Noni B Australia operates an online and retail store selling women's apparel and home decor items. This page aggregates verified shopper reviews and ratings for the store to help you make an informed purchase decision.
Noni B Australia Reviews
1.4
25 reviews
What Shoppers Say About Noni B Australia
Created with AI, based on recent reviews
Noni B Australia has received overwhelmingly negative feedback from shoppers, with 25 reviews averaging 1.4 out of 5. The most serious complaints center on deceptive business practices: customers report the company uses stolen product images from independent creators and ships cheap imitations, misrepresents stock availability and then delays refunds for weeks, advertises return policies that stores refuse to honor, and fails to respect unsubscribe requests despite multiple attempts to opt out of daily marketing emails. Store hours listed online do not match actual closing times, leaving customers who travel significant distances to visit in-person disappointed.
While a small minority of shoppers (8 percent) gave positive ratings, the overwhelming majority of reviews (88 percent) reflect serious trust issues. Recurring themes include misleading product claims, payment processing problems, poor customer service responsiveness, refund delays extending beyond one week, and inventory mismanagement. Customers characterize their experiences as deceptive and express frustration with the company's apparent disregard for customer concerns and stated policies.
Customer Reviews (25)
Sorted by: Most recentKatherine W.Dec 2, 2022
This deserves way less than 1 star. Both in-store and online, the customer service has been the worst I've ever encountered. I bought 2 of the same item and tried the first pair on in the store, and they fit perfectly. The salesperson told me I could grab a second pair for $29, so I did. Since they were the same size and I'd already tried the first pair on, I didn't bother trying on the second pair. When I got home and tried them on, they were noticeably smaller despite having the same size tag. I went back to the store and they refused to refund me, saying it was a change of mind. I said I could only get store credit since they didn't have my size in stock. I was furious because I didn't change my mind at all. So I called their customer service line. The first two people actually agreed it wasn't a change of mind, but now every email I get just has me going in circles. They keep asking for photos or telling me to return it to the store. It feels like they're not even reading my messages.
Michelle H.Nov 20, 2022
Do not buy from this company. I ordered a pair of women's shoes but they sent me a cardigan instead. When I complained, they told me that mix-ups happen in their packing department and they couldn't send the right item. They claimed they refunded me $63, but that refund never actually went through. These people are scammers who take advantage of unsuspecting customers. I wish I'd read the reviews first.
Rajesh P.Nov 18, 2022
I bought a vacuum online in late July. It took 3 weeks to arrive, and just 2 days after getting it, the vacuum stopped working. I paid $98 for it. The next day I called their customer service and they sent me a warranty form link. I'm still waiting to hear about my refund. Every time I call, they send me the same warranty link or form. I've filled it out more than 5 times and called repeatedly, but I just keep getting emails saying they're waiting to hear back from the third party. I'm considering legal action. I told them back in November that I was traveling and needed this resolved, but they're still giving me the runaround.
Nicholas F.Oct 10, 2022
My order never showed up. I emailed their support 5 times and got the same generic response about appreciating my patience every single time. When I finally got someone on the phone, they said the order wasn't even sent to my address. They apologized but said they can't refund me. This company is the biggest scam out there.
Priya M.Sep 17, 2022
I placed an online order and the website clearly stated the item could be returned to a store for exchange or credit. I went to a couple of locations within the return window, but the store managers flat out refused to accept the return even though I showed them the terms and conditions. They didn't give me any real reason for the refusal. On top of that, they were incredibly rude and made insulting comments. I'm filing a formal complaint. The manager at one particular location was especially unprofessional.
Noni B Australia Review FAQ
How is Noni B Australia's rating calculated?
The 1.4 rating is the average of all verified customer reviews on RetailCoupons.com. The 25 reviews are displayed with their original ratings (1 through 5 stars) and text, unedited.
What are shoppers complaining about most?
The most frequent complaints involve false stock availability claims, refunds delayed beyond one week, store return policies that differ from website descriptions, and product images that do not match items received. Several customers also report persistent unwanted marketing emails despite multiple unsubscribe attempts.
Are there concerns about product authenticity?
Yes. Multiple reviewers allege the company uses product images sourced from independent creators without permission and ships items that do not match the advertised products.
Do shoppers recommend Noni B Australia?
Based on the review data, the vast majority of shoppers do not recommend the store. Eighty-eight percent of reviews are one-star ratings, citing deceptive practices, poor customer service, and refund problems as primary reasons for their low scores.
How can I write a review for Noni B Australia?
RetailCoupons.com welcomes reviews from verified customers. Share your honest experience with the store, including details about products, customer service, shipping, and returns. Reviews help other shoppers make informed decisions and hold retailers accountable.