michaelkors.ca Reviews

I'm really disappointed in how Michael Kors Canada treats customers. I received two different sized sandals by their error - one was size 8 and the other size 8.5. Both were brand new and never worn, purchased directly from a regular store location during the winter months. Months later when I finally tried to use them, I realized what happened. I called customer service right away expecting them to make it right. Instead, I got cold responses from agents who didn't seem to care at all. They just kept saying it was past 30 days without acknowledging this was their mistake in the first place. The supervisor was just as unhelpful, offering no sympathy or accountability, just a flat rejection. It makes you question whether anyone in leadership at Michael Kors actually cares about customer satisfaction anymore. Has the company forgotten that customer loyalty used to matter? Walking into one of their stores now feels unwelcoming and anxiety-inducing, like you're seen as an inconvenience rather than a valued shopper. The in-store staff can be rude, dismissive, and unprofessional in ways that make you feel genuinely uncomfortable just trying to shop there.

This location has serious issues with honesty and customer service. I've shopped at multiple area stores and consistently had problems with how they handle mistakes. I ordered a purse online and when it arrived, it still had the security tag attached and no wrapping, which seemed careless. When I contacted the stores involved, nobody seemed to care about fixing it. The manager at one location acted cocky and dismissive, though one of the sales staff was friendlier. That same sales associate convinced me to purchase another purse that was on sale, but it turned out to be the wrong item entirely - much larger and more expensive than what I thought I was getting. I called right away but never received a callback as promised. Since I'm dealing with some health issues, having to go back in person was frustrating. The manager's attitude was rude and she kept making excuses for her team. When I asked about phone availability, she claimed none of their phones were working and all calls went to another location. Yet she somehow called me from a working number. The whole situation felt deliberately deceptive, especially when I returned the more expensive purse I'd accidentally received. The manager even made a comment suggesting Michael Kors doesn't actually support customers when they do the right thing. Both the manager at this location and at the other store were unnecessarily rude.