Miraclesuit sells swimwear and body-shaping swim apparel online. This page features customer ratings and reviews from RetailCoupons.com shoppers who have purchased from miraclesuit.com, helping you understand their experiences before you buy.
Miraclesuit Reviews
1.5
24 reviews
What Shoppers Say About Miraclesuit
Created with AI, based on recent reviews
Miraclesuit has a severe customer service problem that dominates negative feedback. The overwhelming majority of complaints center on refund delays of two months or longer, unresponsive customer support, and a return process that leaves international customers particularly vulnerable to high shipping costs with no guarantee of reimbursement. Multiple shoppers report being ignored after initiating contact about missing refunds, and one customer's negative review was not published on the company's website. Product quality concerns have also emerged, with one shopper reporting a swimsuit deteriorating after minimal wear with no company response to damage claims.
The rare positive feedback praises Miraclesuit's responsiveness to pre-purchase questions, with one shopper highlighting fast email replies about sizing. However, this isolated praise is vastly outweighed by the pattern of post-purchase abandonment. Shoppers consistently warn others away from ordering, particularly those outside the United States who face expensive returns with no assurance of refunds. The company's apparent unwillingness to address complaints or acknowledge returns suggests systemic issues beyond isolated customer service failures.
Customer Reviews (24)
Sorted by: Most recentHeather N.Nov 27, 2023
I wanted to order a swimsuit priced at $138 USD but when it converted the total came to $245 CAD. What kind of conversion math is that? These people are ripping customers off with their currency exchanges.
Nicole A.Aug 5, 2023
I genuinely hate this swimsuit. Spent over $200 and the underwire popped out within 10 wears. It's super uncomfortable and takes forever to put on and take off. Honestly regret the entire purchase.
Laura S.Jul 24, 2023
Customer service here is terrible. I've been waiting weeks for my order and it's well past when their website said it would be here. Now they keep telling me to contact the shipping company myself. I paid good money for this swimsuit and now I have to chase it down on my own. This whole experience has been a hassle.
Sarah M.Jul 10, 2023
Absolute garbage experience. I paid $19.95 for expedited shipping that was supposed to take 2-3 days, but my swimsuit didn't arrive until day 6. Excluding the weekend, it should have shown up on Friday but I got it Monday instead. I asked for a refund on the shipping charge and they flat out denied it. This was my first order from them too. The company clearly doesn't care about what's on their website or standing behind their promises. They're willing to tank their reputation over $19.95 and have zero concern for keeping customers happy. Integrity? Nonexistent. I wouldn't recommend them to anyone.
Rachel F.Mar 18, 2023
Skip shopping here if you care about returns. Getting your money back takes 6-8 weeks and you pay for shipping both ways. I've had way better experiences with other stores. Walmart even let me keep something and refunded me right away. The company demands the panty liner be included when you return, except mine came without one in the first place, so it seems they shipped me someone's returned suit without replacing the liner. Disappointing coming from a woman-led company. They're just like any other corporation only interested in hanging onto your cash for months. There are better swimsuit companies out there that actually care about being fair.
Brittany C.Feb 26, 2023
Wish I'd read the other reviews first. The material literally falls apart when you swim in a pool. They look fine when you put them on but that's it, you can't actually use them for swimming. Total waste of money. They won't give refunds and just suggested buying polyester instead, which they don't even carry anyway. Don't get this if you actually want to swim.
Christine W.Oct 21, 2022
The material came defective and fell apart after just a handful of swims. Within a few weeks I had thin shreds everywhere. Complete waste.
Amanda B.Aug 3, 2022
Skip this company. I had a bathing suit I'd only worn a few times when the underwire broke through the material and started cutting into me. Called to complain and they told me to email customer service instead. They refused to replace it or repair it, and when I spoke to customer service they were rude and said I'd have to pay for a replacement with just a small discount on future purchases. When I followed up about that discount, they wouldn't honor it because the item was on sale. Their products are poor quality and their customer service is a total joke.
Rebecca D.Jul 19, 2022
The 2023 Magicsuit Halo Goldie is terrible. The seam runs down the center creating an uncomfortable ridge. My suit also came without the protective panty insert. The crotch lining is only sealed on one side so sand gets everywhere when you sit in the ocean. For $200 this suit is completely unacceptable and so uncomfortable I can barely wear it.
Michelle T.Jun 18, 2022
I got 2 swimsuits and both had their tags removed so I can't even tell what size they supposedly are. They don't fit the same as my other suits from them either. It's obvious these are returned items that someone wore and then they sold them to me as new. Be careful with what you buy here.
Miraclesuit Review FAQ
What is Miraclesuit's overall customer rating?
Miraclesuit is rated 1.5 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, reflecting serious dissatisfaction with the company's refund process and customer service.
What do customers praise about Miraclesuit?
The limited positive feedback focuses on pre-purchase customer service. One shopper commended the company for responding to a sizing question in under 10 minutes, noting that staff demonstrated knowledge and helpfulness before the sale was completed.
What are the main complaints about Miraclesuit?
Customers report three critical issues: refunds delayed two months or longer after returning items, unresponsive customer support that stops replying to emails, and expensive return shipping costs (particularly for international orders) with no guarantee of refund receipt. Shoppers also mention product quality issues and concerns about false advertising regarding online product representation.
Do shoppers recommend buying from Miraclesuit?
No. Reviewers explicitly warn others against ordering from Miraclesuit, particularly those shopping internationally. The consensus is that the poor refund process and unresponsive support make the risk too high, and customers recommend exploring alternative retailers.
What should I know about returns and refunds?
Based on customer experiences, expect significant delays in receiving refunds after returning items. International shoppers should be aware that return shipping costs are their responsibility and can exceed 30 pounds sterling. Multiple shoppers report refunds taking eight weeks or longer, and several state that customer service becomes unresponsive once a return is initiated.