Music & Arts Reviews

Could I give negative stars? We tried to use this company for lessons in August but after paying for 4 lessons, the local store had no record of them. I was able to get refunded at least. Fast forward 8 months and on Tuesday I got charged $184 four separate times for lessons I never asked for or authorized. Customer service refused to help and said billing wasn't their department. They wouldn't connect me with anyone who could help and told me to call the store. I called and left a voicemail for the manager but never heard back. Then today they charged me $920 for online lessons I didn't order or authorize. I called the store again and they told me several people had the same problem this week and it might not be fixed until next Friday, which is 8 days away. This is completely unacceptable. I'm disputing everything through my bank and cancelled my card to stop more charges.

I'd give them zero stars if I could. This is basically a scam. They came to my daughter's school three years ago claiming to sell rent-to-own instruments that you'd pay off in two years. Instead they just keep billing forever, ignore their own contracts, charge you twice sometimes, and act clueless about whether you're renting or buying. I've paid $2400 for an $812 used instrument. I think the school band teacher must be getting kickbacks to push such a dishonest business, and I plan to tell the school exactly what I think. That used flute was supposed to be $812 total and I've been charged almost $2400. You can buy the same Yamaha beginner model brand new at Walmart for $820. It's a total ripoff. Shop anywhere else. Their parent company is Guitar Center if that tells you anything. They were only supposed to charge me $49 monthly and hit me with $86 for almost a year. Now they want me to unlock my card so they can charge $250 a month, which they did once by accident and then tried to deny it.

I'd really caution anyone thinking about using this company. My whole experience was unacceptable from beginning to end. My order didn't show up when they said it would. When it finally arrived, the box was already open and missing a part. I emailed customer service and heard nothing. Had to call twice to get someone to even look at it, and even then they didn't do what they promised during the call. On top of that, they charged my credit card for something I never ordered or approved. That alone killed any trust I had in them. I returned everything and shipped it back myself in early January but still haven't gotten my full refund even after five business days. This was honestly one of the worst experiences I've ever had buying anything. I won't be coming back.

This company is running a scam. Customer service will just ignore you when you ask to return your rental so you're stuck paying them forever. I had to freeze my card to make them stop.

They send out flyers pretending to be official school communications. Their prices are crazy expensive and they charge you for every little thing with all these extra fees.

Stay far away from this place. Their customer service is basically nonexistent. They take your money but don't actually send what you paid for. It's outright fraudulent.

Really good pricing and the shipment came fast. There was a small mix-up with the shipping notice but the customer service rep actually got back to me quickly and sorted it all out.

This is basically a predatory company. Customer service tells you one thing and the local store tells you something different. Because of how unprofessional this place is, I lost about $800 renting my kid's bass. Don't rent from them if you can help it. Some of the customer support staff are rude, though not all of them.

I might be reading too much into this but based on what went down at this location, I wouldn't rent here. I called ahead to ask if they had a viola in stock and the guy was really helpful. I rushed over with my daughter after her soccer practice hoping to make it before they closed at 8. We got there 10-15 minutes early. I saw two staff members through the window, one at the register and one on the floor. The woman on the floor looked right at us, threw her hands up, and seemed to say something pretty rude. Her body language screamed that we should just leave. Could be I'm wrong about what I saw, or maybe she was lip-syncing to some hard rap? Either way it felt really hostile and awkward. I turned around and didn't go in. Look, I get that it's annoying when customers show up close to closing, but that doesn't justify treating people that way.

I ordered a saxophone stand on 8/2 and the website said it was in stock. I got an order confirmation but nothing since then. Total silence. I can't reach customer support on the phone and I emailed them too. I'm hoping they'll eventually respond.