Noni B Australia Reviews

This company is using stolen images from independent creators on resale platforms and claiming them as their own products. Then they send out cheap imitations of the actual items. There's no guarantee you'll even receive what you paid for. This appears to be connected to other similar retailers. Do yourself a favor and search the product images online to find the real designers and buy from them instead.

I drove 40 minutes to go shopping on a Sunday and arrived more than an hour before the advertised closing time, only to find the store already closed. Apparently the hours changed a month ago and they never updated their website. To make matters worse, the new closing time is 2pm but they shut down 15 minutes early so the staff can leave on time. This isn't the first time either. I've gotten promotional offers and shown up to the store only to have staff act like they have no idea what I'm talking about, even when I have the deal right there on my phone. I'm losing faith in this store. Can someone explain why they close at 1:45 instead of the advertised 2pm just so employees can take off early?

They absolutely refuse to give me my money back. I placed an online order and their website says you can return things to the store for credit. That's completely false advertising because the stores won't accept returns at all, and they didn't even want to look at mine. I waited forever to talk to someone and finally got one return label, but I had issues with 2 items. The problem was they sent me the wrong pattern than what was pictured online. I asked in writing if I could return both items with one label. I never got an answer, so I took tons of photos, labeled everything clearly both inside and outside the package, and sent both items. They only refunded me for one. Now I've spent weeks trying to get the refund for the second item with nothing to show for it. This has cost me hours and hours of my time.

I wish this site let you give negative stars. I ordered some plant stands after the company confirmed in writing that they had stock available. I paid right away. Over a week later they tell me there's actually no stock. This was misleading and totally deceptive on their part. Then it gets worse because it took almost another week to get my $355.60 refunded. So they basically had my money for 2 weeks while I got nothing in return, no compensation, nothing. The whole way they handled this was absolutely unacceptable.

I've unsubscribed from their email list more than 10 times. I've sent emails asking them to take me off their mailing list. But I'm getting 10 to 15 emails from them every single day. That's why I'm done shopping there. They clearly don't care about respecting their customers' wishes.

I'm really let down by how you've treated me. You sold me something that wasn't in stock, then I had to keep bugging you about the status. I emailed to cancel and you ignored it. When I called, you finally canceled the order, but I've been waiting forever for the refund and still haven't gotten it. You took my money and now I'm stuck without a gift and without the funds to buy something else. Afterpay refunds me immediately when I request it, so why can't you?

The product description says it's cotton, but when I checked the tag it said 100% polyester. This is really frustrating for someone like me who has sensitive skin. Now I'm stuck having to donate it. They seriously need to verify their product descriptions before listing items.

I got a jacket recently but it was the wrong size. When I tried to swap it for a smaller one, the staff member asked me to show a receipt. I honestly can't remember where I put it, and they said they couldn't do the exchange without it even though the tag was still on the item. I even showed her my bank transaction, but she insisted on seeing the actual receipt. I get that receipts matter, but mistakes happen and I wasn't asking for a refund anyway, just a simple size exchange. The world is going digital but they're hung up on a piece of paper. They couldn't even keep my customer information on file. Now I'm stuck with a jacket I can't wear. I'm really disappointed. If you buy from them, make sure you keep your receipts and take a photo for backup. They don't seem to care much about keeping loyal customers happy.

Absolutely terrible customer service. I got a defective item and there was no refund option or return address provided. The only thing you get is an automated email response. It feels like dealing with one of those overseas companies. Save yourself the trouble and don't order from here. Total rip-off.

I'm really happy with Noni B. The staff is always friendly and the clothes are good quality for everyday and dressier occasions, all at prices I can actually afford. I placed an order for 6 tops on the 11th and received them just 3 days later on the 14th. The quality is excellent and they fit wonderfully. Still waiting for a jacket that I ordered, but so far my experience has been wonderful.