MDF Instruments sells medical diagnostic devices including stethoscopes and sphygmomanometers. This page features customer reviews for the company, helping shoppers understand real experiences with both product quality and customer service before making a purchase.
Mdfinstruments Reviews
1.7
3 reviews
What Shoppers Say About Mdfinstruments
Created with AI, based on recent reviews
MDF Instruments receives overwhelmingly negative feedback from shoppers, with a 1.7 rating based on 3 reviews. The primary complaints center on unresponsive customer service, with customers reporting delayed responses to inquiries about replacement parts and orders. Shoppers describe unsuccessful attempts to reach the company through multiple channels (phone, email, and online contact forms), with some waiting weeks without receiving confirmations or replies. One customer also reported a lost package with no resolution from the company.
The single three-star review acknowledges the company's product quality (the customer owns an Epoch titanium stethoscope) but still expresses frustration with the slow and unreliable parts replacement process. Overall, reviewers indicate that while MDF Instruments may offer quality medical instruments, the company's customer service infrastructure appears inadequate, leaving customers unable to resolve issues with missing orders or obtain replacement components.
Customer Reviews (3)
Sorted by: Most recentSarah K.Jul 9, 2025
I own an Epoch titanium stethoscope and needed to get replacement ear tips. I tried multiple ways to reach the company - calling, emailing, and attempting to order online. Someone on the phone told me it would take about two weeks to get replacement parts and that I'd get an email confirming my order. Well, almost three weeks went by with nothing. I should have anticipated this before my stethoscope became unusable. Luckily, someone gave me a cheaper stethoscope as a gift, and even though it's only about $12, it actually performs better than my broken $130 one. UPDATE: On July 11, 2025, I finally got an email from MDF apologizing for losing my order and saying all the replacement parts would be shipped out. I do appreciate them acknowledging the issue and following through. That said, I think they really need to overhaul how they manage and track parts requests on their website. I'm raising my rating a bit because of how the company handled making things right.
Jeremy P.Mar 20, 2024
I needed replacement ear tips for my MDF Stethoscope after losing one at work. I sent an email to their customer service during my break since I didn't have all the details needed for the free parts for life form. Two weeks passed without any reply, so I figured I should just fill out the form anyway, even though their website says you should be able to just email. After another week, nothing - no confirmation that my parts were coming or that my order was received. I sent another email asking what was going on with their warranty policy and why nothing was happening. That was a week ago and I still haven't heard a single word back. This is absolutely ridiculous.
Marcus T.Jan 17, 2024
I placed an order back in December 2023 for a MDF Calibra Aneroid Premium Professional Sphygmomanometer in Navy Blue. The tracking information shows it was delivered, but I never actually received the item. It appears the package got lost somewhere in shipping. I've been trying to reach out to the company since then through both email and phone calls, but haven't gotten any replies. This is really frustrating. I need either the product sent to me or my money back. The lack of response from their customer service team is completely unacceptable.
Mdfinstruments Review FAQ
What is the overall rating for MDF Instruments?
MDF Instruments is rated 1.7 out of 5 based on 3 customer reviews on RetailCoupons.com. The majority of reviews are one-star ratings, with one three-star review.
What do customers praise about MDF Instruments?
Reviewers acknowledge that MDF Instruments makes quality products. One customer specifically mentioned owning an Epoch titanium stethoscope as a reliable instrument, suggesting the company's equipment itself meets customer expectations.
What are the main complaints about MDF Instruments?
The most common complaint is poor customer service responsiveness. Customers report lengthy delays or no response when contacting the company about replacement parts, order confirmations, or lost packages. Multiple reviewers attempted to reach MDF Instruments through phone, email, and online forms without receiving timely replies, and one customer reported a missing delivered package with no resolution.
Do customers recommend shopping at MDF Instruments?
Based on the review ratings, MDF Instruments does not receive positive recommendations from these shoppers. While product quality appears acceptable, the lack of responsive customer service means customers cannot effectively resolve issues, which significantly impacts their overall experience.
How can I write a review for MDF Instruments on RetailCoupons.com?
You can share your shopping experience with MDF Instruments by submitting a review on this page. Your feedback helps other shoppers make informed decisions and provides the company with direct insight into customer concerns.