MISSHA US (misshaus.com) is a skincare and cosmetics retailer specializing in Korean beauty products and treatments. This page aggregates shopper ratings and reviews to help you understand customer experiences with MISSHA US products and services, from product quality to shipping and returns.
MISSHA US Reviews
2.7
24 reviews
What Shoppers Say About MISSHA US
Created with AI, based on recent reviews
MISSHA US customers report a deeply polarized experience. Those satisfied with purchases praise the quality of skincare and cosmetics products, particularly items like their BB creams and sun products, which reviewers note work well even for sensitive skin. However, a significant portion of shoppers report serious concerns with order fulfillment and customer service. Common complaints include orders being canceled without proper notification while charges remain on customer cards, lack of order tracking updates, unresponsive support teams, slow shipping, and difficulties obtaining return shipping labels. Several reviewers describe feeling misled by the company's handling of cancellations and refunds.
The most frequent complaint involves the returns process, where customers report that return requests go unapproved for weeks without communication or shipping labels being provided. Product quality appears strong among those who receive their orders successfully, but the transaction and post-purchase experience has left many shoppers frustrated and questioning the company's reliability. The stark divide between five-star and one-star ratings suggests that order and customer service issues are severe enough to overshadow positive product experiences for a substantial portion of customers.
Customer Reviews (24)
Sorted by: Most recentMarcus J.Jan 30, 2018
Think carefully before ordering from them when so many other places sell the same stuff. I grabbed two items during their Black Friday sale on December 6th, 2017 and got the tracking code, but something went sideways. My package never made it to my door. I think someone took it off my porch. I let them know and they sent a replacement. Unfortunately that second package got damaged in transit by the carrier. When I told them about this second problem, they responded slowly like always. Getting any issue resolved takes way longer than it should. My ordeal started December 6th and went on for weeks into January. I'm still dealing with fallout because they charged my card $50 for products I never actually got. They took the money and then told my bank the package was delivered when it wasn't. My bank shows it delivered but I never received it.
David R.Dec 2, 2017
If you're thinking about ordering from their site, don't count on their customer service team to actually respond to anything. Why even have a customer service email if nobody's checking it? I placed an order and two weeks went by with zero shipping updates, so I emailed them. Nothing. A few days later I tried again. Still nothing. The third time I left a message on their site and also emailed their official address from my order confirmation. Finally, two days later, I got my tracking number. The whole thing was frustrating and I still never got replies to my emails. For a minute there I thought it was a scam. Missha is a huge brand and I expected way better. This is really not acceptable. I will absolutely never buy from them again.
Karen E.Aug 18, 2017
What a fantastic company this is. Missha has been wonderful for my skin. I genuinely appreciate all of their offerings and their customer service team is equally great. Let me share what makes them deserve top marks: Their products are legitimately authentic Korean beauty items. The website navigation is smooth and intuitive. Even standard shipping is surprisingly fast without paying for expedited options. They include complimentary gifts with orders. They reward loyal customers with a VIP program if you spend at least $100 annually without needing a paid subscription. VIP members enjoy 30% savings on everything and free shipping always. Their support representatives are straightforward and always eager to help. Let me highlight one experience. When I placed my first order, there was a system hiccup and one item was left out. Since I only paid for the items received, I wasn't upset, but when I reached out to ask if something went wrong during the order process, they responded with incredible speed and were super helpful. That really showed me what they're about.
Patricia M.Aug 18, 2017
Outstanding company all around. Missha has been a lifesaver for my skincare routine. I genuinely love everything they offer and their customer service is fantastic. Here's why they deserve a perfect score: First, all their products are authentic Korean beauty items. The site is super user-friendly and easy to navigate. Shipping is quick even when you go with the standard option instead of paying extra. You get free gifts with orders too. They have a loyalty program where customers spending $100 or more annually get VIP status at no extra cost. With VIP status you get 30% off everything plus complimentary shipping. Their customer service team is honest and really goes the extra mile. I'll tell you about my experience. When I first ordered, there was a checkout error and I received one fewer item than I thought I'd get. I didn't make a big deal about it since I only paid for what arrived. But when I asked customer service about the mistake, they responded super fast and were genuinely helpful. That's when I fell in love with this company.
MISSHA US Review FAQ
What is the overall rating for MISSHA US?
MISSHA US is rated 2.7 out of 5 based on 24 customer reviews. The ratings are highly divided, with approximately half of reviews being one-star ratings and about 29 percent being five-star ratings, indicating inconsistent customer experiences.
What do customers praise about MISSHA US?
Customers who are satisfied commend the quality of MISSHA US products, particularly their skincare items like BB creams and sun protection products. Reviewers with sensitive skin report that these products work well without causing irritation, and several note that product performance exceeds their expectations.
What are the main complaints about MISSHA US?
The primary complaints center on order fulfillment and customer service. Shoppers report orders being canceled without proper notification while charges remain on their credit cards, lack of tracking information, unresponsive customer support, and difficulty obtaining return shipping labels. Several reviewers also mention slow shipping times and limited return policies.
How does MISSHA US handle returns and refunds?
Based on customer reviews, MISSHA US has a limited return policy that is difficult to navigate. Reviewers report that return requests often go unapproved, support teams do not provide return shipping labels in a timely manner, and some customers wait weeks without resolution. One reviewer noted they were not given a shipping label even after attempting to return a product that caused a rash.
Would shoppers recommend MISSHA US?
Recommendations are mixed. Five-star reviewers recommend the brand for product quality, but one-star reviewers strongly advise against shopping there, citing order handling, customer service responsiveness, and return process issues. Reviewers suggest checking the return policy carefully before making a purchase.