two in different sizes. I email every single day and get nothing back. This whole website is a scam operation. I'm filing a claim with my credit card company hoping I can recover the thousands I spent. I'm shocked a well-known brand would operate this way. There's no way to return anything because they never respond with the return authorization and address you need.

I would give zero stars if I could. I sent back two dresses within the 14-day window and still haven't gotten my refund. The third dress arrived after I shipped back the first two, but now their returns portal has been closed for over a week so you can't even request a return. Don't buy anything from this company. You will never see your money again. I'm down over 1600 dollars.