Old Navy is a casual apparel retailer offering clothing, accessories, and footwear for men, women, and children. This page aggregates customer reviews and ratings for Old Navy to help shoppers understand what to expect from the brand's products and services.
Old Navy Reviews
2.5
13 reviews
What Shoppers Say About Old Navy
Created with AI, based on recent reviews
Old Navy receives mixed reviews with significant customer frustration centered on service and operational issues. Shoppers report problematic experiences with customer service, particularly citing overseas call centers that are described as unhelpful or unresponsive, as well as delivery problems including packages sent to wrong locations and inaccurate tracking information. Additional complaints involve account management difficulties, deceptive signup practices for store debit cards, and order cancellations flagged as suspicious activity.
While some shoppers indicate they have been loyal to Old Navy over the years, recent experiences have driven multiple customers away from the brand. The low overall rating of 2.5 out of 5 by 13 shoppers reflects deep dissatisfaction with how the company manages customer interactions, handles orders, and operates its payment and account systems.
Customer Reviews (13)
Sorted by: Most recentNicole W.Jan 15, 2022
I'm obsessed with Old Navy and here's why: the clothing is incredibly comfortable and durable. I throw everything in on delicate and dry it without any issues. Shopping online is super convenient, my orders arrive within days, and most importantly, they finally have great options for plus-size bodies like mine. In the past it was so hard to find anything that actually fit right, but now every single item I order from them fits perfectly. I'm genuinely thrilled with this company!
Thomas R.Jul 19, 2020
Your clothing selection is fantastic and I really enjoy shopping at your store. I'll definitely be back.
Old Navy Review FAQ
How is Old Navy's rating calculated?
Old Navy is rated 2.5 out of 5 stars based on 13 customer reviews compiled on RetailCoupons.com. The rating reflects the average of all submitted reviews, with roughly 38 percent of reviews being one-star and 23 percent being five-star.
What do customers praise about Old Navy?
Based on available reviews, some customers report loyalty to Old Navy and indicate they have shopped there for years. However, recent reviews provided focus primarily on complaints rather than positive experiences, making it difficult to identify consistent praise points from the current review sample.
What are the most common complaints?
Shoppers frequently report problems with customer service, describing overseas call centers as unhelpful or unresponsive. Other recurring issues include delivery failures and inaccurate tracking, suspicious order cancellations, difficulty managing online accounts and payments, and deceptive promotional signup practices for store debit cards.
Do customers recommend shopping at Old Navy?
Based on recent reviews, multiple customers explicitly state they have stopped shopping at Old Navy or are done with the brand due to operational and service issues. The low overall rating and pattern of complaints suggest limited enthusiasm for recommending the retailer at this time.
How can I write a review of Old Navy?
RetailCoupons.com welcomes customer reviews of Old Navy. Shoppers should base reviews on their own direct experience with the brand and provide honest feedback about products, customer service, delivery, and overall satisfaction to help other consumers make informed decisions.