Motherhood Maternity specializes in maternity and nursing apparel for expectant and nursing mothers. This page aggregates customer ratings and reviews from shoppers who have purchased from motherhood.com, helping you make informed decisions before shopping.
Motherhood Maternity Reviews
1.0
16 reviews
What Shoppers Say About Motherhood Maternity
Created with AI, based on recent reviews
Motherhood Maternity is currently rated 1.0 out of 5 by 16 shoppers, with all reviews expressing serious dissatisfaction. Shoppers report multiple critical issues: high restocking and return fees (up to fifteen dollars per return), missing packages with delayed refunds, unresponsive customer service, incorrect item sizing despite ordering familiar products, and limited online inventory. One customer reported a potential fulfillment fraud issue where an order to Canada was immediately returned without leaving New Jersey.
Beyond operational problems, customers describe frustration with the company's shift to online-only operations and the accompanying return policy changes. Long-time loyal shoppers report feeling abandoned by the brand after years of patronage. The consistent pattern across reviews suggests systemic issues with order fulfillment, customer service responsiveness, and return processing rather than isolated incidents.
Customer Reviews (16)
Sorted by: Most recentStephanie N.Jan 21, 2022
Several of my orders never showed up and I can't reach anyone in customer service to help. At this point it feels like they're just taking money. The few items I did receive weren't great quality. One shirt started falling apart after a single wash, a sweater got all pilly, and all the colors faded pretty quick.
Angela C.Dec 13, 2021
I've been trying to get in touch with customer service for about a week now and no luck. They had something marked as on sale. I shared the link with my husband and he bought it but ended up getting charged full price instead. He caught it right away and we both emailed them several times asking if we could cancel or at least get the sale price applied. Still haven't gotten a single response back. It seems like they list items as discounted and then charge full price to other people the same day. This feels like a scam honestly. Don't trust this store. Really disappointing.
James R.Sep 13, 2021
My order arrived at the wrong location and got taken. When I reached out to customer service, they basically told me to wait nearly three weeks before contacting them again. After that date passed, I kept sending messages but never heard back from anyone. This was by far the worst shopping experience I've had. My girlfriend was really looking forward to those items since we have a baby on the way, and I wanted to make it special for her.
Marcus W.Aug 30, 2021
Had a really bad experience with their customer service team. My package got sent to the wrong address and when I called, they actually suggested I could track it down and take it from someone's mailbox. I asked for a refund and they said no. I also asked them to send me new items and got another no. Since I didn't have the original items, I couldn't return them, so basically they kept my money. They claimed there was nothing they could do. I will never shop with them again.
David K.Aug 14, 2021
Honestly, this was the worst online shopping experience ever. You can't make any changes to your order even within the first minute after placing it. Your only option is to receive the shipment and then start a return, which costs almost $10. Feels like they're profiting off returns honestly. The clothing quality is pretty disappointing too and doesn't match what the sizing guide says. Don't fall for those huge discounts because you'll end up wishing you hadn't ordered.
Rachel T.Apr 19, 2021
Bought a shirt for twenty bucks and then paid ten dollars just for shipping which felt crazy. The shirt showed up looking totally different from what was on their website, so I started a return. When I saw the breakdown, they're charging me ten for the return shipment plus five in fees, leaving me with only six dollars back. I spent thirty total for this ugly top and I'm absolutely furious. I'm done shopping with this place. They're basically stealing from customers.
Motherhood Maternity Review FAQ
How is Motherhood Maternity's rating calculated?
The store's rating of 1.0 out of 5 is based on 16 verified customer reviews submitted to RetailCoupons.com. Each review includes a star rating, and the overall store rating reflects the average of all submitted ratings.
What are the most common complaints about Motherhood Maternity?
The primary complaints include high return fees (fifteen dollars per item or order), unresponsive email customer service, order fulfillment errors (wrong sizes shipped), missing packages with slow refund processing, and limited online inventory. Several shoppers also mentioned dissatisfaction with the shift to online-only operations and associated return policy changes.
Are there any positive aspects mentioned in reviews?
One reviewer acknowledged that Motherhood Maternity has nice-looking maternity clothes. However, this aesthetic appreciation was overshadowed by frustration with the company's policies and service issues.
Do shoppers recommend Motherhood Maternity?
No. Multiple reviewers explicitly stated they would not recommend the store and advised others to avoid shopping there. Even long-time customers indicated they would no longer purchase from the company.
How can I submit my own review of Motherhood Maternity?
You can write a review on RetailCoupons.com by visiting the Motherhood Maternity store page and selecting the option to submit a review. Please base your review on your actual shopping experience and be as specific as possible about products, policies, or service issues you encountered.