Michael Stars sells women's clothing, including basics like tanks and casual apparel, available at michaelstars.com. This page aggregates shopper ratings and reviews to help you understand the brand's reliability, product quality, and customer service before you buy.
Michael Stars Reviews
1.2
17 reviews
What Shoppers Say About Michael Stars
Created with AI, based on recent reviews
Michael Stars has received overwhelmingly negative feedback, with 17 reviews averaging 1.2 out of 5. The dominant complaint across reviews is abysmal customer service, particularly regarding refund processing. Multiple shoppers report waiting three to four weeks or longer to receive refunds after returning items, with confirmation of delivery but no follow-up. Shoppers describe template responses to emails, unresponsiveness to repeated phone and email inquiries, and a stark contrast to competitors like Nordstrom that process returns instantly. Several customers have escalated to credit card disputes out of frustration. One shopper also noted a defective item (lopsided tank with permanent creasing) that went unresolved despite four contact attempts.
The few positive notes center on the actual quality and fit of the clothing itself; shoppers acknowledge that Michael Stars apparel is "pretty good" when it arrives and fits well. However, this product quality is entirely overshadowed by the refund delays, lack of responsive customer support, and issues with the rewards program (one shopper reported the system wouldn't properly apply points or update balances). The consensus is clear: shoppers warn others to avoid the brand due to customer service failures that make returns and disputes prohibitively difficult and time-consuming.
Customer Reviews (17)
Sorted by: Most recentAmanda C.Apr 19, 2023
Sent back my order and it was delivered two weeks ago. Nothing has been done with it. I've emailed three separate times and gotten no reply. I'm done shopping here.
Rebecca P.Oct 26, 2022
I spent 78 dollars on what amounts to a basic t-shirt and it started developing little holes on the front after light wear and proper care (I hang dry everything). The material quality is surprisingly cheap for the price tag. This doesn't match the standard I remember Michael Stars used to have and definitely doesn't justify what I paid.
Linda H.Oct 9, 2021
Terrible customer service here. Purchased two t-shirts at 78 dollars each and one had a hole in the shoulder area. I sent photos when they asked but haven't heard back despite trying to contact them multiple times. Companies should stand behind what they sell. Do not purchase from this place.
Sophie B.Sep 27, 2021
Awful customer service experience. Wrong size showed up and they refused to swap it out. The material quality is also disappointing. Skip this brand.
Diana R.May 29, 2021
Tried to get credit for a new customer discount and they refused. Sent the item back because of principle. This company doesn't pick up their phones and honestly seems like they don't care about customers. Currently waiting on my refund and hoping it goes smoothly.
Denise R.Jul 2, 2020
I placed an order and before it shipped out they started running a sale. I asked if they'd honor it for me and got told absolutely not. That's my first and last purchase from them. It's wild that they actually pay someone to provide such awful customer service.
Michael Stars Review FAQ
What is Michael Stars' average rating?
Michael Stars is rated 1.2 out of 5 based on 17 shopper reviews on RetailCoupons.com. The vast majority of ratings are one star (94 percent), with only 6 percent five-star reviews.
What do shoppers praise about Michael Stars?
Reviewers consistently note that the clothing itself is good quality and fits well. Several shoppers say the tanks and other apparel are attractive and well-made. The issue is not the products but the company's customer service and return handling.
What are the main complaints about Michael Stars?
The dominant complaint is catastrophically slow refund processing. Shoppers report waiting 2 to 4 weeks or longer to receive refunds after returning items, even after the company confirms delivery. Customers also report unresponsive customer service, template email responses that don't address concerns, and difficulty reaching the company by phone. One shopper experienced a defective item (lopsided tank) that was never resolved despite multiple contact attempts. Another reported a broken rewards account that the company would not help troubleshoot.
Do shoppers recommend Michael Stars?
No. Multiple reviewers explicitly warn others not to order from Michael Stars and suggest avoiding the brand entirely. Several have resorted to credit card disputes to recover their money due to unresolved refund delays.
How can I write a review of Michael Stars?
Share your experience on RetailCoupons.com to help other shoppers make informed decisions. Include details about product quality, fit, customer service responsiveness, and refund processing time so your review is as helpful as possible to others considering a purchase.
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