Miss Lola sells footwear, apparel, and accessories online. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from misslola.com, including product quality, sizing accuracy, and return policies.
Miss Lola Reviews
1.8
15 reviews
What Shoppers Say About Miss Lola
Created with AI, based on recent reviews
Miss Lola receives predominantly negative feedback from shoppers, with the majority citing poor value for money and quality concerns. Reviewers report that products such as shoes and apparel arrive with defects or run significantly smaller than advertised sizes. Return and exchange processes emerge as a major pain point, with customers describing expensive shipping fees (sometimes over $21), a 20% restocking charge, refund denials, and a policy that offers store credit instead of cash refunds. Several shoppers express frustration with unresponsive customer service when attempting to resolve issues with defective items.
A small portion of reviewers acknowledge that some products like shoes appear visually appealing, but this positive aesthetic observation is consistently overshadowed by complaints about inflated pricing relative to durability and build quality. The lack of clear sizing guidance and strict return policies (including refusal to accept sale items for exchange) further diminish the shopping experience. Across reviews, shoppers advise against purchasing from Miss Lola due to the combination of high costs, low product quality, and restrictive return procedures.
Customer Reviews (15)
Sorted by: Most recentAmanda P.Feb 22, 2026
Got a print from this place. Way too expensive for what you're getting, and the quality is seriously bad. Don't waste your money here.
Olivia R.Oct 8, 2025
The shoes look cute but you're paying way too much for the actual quality. The sizing runs large so you need to go down a size, but they don't make that clear. Plus their return policy is really harsh. You end up paying for shipping and getting hit with a 20% restocking charge if you want to exchange anything. The shoes should have sizing notes printed right on them. On top of that, you pay $3 for what they call free returns and exchanges, but then you're still paying restocking and shipping fees anyway. Just be aware of all these extra costs before you buy.
Brittany W.Nov 4, 2024
Really not worth your time or money, seriously reconsider before you place an order. I got two pairs of shoes and both ran way smaller than the size listed. I even bought the return protection but still had to shell out over $21 to return them for a bigger size. One pair was on sale so they refused to take it back for exchange or store credit, but told me they'd be glad to throw it away for free if I didn't want to pay shipping on the shoes that don't fit. Just a frustrating whole situation. If you do decide to buy, definitely size up.
Chelsea G.Nov 6, 2023
This company is a total scam. No way to get your money back. The shoes fall apart and you're stuck paying to return them just to get a credit instead of cash.
Lauren S.Oct 27, 2023
Really let down by how Miss Lola handled my customer service issue. They just don't seem invested in taking care of customers. I've bought from them for a while, but this is my first problem with a defective product. I ordered a hat that showed up broken, and I asked for a refund since I was going to be traveling and wanted to send it back before the month ended. They gave me a return label that only gave me 7 DAYS to send the item back for a full refund. Ended up not returning it because now they're refusing to refund me and saying they'll only give store credit instead, which I have zero interest in using. I got transferred to a supervisor who just made sarcastic comments instead of actually helping, like she was trying to prove I was wrong. Save yourself the hassle and shop elsewhere. They have some really nice pieces, but their customer service is absolutely terrible.
Rosa F.Aug 29, 2022
STOP SPENDING YOUR MONEY HERE THESE PEOPLE OVERCHARGE AND USE CHEAP GARBAGE REFUNDS ARE A NIGHTMARE YOU HAVE TO PAY TO SEND STUFF BACK AND THEY ALWAYS FIND A REASON NOT TO GIVE YOUR MONEY BACK THEN THEY JUST KEEP YOUR RETURNS OR MAKE YOU PAY AGAIN TO GET THEM SHIPPED BACK TOTAL WASTE OF TIME AND AWFUL CUSTOMER SERVICE
Nicole L.Jul 1, 2022
My shoes got here super fast and they're exactly what I expected from the photos! I'm really happy with them.
Rebecca M.Jun 29, 2022
Purchased shoes that needed an exchange because of the sizing. When the replacement arrived, they still didn't work because these shoes fit incredibly narrow. I ended up spending money twice to ship both pairs back, and then got a message saying exchanges are final sale. My only choices were to pay more to get them shipped back or just let them get thrown away. I'm out all the money for those shoes. They took my payment with no problem, but then treated me like this. Total scam.
Jessica T.Feb 7, 2022
Bought 3 dresses and some shoes. They feel cheap but I got what I needed out of them. My main complaint is one dress looked nothing like the photos - the fabric is super thin and almost transparent, plus there's this huge side cutout that wasn't visible in any of the pictures. I won't be ordering again, but it wasn't a total disaster either. Just know you're getting budget quality and the images can be pretty misleading.
Hannah B.Jul 6, 2021
This is not a real business - BE CAREFUL!!!!! I got 3 pairs of loafers and sent them back within days because they were way too tight. I even paid a $20 shipping fee on top of everything. It's been over a month now and they haven't sent me any updates about my returned items or my refund of almost $85. There's basically no real way to get in touch with them either - they tell you to email but then just ignore all your messages.
Miss Lola Review FAQ
What is Miss Lola's average rating on RetailCoupons.com?
Miss Lola is rated 1.8 out of 5 based on 15 customer reviews.
What do customers praise about Miss Lola?
A small number of reviewers note that products like shoes have an appealing appearance and cute design. However, positive comments are limited, and aesthetic appeal does not offset concerns about quality and value.
What are the most common complaints about Miss Lola?
Shoppers frequently report that products are overpriced relative to quality, that sizing runs significantly smaller than listed (despite no clear sizing warnings), that items arrive defective, and that returns are prohibitively expensive. Many customers mention paying over $20 in return shipping, facing a 20% restocking charge, being denied refunds and offered only store credit instead, and encountering policies that refuse exchanges on sale items.
How does Miss Lola's return policy affect customer satisfaction?
The return process is a major source of dissatisfaction. Customers are required to pay for return shipping, charged a 20% restocking fee, offered store credit rather than cash refunds, and sometimes denied returns altogether if items were purchased on sale. These restrictions leave shoppers feeling trapped with defective or incorrectly sized merchandise.
Would RetailCoupons.com shoppers recommend Miss Lola?
Based on the review data, the overwhelming majority of customers do not recommend Miss Lola. With 67% of ratings at one star and consistent warnings to avoid the store, prospective shoppers should carefully consider feedback about pricing, quality, sizing discrepancies, and return policies before making a purchase.