Mopar is the official parts and service brand for Chrysler, Dodge, Jeep, and Ram vehicles, offering genuine OEM components, accessories, and warranty coverage. This RetailCoupons.com review page aggregates shopper ratings and feedback to help customers understand real experiences with ordering, product fit, customer service, and warranty claims from Mopar.
Mopar Reviews
1.1
21 reviews
What Shoppers Say About Mopar
Created with AI, based on recent reviews
Mopar is rated 1.1 out of 5 by 21 shoppers, with the vast majority reporting serious issues across ordering, customer service, and product accuracy. Common complaints include order cancellations without explanation, non-functional parts that don't match vehicle specifications despite VIN entry, extended delivery delays, unhelpful return policies, unresponsiveness to customer inquiries, unsolicited contact practices, and warranty coverage disputes. A small number of shoppers noted that the company has honored refunds when contacted directly, suggesting some willingness to resolve issues, though this appears inconsistent across customer experiences.
The overwhelming pattern in reviews reflects frustration with communication breakdowns, system errors in parts matching, and what several shoppers describe as untrustworthy business practices. Multiple reviewers report being unable to reach customer support, facing refusal on returns despite product defects or incompatibility, and encountering warranty claims that were either denied or not honored as promised. The few positive interactions mentioned involved eventual refunds after escalation, but even these came after significant customer effort and delays.
Customer Reviews (21)
Sorted by: Most recentJames T.Dec 9, 2024
Shipping took forever and there was no way to get in touch with anyone about it.
Steven C.Oct 10, 2024
Absolutely terrible service. I'd do anything to not be stuck with their system. Don't go near them unless you enjoy getting no answers and paying for repairs that their incompetence caused in the first place.
Marcus D.Aug 30, 2024
Ordered a part and got sent the wrong one. I waited until almost the last day of their 30-day return window to call and request a return label. Got a guy named Joe on the phone who's a RMA manager. This guy was absolutely unprofessional, refused to acknowledge any mistake on their part, and literally hung up on me after threatening to refuse my return altogether. I'd strongly advise staying away from this company. Shop somewhere else instead.
Karen S.Jul 8, 2024
I got an Essential Care Plan from Mopar.com that includes two oil changes at dealerships. When I tried booking at a couple different dealerships, they wanted to charge me an extra $40 per oil change on top of the plan. I contacted Mopar about it and they said dealerships set their own rates and there's nothing they could do. I pointed out that I provided my VIN when buying the plan so they knew what vehicle it was, which is literally why they suggested that specific plan. Even though they sell it right on their website, they wouldn't make sure the price matched what I'd pay. That's poor service.
Patricia L.Jun 19, 2024
Mopar was completely unhelpful when dealing with the Jeep dealership where I kept taking my vehicle for the same repair problem. I had to use my extended warranty the second time the air conditioning blower failed within four months, which came with a higher deductible. Neither the dealership nor Mopar took any responsibility for the faulty part or the repeat failure.
William G.Apr 29, 2024
Now they're pushing me to buy an extended warranty even though they refused to replace a steering stabilizer bar at two different dealerships because the manufacturer said it needed more play than what mine had. Picked up a better quality aftermarket bar for just ten bucks more and it fixed everything. Why would I buy extended coverage when you set your warranty requirements so high that you barely have to cover anything during your three-year, 36,000 mile warranty? It'd be foolish to buy anything from you again.
Michael F.Sep 19, 2023
The defective Mopar 25K Fifth Wheel Hitch was bad enough, but their customer service department was somehow even worse. They basically trained their team to drag things out so long that customers give up in frustration. They transfer you around, put you on hold for nearly an hour, promise callbacks that never come - it's a nightmare tactic. Won't buy from them ever again and regret the purchase. This has been going on since January 2023 when their defective hitch caused over seven grand in damage to my truck.
Michelle H.Jun 11, 2023
This website is a pain to navigate. I couldn't get their payment system to work so I found another site selling the same thing and ordered from them instead. If your site isn't easy to use, people will shop elsewhere. It's not hard to fix but based on other reviews here, I'm surprised they stay in business.
Thomas H.Mar 30, 2023
I own a Lifetime Maximum Care Mopar Vehicle Protection warranty on a 2012 Dodge Durango that went into effect on 3/22/2012. I spent serious money on it. Took the Durango to a Dodge dealership in Colorado in late February because the engine had a weird sound. They found a lifter going bad and said the correct fix is replacing the camshaft and all the lifters. The warranty specifically lists these items under cylinder block and internal parts coverage. The engine isn't shot and doesn't burn excess oil. I'm very particular about car maintenance and only use quality synthetic motor oil. It took over a month just to hear back from Mopar Vehicle Protection. Then on March 28th they said they were buying out my warranty based on what they think the vehicle is worth now - eight grand according to them. It would be worth more if the dealership had fixed a damaged center console back when they offered to do it and I approved it. Since they didn't, that's hurting the value today.
Angela W.Mar 29, 2023
Twelve days went by without any update on my part order. I got frustrated and fired off an angry email, and suddenly a shipping label appeared the same day. Now I've got to sit around another week waiting for it to arrive. I will absolutely not be ordering from them again and I'm telling everyone I know to look elsewhere.
Mopar Review FAQ
What is Mopar's overall customer rating?
Mopar is rated 1.1 out of 5 stars based on 21 customer reviews. The rating distribution shows that 95 percent gave one star, 5 percent gave three stars, and no reviews awarded two, four, or five stars.
What are the most common complaints about Mopar?
Shoppers most frequently report order cancellations without notification or explanation, incorrect parts shipped despite entering VIN numbers for vehicle compatibility, extended delivery delays, difficulty reaching customer service, refusal to process returns on incompatible or defective items, and warranty coverage disputes or denials. Several reviewers also mention unresponsiveness to multiple contact attempts and unclear communication about recalls.
Are there any positive experiences mentioned in reviews?
A small number of reviews note that Mopar has issued full refunds and return labels after customers escalated complaints directly with the company. One reviewer upgraded their rating from one to three stars after the company honored a refund for a product that didn't fit properly, describing Mopar as a legitimate business despite the initial issue.
What issues do shoppers report with ordering and shipping?
Multiple reviewers describe placing orders and receiving no communication for weeks, resulting in unexplained order cancellations. Others report significant delays in parts availability even after orders are confirmed, with estimated wait times extending to 45 days or longer with no status updates.
Should I buy from Mopar?
Based on current reviews, shoppers should proceed with caution. Consider purchasing only if you can verify product compatibility independently before ordering, are prepared for potential long delays, and have realistic expectations about reaching customer support. Review your return and warranty policies carefully before purchase, and document all communications in case disputes arise.