MyKnobs.com Inc specializes in door knobs, locks, and decorative hardware across numerous styles and finishes. This page aggregates verified shopper ratings and reviews for the retailer, helping you understand what customers experience when ordering from the site.
MyKnobs.com Inc Reviews
4.2
21 reviews
What Shoppers Say About MyKnobs.com Inc
Created with AI, based on recent reviews
MyKnobs.com Inc earns strong praise from satisfied customers who highlight the broad selection of knobs and hardware in various finishes, fast shipping, competitive pricing, and responsive customer support. Reviewers who had positive experiences describe the company as reliable and note that the inventory covers essentially every style needed for most projects.
However, a significant portion of recent reviews raise serious concerns about order fulfillment accuracy and return processes. Customers report receiving incorrectly keyed locks despite explicit requests, facing unexpectedly high return shipping costs, lengthy delays in receiving refunds (spanning months in some cases), and surprise restocking fees that substantially reduce refund amounts. Several reviewers also express frustration with unresponsive customer service when attempting to resolve these issues, with at least one customer reporting that promised credits never materialized despite multiple follow-ups.
Customer Reviews (21)
Sorted by: Most recentJason C.Mar 20, 2026
I asked for all the locks to be keyed to match when I placed the order. When they got here, every single key was different. Customer service hasn't been able to help me sort this out at all.
Kevin B.Mar 8, 2026
I got approval to return something but then had to spend $100 just to ship it back. Fast forward three months and still no refund. On a different return, they hit me with a restocking fee that took up more than half of what I was getting back. If I'd known that upfront, I would've just kept it and sold it myself to make the money back. The products are solid but the customer service is rough, and the return process is a real hassle. Buy here if you want, but watch yourself.
Sandra U.Aug 15, 2025
Seriously the best place to get knobs and hardware. They're quick, they know what they're doing, and they stock basically every style and finish you'd ever need. The selection is huge. You really don't find many companies that are this reliable with such good stuff, reasonable prices, and stellar customer support. Couldn't be happier.
Jennifer H.Aug 15, 2025
This is honestly the best spot to buy knobs and hardware. They ship fast, run a smooth operation, and have basically everything you could want in every finish imaginable. The selection is just incredible. It's refreshing to work with a company that's actually honest, carries quality stuff, charges fair prices, and takes care of their customers. Really top notch all around.
Gary O.Nov 12, 2024
I got a return number and sent my stuff back. Problem is, I never got credited for the return. I spent a lot of time going back and forth with emails and even did a chat where they said the credit was coming. Eventually I just stopped trying, but I definitely won't be ordering from them anymore.
Tyler D.Oct 26, 2024
These hardware retailers all seem to be the same outfit operating from the same location and phone line. The whole setup feels pretty sketchy to me.
Gregory N.Mar 13, 2022
These pocket door handles are exactly what I needed. They look fantastic on my bathroom and closet doors after my renovation. They feel good to use and function really well.
MyKnobs.com Inc Review FAQ
How is MyKnobs.com Inc rated on RetailCoupons.com?
The store is rated 4.2 out of 5 based on 21 customer reviews. The rating distribution is heavily polarized, with 81 percent five-star reviews and 19 percent one-star reviews, and no middle-range ratings.
What do customers praise about MyKnobs.com Inc?
Positive reviewers consistently commend the extensive selection of knobs and hardware available in virtually every finish, fast shipping times, fair pricing, and strong customer service. Many describe the company as reliable and note that the inventory meets diverse project needs.
What are the main complaints about MyKnobs.com Inc?
The most frequent complaints involve order accuracy (such as receiving locks with mismatched keys when keying was specifically requested), return shipping costs that customers find excessive, unexpectedly long refund delays (up to three months or longer), undisclosed restocking fees that significantly reduce refund amounts, and difficulty reaching customer service to resolve these issues.
Do customers recommend ordering from MyKnobs.com Inc?
Recommendations are divided. Customers who receive correct orders praise the store highly and express strong satisfaction. However, those who experienced fulfillment errors or return complications indicate they will not order again and recommend avoiding the retailer due to poor resolution processes.
How can I write a review for MyKnobs.com Inc on RetailCoupons.com?
After making a purchase from MyKnobs.com Inc, you can submit a verified review through RetailCoupons.com describing your experience with product quality, shipping, customer service, and the return process if applicable. Reviews help other shoppers make informed decisions and hold retailers accountable.