Miss Lola sells footwear, apparel, and accessories online. This page aggregates customer ratings and reviews to help you understand what shoppers experience when ordering from misslola.com, including product quality, sizing accuracy, and return policies.
Miss Lola Reviews
1.8
15 reviews
What Shoppers Say About Miss Lola
Created with AI, based on recent reviews
Miss Lola receives predominantly negative feedback from shoppers, with the majority citing poor value for money and quality concerns. Reviewers report that products such as shoes and apparel arrive with defects or run significantly smaller than advertised sizes. Return and exchange processes emerge as a major pain point, with customers describing expensive shipping fees (sometimes over $21), a 20% restocking charge, refund denials, and a policy that offers store credit instead of cash refunds. Several shoppers express frustration with unresponsive customer service when attempting to resolve issues with defective items.
A small portion of reviewers acknowledge that some products like shoes appear visually appealing, but this positive aesthetic observation is consistently overshadowed by complaints about inflated pricing relative to durability and build quality. The lack of clear sizing guidance and strict return policies (including refusal to accept sale items for exchange) further diminish the shopping experience. Across reviews, shoppers advise against purchasing from Miss Lola due to the combination of high costs, low product quality, and restrictive return procedures.
Customer Reviews (15)
Sorted by: Most recentEmilia C.Apr 30, 2021
Would give zero stars if possible. My package still hasn't arrived and it's been over 30 days just to ship to my country - this is ridiculous. I contacted them thinking the shipment got lost and they just said sorry we're experiencing shipping delays. The thing just sat in one location for 3 weeks before it finally moved, and it still hasn't even reached my country yet. Don't order from them.
Tasha D.Jan 14, 2021
Miss Lola is the best! Finding shoes in my size with styles I actually like is tough, and I've been shopping with them for years - even back when they were called Lola Boutique. Plus I have bigger calves too and this is my go-to spot. I've only ever returned one pair because they fit narrow. Yeah, there's some risk when you buy shoes online, but I'm always satisfied with what shows up at my door. The quality is seriously great. Orders come when they say they will. Customer service is available. Everything gets shipped wrapped in their branded shoe bags and they throw in discount cards for your next order. Some people aren't going to like it no matter what, but I'm a loyal customer for good reason.
Sophia K.Dec 9, 2020
Don't throw your money away on this. I bought platform sandals a few months back and the heel completely fell apart after just a few hours of wearing them. I reached out to customer support and got nowhere - they made the whole refund process a nightmare even after I sent them photos of the damage. I'm stuck with these worthless shoes that I barely got to use.
Marcus V.Jun 30, 2020
DO NOT BUY FROM HERE THIS IS A SCAM ALERT My order still hasn't shown up and I ordered it over 3 months ago :(
Miss Lola Review FAQ
What is Miss Lola's average rating on RetailCoupons.com?
Miss Lola is rated 1.8 out of 5 based on 15 customer reviews.
What do customers praise about Miss Lola?
A small number of reviewers note that products like shoes have an appealing appearance and cute design. However, positive comments are limited, and aesthetic appeal does not offset concerns about quality and value.
What are the most common complaints about Miss Lola?
Shoppers frequently report that products are overpriced relative to quality, that sizing runs significantly smaller than listed (despite no clear sizing warnings), that items arrive defective, and that returns are prohibitively expensive. Many customers mention paying over $20 in return shipping, facing a 20% restocking charge, being denied refunds and offered only store credit instead, and encountering policies that refuse exchanges on sale items.
How does Miss Lola's return policy affect customer satisfaction?
The return process is a major source of dissatisfaction. Customers are required to pay for return shipping, charged a 20% restocking fee, offered store credit rather than cash refunds, and sometimes denied returns altogether if items were purchased on sale. These restrictions leave shoppers feeling trapped with defective or incorrectly sized merchandise.
Would RetailCoupons.com shoppers recommend Miss Lola?
Based on the review data, the overwhelming majority of customers do not recommend Miss Lola. With 67% of ratings at one star and consistent warnings to avoid the store, prospective shoppers should carefully consider feedback about pricing, quality, sizing discrepancies, and return policies before making a purchase.