Marleylilly Reviews

I ordered a personalized water bottle holder for a trip coming up and got a defective product. The monogram was way off to one side and there's a black mark inside one of the pockets that bled through the fabric. I emailed customer support the same day it arrived with pictures of both issues. When they didn't respond, I tried their online chat three days later. Still nothing. Since this was a custom item for a specific trip, I don't have time to wait for a replacement now. The product isn't even usable as it sits, and I'm really let down by how quiet customer service has been. I get that mistakes happen, but responding quickly matters a lot, especially with personalized orders. A quick acknowledgment or some kind of update would have meant something.

Should have looked at other reviews first. The leopard tote looks shiny and cheap, nothing like what's pictured online. It got tossed in a box with another item, no wrapping or anything, just plastic on the handles. Not quality stuff at all. The photos are really misleading. Wasted my money.

The ordering and customization were straightforward and had plenty of options. Shipping was quick but delivery took over 10 days. I wasn't super impressed with the quality or attention to detail on what arrived. There were loose strings on several items and big chunks of the monogram backing that didn't get trimmed. The sports bag for the kids looked thin and plastic and won't last more than a few uses. Plus the monogram came out pink instead of orange. Since they don't take back personalized items, you're basically stuck if something's wrong or the size is off.

Ordered a monogrammed leather tray as a gift. It arrived quickly but the product itself doesn't work. It's made with buttons on each corner that are supposed to snap together to form a tray, but none of the buttons will actually clasp. Waiting to hear back from customer service about what's next.

MarleyLilly really stands out in the monogramming business. You get great customer service and high-quality items without spending a fortune, which is perfect for my budget. Their stuff is classy and super unique with tons of choices that never disappoint. I just got a cheetah print backpack to use at work and it came even faster than expected. The design is so professional and distinctive that I'm sure I'm the only one at my job with something like it. On another purchase I bought a small bag but the zipper didn't work right. MarleyLilly's team fixed it immediately with a free replacement. Every time I order I'm blown away by how careful they are and how much they care about doing things right. They definitely deserve a chef's kiss for always going above and beyond.

Spent a good amount on 2 personalized handkerchiefs and they came with an ugly big tag stitched right into the side. The pictures didn't show this at all, which makes you wonder. Back and forth with their customer service hasn't gotten this fixed yet.

Got a personalized insulated carrier for a slow cooker. Took about 2 to 2.5 weeks to show up. The case arrived in good condition and my customization was done exactly like I requested. Quality seems solid so far. Only time will tell how well it holds up with regular use.

Their customer service was awful. I ordered something as a gift and they shipped it to me but then charged the people I was gifting it to. When I called them out on it, they acted like it was my problem. My name's on my credit card so how would it bill to someone else? The quality wasn't even that good anyway. I won't shop there again.

I'd give this company a zero if I could. They shipped the wrong shoe size and expect you to pay to send it back. I've never seen another shoe company do this. They don't tell you about this policy when you're ordering, which seems intentional so they don't have to accept returns. I'm getting my money back and this company lost my business forever. I'd rather spend twice as much somewhere with decent customer service. Do not buy from them. They won't stand behind what they sell and they blame the customer when things go wrong. There are other places selling the same boots at the same price that actually take care of their customers.

I found Marleylilly years ago online and ordered some last-minute Christmas gifts that showed up in time and were absolutely perfect. Since then I've ordered from them lots of times for clothing, bags, travel stuff, and gifts for others. Everything always arrives when it should, looks exactly right, and is really high quality. I suggested my mom try them for gifts for her granddaughters and she picked out pretty silver beaded bracelets with engraved discs for each one. When they arrived, we noticed one bracelet had its monogram flipped. I emailed and four days later got a replacement with the correct one. That's standing behind your stuff. Their customer service made it so simple, no hoops to jump through at all. I recommend them all the time. They've got so many products that there's something for everyone, the quality is always great, and the prices are really fair.