MyKnobs.com Inc specializes in door knobs, locks, and decorative hardware across numerous styles and finishes. This page aggregates verified shopper ratings and reviews for the retailer, helping you understand what customers experience when ordering from the site.
MyKnobs.com Inc Reviews
4.2
21 reviews
What Shoppers Say About MyKnobs.com Inc
Created with AI, based on recent reviews
MyKnobs.com Inc earns strong praise from satisfied customers who highlight the broad selection of knobs and hardware in various finishes, fast shipping, competitive pricing, and responsive customer support. Reviewers who had positive experiences describe the company as reliable and note that the inventory covers essentially every style needed for most projects.
However, a significant portion of recent reviews raise serious concerns about order fulfillment accuracy and return processes. Customers report receiving incorrectly keyed locks despite explicit requests, facing unexpectedly high return shipping costs, lengthy delays in receiving refunds (spanning months in some cases), and surprise restocking fees that substantially reduce refund amounts. Several reviewers also express frustration with unresponsive customer service when attempting to resolve these issues, with at least one customer reporting that promised credits never materialized despite multiple follow-ups.
Customer Reviews (21)
Sorted by: Most recentMarcus T.May 6, 2021
My order came in short. The drawer pulls showed up fine, but I was missing the two backplates from the order. Update: After I posted this, the missing pieces got shipped right out. Really appreciate them fixing the mistake so quickly.
Nicole E.Apr 21, 2021
The whole experience went great from start to finish. Quality items and fantastic service!
Steven L.Apr 12, 2021
The cabinet handles turned out great. Shipping got here quickly and the price was really fair.
Charlotte F.Apr 9, 2021
They have a wonderful range of products. What we ordered came in quickly and the quality was exactly what we were looking for. We'll definitely order from them again.
Daniel P.Apr 8, 2021
I'm always happy with both what I get and how they do business. Orders always arrive when they should. I've been buying from them for more than six years now and I've never had a single issue.
Michelle J.Apr 3, 2021
My entire shipment of knobs and pulls came through. They're timeless in style and they look absolutely stunning!!!
MyKnobs.com Inc Review FAQ
How is MyKnobs.com Inc rated on RetailCoupons.com?
The store is rated 4.2 out of 5 based on 21 customer reviews. The rating distribution is heavily polarized, with 81 percent five-star reviews and 19 percent one-star reviews, and no middle-range ratings.
What do customers praise about MyKnobs.com Inc?
Positive reviewers consistently commend the extensive selection of knobs and hardware available in virtually every finish, fast shipping times, fair pricing, and strong customer service. Many describe the company as reliable and note that the inventory meets diverse project needs.
What are the main complaints about MyKnobs.com Inc?
The most frequent complaints involve order accuracy (such as receiving locks with mismatched keys when keying was specifically requested), return shipping costs that customers find excessive, unexpectedly long refund delays (up to three months or longer), undisclosed restocking fees that significantly reduce refund amounts, and difficulty reaching customer service to resolve these issues.
Do customers recommend ordering from MyKnobs.com Inc?
Recommendations are divided. Customers who receive correct orders praise the store highly and express strong satisfaction. However, those who experienced fulfillment errors or return complications indicate they will not order again and recommend avoiding the retailer due to poor resolution processes.
How can I write a review for MyKnobs.com Inc on RetailCoupons.com?
After making a purchase from MyKnobs.com Inc, you can submit a verified review through RetailCoupons.com describing your experience with product quality, shipping, customer service, and the return process if applicable. Reviews help other shoppers make informed decisions and hold retailers accountable.