Myer Australia is a major Australian department store offering clothing, home goods, beauty products, and general merchandise both online and in physical stores. This page aggregates customer reviews and ratings for Myer.com.au to help shoppers make informed decisions about their purchases and experience with the retailer.
Myer Australia Reviews
3.7
21 reviews
What Shoppers Say About Myer Australia
Created with AI, based on recent reviews
Myer Australia has a polarized review distribution with 21 customer ratings, averaging 3.7 out of 5. Two-thirds of reviewers give five-star ratings, indicating satisfaction from a segment of customers. However, one-third of reviewers give one-star ratings with serious, recurring complaints about customer service quality, order fulfillment issues, and inadequate resolution processes.
Negative reviews consistently cite unresponsive and script-reading customer service representatives who lack authority to resolve problems, necessitating time-consuming trips to physical stores. Shoppers report significant order management failures including unexplained cancellations (sometimes repeatedly for the same item), multiple shipments in separate boxes, and incorrect item specifications (wrong sizes). Additional concerns include product quality issues (used or defective items), slow service, and one case where a compromised eGift card led to fraudulent purchases with minimal merchant accountability. Shoppers describe AI chatbots as ineffective and express frustration with pricing relative to product quality.
Customer Reviews (21)
Sorted by: Most recentAndrew H.Mar 24, 2023
Visited the city store and picked up some nice casual dress pants for women. Nicole at customer service was incredibly polite and helpful, answered everything I asked without any hassle. Seriously the best service possible with genuine warmth. Nicole's a real asset to that store. Keep her around! Really made my shopping trip special, thank you Nicole.
Thomas G.Mar 18, 2021
Went to Parramatta last week to check out the men's cologne section. Some of the sales staff were grouped up chatting with security and basically ignored me waiting to be served. I was about to leave when another team member asked if she could help. She directed me to someone but they were still caught up in conversation. Right as I was walking out, she offered to help herself and absolutely took care of me. Her name is Annie and she was wonderful, even sold me something even better and did it with genuine friendliness. Myers needs more employees like Annie. Her kindness is exactly why I'll be back. Great work Annie, hope management sees this.
Priya C.Dec 23, 2020
Had a lovely experience at the Chatswood location today, especially in the fragrance section with Diljot. We were shopping for a wedding gift for a friend and she was so helpful and friendly. She actually stayed after her shift finished just to complete our purchase. Really took time explaining the different perfumes and was so patient with us. We really appreciated the wonderful service she provided. Thanks so much.
Amanda S.May 29, 2020
Went to Chadstone to get shoes for my very active 2 year old twins at Shoes and Sox and had the most wonderful experience with Marleen. Usually when I shop for my kids' shoes it's stressful because they're so full of energy, but she made it relaxed and fun. She kept my kids entertained while finding perfect shoes in no time flat. Can't thank you enough.
Jeffrey L.Oct 4, 2019
Was at Southland Men's section and needed help finding shoes but wasn't sure what I wanted. Jillian jumped right in and went the extra mile to track down exactly what I was looking for. Outstanding service from start to finish, truly deserves recognition. Walked out happy with my purchase and even happier with the experience. Thank you again Jillian.
Patricia M.Sep 12, 2019
Went in today looking for some dress shirts for my spouse and had a tough time tracking down the correct size. Kathy from the staff was incredibly helpful and we managed to walk out with three beautiful shirts. Really pleased with how things turned out! Appreciate the assistance.
Melissa H.Sep 9, 2019
Stopped by the Pitt Street location to shop for bras and was really impressed with how helpful everyone was. Came in around 11am on a weekday to skip the crowds. One person helped me find some options to try on and another assistant helped me get fitted properly in the dressing room. Really great experience and walked out with something I loved at a great price. Thanks for the great service.
Maria G.Jun 7, 2019
Castle Hill location was fantastic. Maddy working in homewares actually took her time with me and genuinely seemed to want to locate what I was after. Even had a whole line of customers waiting, but she went ahead and called other stores to help me place an online order. Really impressive service.
Jennifer W.Apr 11, 2019
Been to the kids section at Fountain Gate a couple times and Liza was there both occasions. Despite being absolutely swamped both times, she handled everything with such grace. Genuinely lovely person with a natural way about her. Having worked retail myself for over 20 years I really value when people step up like she does. Keep it up Liza.
Myer Australia Review FAQ
What is Myer Australia's average customer rating?
Myer Australia is rated 3.7 out of 5 based on 21 customer reviews on RetailCoupons.com. The rating distribution is highly polarized: approximately 67 percent of reviews are five stars while 33 percent are one star, with no three or four star ratings represented.
What do customers praise about Myer Australia?
Five-star reviewers indicate satisfaction with aspects of the retailer, though specific positive feedback is limited in available reviews. The presence of a significant five-star segment suggests some customers have positive experiences with product selection or in-store shopping.
What are the most common complaints about Myer Australia?
Recurring complaints focus on poor online customer service with representatives described as unhelpful and script-bound, order fulfillment problems (cancellations, incorrect items, wrong sizes, multiple shipments), unresponsive AI chatbots, and inadequate resolution processes that force customers to visit physical stores. Shoppers also report concerns about product quality, pricing relative to value, and instances of security issues with eGift cards.
Would customers recommend shopping at Myer Australia?
Based on review sentiment, shoppers with negative experiences explicitly state they will not shop at Myer again and warn others. Five-star reviewers represent a different segment, but their specific reasons for recommendation are not detailed in available reviews. Potential customers should carefully consider the detailed experiences of one-star reviewers before ordering online.
How can I write a review of Myer Australia?
RetailCoupons.com welcomes customer reviews of Myer Australia from shoppers who have made purchases. Share your honest experience with product quality, customer service, delivery, and overall satisfaction to help other consumers make informed decisions about this retailer.
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