Miraclesuit sells swimwear and body-shaping swim apparel online. This page features customer ratings and reviews from RetailCoupons.com shoppers who have purchased from miraclesuit.com, helping you understand their experiences before you buy.
Miraclesuit Reviews
1.5
24 reviews
What Shoppers Say About Miraclesuit
Created with AI, based on recent reviews
Miraclesuit has a severe customer service problem that dominates negative feedback. The overwhelming majority of complaints center on refund delays of two months or longer, unresponsive customer support, and a return process that leaves international customers particularly vulnerable to high shipping costs with no guarantee of reimbursement. Multiple shoppers report being ignored after initiating contact about missing refunds, and one customer's negative review was not published on the company's website. Product quality concerns have also emerged, with one shopper reporting a swimsuit deteriorating after minimal wear with no company response to damage claims.
The rare positive feedback praises Miraclesuit's responsiveness to pre-purchase questions, with one shopper highlighting fast email replies about sizing. However, this isolated praise is vastly outweighed by the pattern of post-purchase abandonment. Shoppers consistently warn others away from ordering, particularly those outside the United States who face expensive returns with no assurance of refunds. The company's apparent unwillingness to address complaints or acknowledge returns suggests systemic issues beyond isolated customer service failures.
Customer Reviews (24)
Sorted by: Most recentKristen O.Apr 26, 2022
I was hesitant about ordering online but decided to trust the good reviews I read. I'm so happy with my purchase. The style, fit, sizing and the feel of the material are all fantastic and way beyond what I expected. Don't review often but wanted to tell others how satisfied I am. Really pleased.
Jessica P.Apr 26, 2022
I had some doubts when ordering but decided to trust the positive reviews I'd seen online. When it arrived I was thrilled, honestly over the moon about it. The fit, color, size and material are all wonderful and it's way better than what I was expecting. I normally don't write reviews but I wanted to share how happy I am with this purchase. Thanks so much.
Michael V.Mar 25, 2022
Took almost three weeks to get a refund on one item and it only went through because I kept pushing my PayPal case. The customer service team treated me like I was being difficult, and honestly the whole crew seemed pretty disorganized. Don't even know why it took the accounting department that long to send my money back. The suit itself was fine but I won't order from them again given the hassle.
Katherine E.Oct 21, 2021
Read the fine print carefully before ordering. I thought returns would be free but apparently that's not the case from the UK. When I asked customer service about the return fee they said it would cost £56 to ship items back. This is really important information that should be upfront so UK customers know what they're getting into. Asking people to pay that much for returns is a lot to expect and I bet most UK shoppers would go elsewhere if they knew.
Miraclesuit Review FAQ
What is Miraclesuit's overall customer rating?
Miraclesuit is rated 1.5 out of 5 based on 24 customer reviews on RetailCoupons.com. The vast majority of reviews are one-star ratings, reflecting serious dissatisfaction with the company's refund process and customer service.
What do customers praise about Miraclesuit?
The limited positive feedback focuses on pre-purchase customer service. One shopper commended the company for responding to a sizing question in under 10 minutes, noting that staff demonstrated knowledge and helpfulness before the sale was completed.
What are the main complaints about Miraclesuit?
Customers report three critical issues: refunds delayed two months or longer after returning items, unresponsive customer support that stops replying to emails, and expensive return shipping costs (particularly for international orders) with no guarantee of refund receipt. Shoppers also mention product quality issues and concerns about false advertising regarding online product representation.
Do shoppers recommend buying from Miraclesuit?
No. Reviewers explicitly warn others against ordering from Miraclesuit, particularly those shopping internationally. The consensus is that the poor refund process and unresponsive support make the risk too high, and customers recommend exploring alternative retailers.
What should I know about returns and refunds?
Based on customer experiences, expect significant delays in receiving refunds after returning items. International shoppers should be aware that return shipping costs are their responsibility and can exceed 30 pounds sterling. Multiple shoppers report refunds taking eight weeks or longer, and several state that customer service becomes unresponsive once a return is initiated.