Mike’s Bikes Reviews

Had an issue with a Santa Cruz Reserve wheelset delivery. The wheels arrived damaged with the hub sticking out of the packaging material.

Had a great online experience purchasing a Santa Cruz Hightower. I made sure to check that the specific model was actually in stock before ordering. Shipping took about a week, and delivery to the East Coast came around a week after that. I'd been searching for months at local shops without success, so ordering online felt risky for such an expensive bike, but everything went perfectly. Packaging was done right, with the whole bike essentially assembled and then disassembled just enough for shipping, then secured to a cardboard frame inside the box. Putting it together took about an hour and a half of careful work, then just wheels and handlebars to attach. Everything arrived in perfect working order. I had a couple of questions and they answered both within a day. Would definitely order from them again.

This is my first time posting a review because I feel obligated to warn others about buying e-bikes from this company. Back in May, my wife and I bought a new Specialized e-bike from their location. The store didn't have it in stock, so it got shipped from a distribution center. We didn't get many rides in since work kept us busy. When we did ride and tracked it through fitness apps, the distance showed around two-thirty. However, when I went to sell the bike months later and checked the bike's app, it displayed over three-thousand-four hundred miles. This was shocking. Since I bought two bikes at the same time, I had another one from a different brand to compare, and that one showed accurate mileage. I brought it back to the store and asked staff what happened. They suggested maybe it was used for test rides during maintenance, but that doesn't add up with the mileage and recharge count for something brand new. They never really explained or resolved the situation. I'm really let down and want to tell others to definitely verify mileage before you take your e-bike home.

I rarely leave reviews, but this situation requires a warning. My wife and I purchased a new Specialized e-bike from their location in May of that year. They had to ship it from another center since the local store didn't have it available. We barely rode it because of our busy schedules, and when we did track it, our app showed only a couple hundred miles. Later, when I checked the bike's app before selling it, the odometer read over thirty-four hundred miles. That seemed impossible. I brought it back to the store to investigate. Staff mentioned it might have been used as a test bike during servicing, but that explanation doesn't match the mileage and recharge count on an allegedly new e-bike. They never adequately addressed the concern. I'm really frustrated and think potential buyers should verify the mileage on any e-bike before taking it home.

Disappointing service, unfriendly staff, overpriced items. Go shop somewhere else.

I dropped my bike off for a new headset installation. When I picked it up, my expensive rear lights were gone. These were distinctive lights that people always complimented. The technicians definitely should have noticed since they moved the seat position. I asked about the missing lights and got zero concern from staff. I'm certain they were on the bike when I brought it in because I never leave a valuable mountain bike unattended anywhere. The service itself was seventy-five euros, so you'd think they'd take proper care of your belongings.

The crew at this location really knows what they're doing! Super grateful for the quick service on my bike. Unfortunate that it got stolen the very next day, but I'd definitely come back to them for maintenance work, cheers.

I ordered a T2 pro XT 2 bike part by accident and needed to return it. They made the whole return process smooth and got my refund processed in no time. I honestly cannot praise them enough.

I made a mistake on an order for a T2 pro XT 2 bike attachment and wanted to send it back. Their team handled the return process excellently and processed my refund super fast. Honestly, I'd give them a perfect score if I could go higher.

Awful service all around. I spent a significant amount on two high-end Orbea bikes, the first around six grand and the second over seventy-three hundred. Both times, shipping took forever. With the second bike, I didn't even get the owner's manual, documentation, or the accessories that should have come with it. When it showed up, the mileage counter indicated it had already been ridden, the grips looked damaged as if it had been dropped, and the charger was a filthy, twisted mess that looked salvaged from an old beach cruiser, complete with a little bell still attached. I emailed them about the used bike, but they ignored my first message and only responded after I sent a second one. Their reply was basically that they never promised the bike would be brand new, just not previously owned, which doesn't really make sense.