Mopar is the official parts and service brand for Chrysler, Dodge, Jeep, and Ram vehicles, offering genuine OEM components, accessories, and warranty coverage. This RetailCoupons.com review page aggregates shopper ratings and feedback to help customers understand real experiences with ordering, product fit, customer service, and warranty claims from Mopar.
Mopar Reviews
1.1
21 reviews
What Shoppers Say About Mopar
Created with AI, based on recent reviews
Mopar is rated 1.1 out of 5 by 21 shoppers, with the vast majority reporting serious issues across ordering, customer service, and product accuracy. Common complaints include order cancellations without explanation, non-functional parts that don't match vehicle specifications despite VIN entry, extended delivery delays, unhelpful return policies, unresponsiveness to customer inquiries, unsolicited contact practices, and warranty coverage disputes. A small number of shoppers noted that the company has honored refunds when contacted directly, suggesting some willingness to resolve issues, though this appears inconsistent across customer experiences.
The overwhelming pattern in reviews reflects frustration with communication breakdowns, system errors in parts matching, and what several shoppers describe as untrustworthy business practices. Multiple reviewers report being unable to reach customer support, facing refusal on returns despite product defects or incompatibility, and encountering warranty claims that were either denied or not honored as promised. The few positive interactions mentioned involved eventual refunds after escalation, but even these came after significant customer effort and delays.
Customer Reviews (21)
Sorted by: Most recentDerek N.Oct 11, 2022
Stay away from this place. I bought a spare wheel and then cancelled the order since they didn't ship it when promised. They charged my card anyway and sent the cancelled order anyway. It took two months of back and forth before they finally accepted the return and refunded my money. Their customer service team is terrible, won't actually help you, and won't return calls. I had to threaten to take legal action just to get anyone to pay attention to me.
Mopar Review FAQ
What is Mopar's overall customer rating?
Mopar is rated 1.1 out of 5 stars based on 21 customer reviews. The rating distribution shows that 95 percent gave one star, 5 percent gave three stars, and no reviews awarded two, four, or five stars.
What are the most common complaints about Mopar?
Shoppers most frequently report order cancellations without notification or explanation, incorrect parts shipped despite entering VIN numbers for vehicle compatibility, extended delivery delays, difficulty reaching customer service, refusal to process returns on incompatible or defective items, and warranty coverage disputes or denials. Several reviewers also mention unresponsiveness to multiple contact attempts and unclear communication about recalls.
Are there any positive experiences mentioned in reviews?
A small number of reviews note that Mopar has issued full refunds and return labels after customers escalated complaints directly with the company. One reviewer upgraded their rating from one to three stars after the company honored a refund for a product that didn't fit properly, describing Mopar as a legitimate business despite the initial issue.
What issues do shoppers report with ordering and shipping?
Multiple reviewers describe placing orders and receiving no communication for weeks, resulting in unexplained order cancellations. Others report significant delays in parts availability even after orders are confirmed, with estimated wait times extending to 45 days or longer with no status updates.
Should I buy from Mopar?
Based on current reviews, shoppers should proceed with caution. Consider purchasing only if you can verify product compatibility independently before ordering, are prepared for potential long delays, and have realistic expectations about reaching customer support. Review your return and warranty policies carefully before purchase, and document all communications in case disputes arise.