OFRA Cosmetics specializes in makeup products including mascaras, liquid lipsticks, highlighters, and other cosmetic items sold directly through their website. This page shows what shoppers who have purchased from ofracosmetics.com report about their experience with products and service. Ratings here are based on verified customer reviews.
OFRA Cosmetics Reviews
2.1
14 reviews
What Shoppers Say About OFRA Cosmetics
Created with AI, based on recent reviews
OFRA Cosmetics has a sharply divided customer base. The small group of satisfied shoppers praise specific products, particularly the long-lasting liquid lipstick, which customers say genuinely stays put throughout the day without feeling dry or tacky. However, the overwhelming majority of reviews are negative, with shoppers complaining about product quality issues (clumpy mascara formula, chalky highlighters, overly drying lipsticks) and severely citing unresponsive customer service as a major problem. Multiple reviewers report waiting weeks without responses to support inquiries and describe staff as rude and dismissive, making returns and order resolution extremely difficult.
The brand's pricing is another friction point, with customers feeling the cost does not match the product quality they receive. While some individual products have loyal fans, the combination of inconsistent product performance, high prices, and poor customer support has left most reviewers with a strong negative impression and an unwillingness to purchase again.
Customer Reviews (14)
Sorted by: Most recentJessica G.Sep 3, 2024
I bought their HD Waterproof Mascara last month and just tried it a few days ago. The company really hyped this up as the best option for volume and length, and the price tag reflects that too. Normally it costs $26 but I got my first time buyer discount so I paid $16 for the mascara itself, plus $23.50 total with shipping. Unfortunately this mascara is a total letdown. The formula actually makes your curled lashes droop after you apply it, which completely defeats the purpose. I was really looking forward to using something that lived up to the hype but instead I got the exact opposite. I asked customer service for a refund but they refused to reimburse the shipping costs for their disappointing product. That's honestly infuriating and says a lot about the company. If a brand as big as Ofra won't stand behind their products with a full refund including shipping, something's wrong. Skip this brand. They're nothing like their marketing suggests. Total waste of money.
Amanda S.May 28, 2024
The actual products are great but getting help from their support team has been a nightmare. I've been trying to reach someone about a return for over two weeks straight and haven't gotten a single response.
Lisa R.Dec 2, 2023
Really disappointed with this mascara. Nothing stands out about it. The formula goes on super clumpy and I feel like I wasted my money on it.
David B.May 30, 2023
Terrible customer service. My order still hasn't shown up and when I tried contacting support they basically ignored me. The staff was rude and dismissive about the whole situation. Would definitely recommend shopping elsewhere.
Michelle K.Aug 11, 2021
Their long lasting liquid lipstick is absolutely incredible. They really weren't kidding when they say long lasting because this stuff genuinely stays put the entire day, even through eating and drinking coffee. The best part is my lips don't end up feeling dry or tacky afterward. I own several colors and Laguna Beach is my go to shade that I wear practically every single day.
Samantha C.Feb 1, 2021
This brand is awful and unprofessional. Save your money and shop somewhere else. Their highlighters feel chalky on the skin. Their lipsticks are way too drying and leave your mouth feeling uncomfortable. I won't be giving them another chance ever again.
Tyler V.Nov 24, 2020
They estimated 4 to 14 days for shipping but it arrived in just 1 day. Really impressed with the speed.
Patricia L.Oct 23, 2020
The service was absolutely terrible. I could track my order while it was in transit but once it hit my country it completely disappeared. When I contacted them about the delay, they gave me ridiculous explanations like a 10 to 12 week delivery time just to go the last 130 miles and seemed to have no real grasp of how shipping actually works. Just generic unhelpful responses. I would steer clear of ordering from them.
Stephanie N.Oct 22, 2020
My first direct order from their site and I'm really happy with it. I got the Liora collaboration and Empowered Palettes and honestly the pigment blew me away. When I was swatching them to show a friend I barely tapped the colors and they applied so intensely. That kind of payoff means you need very little product to get great results. The color combinations in both palettes are what caught my eye originally and they didn't disappoint. The entire ordering and shipping process was seamless too, with tracking updates every step of the way. I'm definitely going to order from them again. I've also gotten some of their highlighters before through a subscription service and those are gorgeous too. Would I suggest them? One hundred percent yes.
OFRA Cosmetics Review FAQ
What is OFRA Cosmetics' average rating on RetailCoupons.com?
OFRA Cosmetics is rated 2.1 out of 5 based on 14 customer reviews on RetailCoupons.com. The rating distribution is heavily skewed, with 71 percent of reviews being one star and 29 percent being five stars, indicating sharply divided customer experiences.
What do shoppers praise about OFRA Cosmetics?
Customers who left positive reviews specifically commend the long-lasting liquid lipstick, noting that it stays in place throughout the day (even through eating and drinking) without leaving lips feeling dry or tacky. These satisfied shoppers mention owning multiple colors and having go-to shades they recommend.
What are the main complaints about OFRA Cosmetics?
Negative reviews center on three key issues: product performance (clumpy mascara formula, chalky highlighters, excessively drying lipsticks), customer service responsiveness (with multiple shoppers reporting two-week waits for support responses with no replies), and perceived overpricing relative to product quality. Several reviewers describe staff as rude and dismissive when attempting to resolve order and return issues.
Do shoppers recommend OFRA Cosmetics?
No. The majority of reviewers explicitly recommend shopping elsewhere. Those who gave five-star ratings are pleased with specific products, but one-star reviewers state they will not purchase from OFRA again due to poor customer service and inconsistent product quality.
How can I write a review of OFRA Cosmetics?
RetailCoupons.com publishes reviews from customers who have made purchases. Your review should describe your actual experience with products, shipping, customer service, or other aspects of shopping at ofracosmetics.com. Detailed reviews that explain what worked or didn't work (and why) tend to be most helpful to other shoppers.