Marchesa is a retailer specializing in formal and occasion dresses. This page aggregates customer feedback from RetailCoupons.com to help you assess the shopping experience before making a purchase decision.
Marchesa Reviews
1.4
21 reviews
What Shoppers Say About Marchesa
Created with AI, based on recent reviews
Marchesa is rated 1.4 out of 5 by 21 shoppers, with the vast majority of reviews reporting serious fulfillment and customer service problems. Shoppers consistently report orders that remain in "preparing" or "shipping" status for weeks or months without progress, unresponsive customer support that provides only automatic replies, and in some cases orders that appear to vanish from the company's system entirely. Several reviewers describe the experience as fraudulent and have disputed charges with their credit card companies.
The few positive reviews suggest that some customers do eventually receive orders, but the overwhelming pattern across negative feedback points to systemic issues with order processing, shipping transparency, and accountability. Complaints also include deceptive return policies applied retroactively, partial shipments with incomplete refunds (missing tax reimbursement), and an apparent requirement to use a proprietary app for order tracking that provides no meaningful updates.
Customer Reviews (21)
Sorted by: Most recentRachel G.Jun 11, 2024
Having the exact same problem everyone else is mentioning. Spent over 160 dollars, sent back a return, but had to pay 35 dollars for shipping which means I'm out nearly 200 dollars total. They emailed me confirming they got my return and would process the refund, then went silent. No answers on email or social media. I didn't use a credit card so I have no protection, and the payment processor won't help. The bank won't help either. I've lost all the money. This is a complete fraud operation.
Marchesa Review FAQ
What is Marchesa's average rating?
Marchesa is rated 1.4 out of 5 based on 21 customer reviews collected by RetailCoupons.com. The rating distribution is heavily weighted toward one-star reviews.
What are the most common complaints about Marchesa?
The most frequent complaints involve prolonged order delays (weeks to months), stalled shipping status with no actual progress, and unresponsive customer support that provides only automatic messages. Shoppers also report orders disappearing from the company's system, incomplete shipments, and unclear or retroactively applied return policies.
Are there any positive experiences reported?
A small percentage of reviews (approximately 10 percent) are five-star ratings, suggesting some customers have completed transactions successfully. However, these positive reviews are vastly outnumbered by negative experiences related to fulfillment and service.
What should I do if I place an order?
Based on reported experiences, shoppers should document all transactions, save confirmation emails, and monitor their order closely. If your order does not ship within a reasonable timeframe or support does not respond, consider contacting your credit card company, as multiple reviewers have successfully disputed charges with their banks.
Would reviewers recommend shopping at Marchesa?
No. The overwhelming majority of reviewers explicitly warn others against shopping at this retailer, citing fraud concerns and recommending that potential customers check reviews and the Better Business Bureau before placing any order.