Nuance Communications Reviews

Dragon speech recognition software turned out to be a complete disappointment. I've been satisfied with other Nuance products like Omnipage, Paperport, and Power PDF. But Dragon has been terrible. Their worldwide website advertises the Dragon Home product without mentioning language pack limitations, so I assumed I'd get to pick after installing. But once I purchased it for significant money, they said I could only access the English language pack even though I needed German. They advertise a 30-day money back guarantee, so I requested a refund once, then again, and a third time after a week passed. I received absolutely no response and no refund. This is unacceptable.

Can't download a product I purchased back in 2019. Getting help requires calling a phone number, which is ridiculous. Nuance's customer service and post-purchase support feel like they're stuck in the 1800s.

Their technical support is completely useless. They outsource everything overseas and manage to hire some of the least capable people available.

I'm calling this out as what appears to be a questionable operation. I'm asking anyone with complaints to reach out so we can file a proper class action against the responsible parties and relevant authorities. I've dealt with multiple customer service representatives over weeks with zero resolution. I was promised a refund weeks ago and have followed up repeatedly regarding my case. The representatives keep reassuring me despite the delays. I'm still waiting for the refund amount to be returned to my account. If this isn't resolved soon, I'll be filing complaints with the Attorney General, Better Business Bureau, FTC, and FCC. My legal representation will also be contacting them. This situation has seriously disrupted my work. I'm pursuing damages if the funds don't get returned. I expect immediate action.

The worst customer service experience I've ever had. This company is running a scam. I paid 300 dollars for their Dragon dictation software. When I got a new computer and needed a fresh download, what they sent didn't work. Called them back and the representative said because I 'only paid 300,' which was full price at the time I bought it, the best they could offer was an upgrade to the new version for another 200 dollars. I told him that wasn't going to happen. He hung up on me. DO NOT DO BUSINESS WITH THIS COMPANY.

Their misleading marketing tricked me into buying their software under the assumption I was purchasing a product outright, when really I was getting limited usage rights. The download and registration serial I received stopped working, and their support gave me the runaround. They seemed to copy and paste generic responses that had nothing to do with my actual problem and didn't show they'd read what I wrote. I got tired of wasting time with them as their attitude made their stance crystal clear. I found better alternatives and switched. This company won't get another penny from me, and I'm warning others so you don't fall for what happened to me.

I'd rate this lower if possible. Recently upgraded my PC setup with a virtual machine on my Mac through VMware. When I attempted to download and reinstall Dragon 14, the system rejected it saying too much time had elapsed since purchase. Yes, the software is from 5 years back, but they're only one version ahead in their development cycle. Most software companies in my experience would handle this differently. I ended up calling support and speaking with reps whose English was hard to follow, even though I'm accustomed to dealing with accents. They eventually granted me extended download access, but then things got messy. Support emails didn't arrive as promised, I needed another call, my password reset wasn't immediate causing login errors, and I accidentally started a download on my Mac instead of the PC instance. Once I canceled and switched to the PC, it blocked me from downloading again. Other vendors use license activation to prevent piracy. Nuance instead makes downloading a hassle. The support team suggested I just 'make a copy' of the installed software to avoid future downloads, which frankly doesn't make sense when copying installed programs isn't straightforward.

Hands down the worst customer service and support I've experienced in over 35 years working with computers. DO NOT BUY ANYTHING FROM NUANCE UNDER ANY CIRCUMSTANCES.

I worked there and can tell you to stay away from their products. From an employee perspective, I witnessed how they treat everyone like garbage except the top executives. Don't give them your money.

I wanted to file a complaint about their terrible customer service, but I couldn't even find a way to submit it to them. It's like they go out of their way to make sure you can't reach them with feedback or concerns.