melindamaria.com Reviews

I ordered four zodiac necklaces for my friend group and when they arrived, they weren't quite what I expected from the pictures on their site. The quality wasn't bad, just not exactly the same. I started a return and it was really straightforward. Once they got the stuff back, my refund went through right away. Since the process was so easy, I decided to give them another shot. Got the original necklace style and picked up two more including the mother of pearl one and a smaller heart design. Really happy with both. The quality is solid and they showed up quickly. Definitely willing to order from them again.

Their jewelry collection is wonderful and the quality is truly impressive. What really stands out is how amazing their customer support team is. I'm a repeat customer and every single time I've shopped there, I've gotten top-notch service and beautiful pieces. They even made returns and exchanges really smooth when items didn't fit right. I'd definitely tell anyone to check them out.

I've placed over a dozen orders with them and returns have always gone smoothly. The customer service really impressed me though when something unexpected happened. I wear a necklace every day that holds really special meaning and the clasp got broken. I sent a quick email with a picture and within 8 hours they confirmed they'd ship me a replacement. That meant so much to me because that necklace has the first words my husband ever spoke to me on it. It's more than just jewelry, it's part of our love story. I can't thank them enough.

Don't waste your time with this company. I placed an order for a piece of jewelry back in early January and it's been five weeks with no delivery. Every time I reach out, they give me the same response about it being on the way soon. That's not acceptable. I'm not ordering from them ever again. At this point I'm worried I won't even get what I paid for and may have to contact my bank to sort this out.

The products are stunning and really well made. Delivery takes about seven days which is reasonable. The price point is higher but honestly you're paying for excellent craftsmanship and it's worth it. When you call their support team, they're fantastic. They actually stand behind their lifetime warranty promise.

I really liked this brand for a few years without major problems, except for a mystery box item that seemed like they were just clearing out old inventory. Then I bought a bracelet with a heart charm and the charm fell right off when I opened it. Thankfully it landed in my lap so I could try exchanging it. But the return took over six weeks. They claimed it was because it was a pre-order but I got the original super quick. Finally got a replacement and the charm was positioned better, but it fell apart again. At that point I gave up. The product clearly isn't made well and the gold started wearing off pretty fast even when I kept wearing it to test durability. It didn't hold up.

I bought a necklace along with a gift box and the box never showed up. I've emailed five times asking for just a small refund and keep hitting roadblocks. It took them a full week to reply the first time. Then they said the order and complaint were on different email addresses so they couldn't find it, so I sent order details. Another week passes and they want a photo of the package contents even though I'd already given the necklace away. Still waiting on that refund. Seems like they care more about keeping five dollars than customer relationships.

Never received what I actually ordered. They shipped the wrong thing and then made it impossible to get a replacement before the holidays. This place is a mess. Don't bother spending your time or your money here.

One of the worst shopping experiences I've had. I spent three hundred dollars on a necklace plus a mystery box. It shipped through a third party carrier that claimed they couldn't deliver it and said they'd try again. Two weeks of calling both companies back and forth and I finally get told it was sent back to the company with zero explanation. Fine, but then they insist on reshipping it with that same carrier. I asked for my money back and they refused. Fast forward and the package still shows out for delivery and has for weeks. They want me to wait seven business days, basically three weeks with holidays, before they'll do anything. Once I mentioned the BBB they finally issued a refund. This is a scam. Ladies, please save your money. Even people who actually got their orders say the quality isn't great.

Complete ripoff. The box arrived empty. I lost all my money on this. Stay away from this company.