Ole Henriksen Reviews

Communication about shipping changes is nonexistent. In the past, shipping from the Netherlands to Spain was no problem, but now it appears to be coming from the UK and it's been a nightmare getting my order through customs. I've requested an invoice multiple times but never got one. All I have is the order confirmation which doesn't work as an official invoice.

During my first month with ole henriksen products including truth serum, C crush brightening cream, banana bright eye cream, and their sunscreen, I was absolutely impressed. My boyfriend even noticed I was glowing, which is rare for him. But after about four weeks, I started breaking out in a rash around my mouth and cheeks and my skin became really dry. Nothing else in my routine changed, just these new products. It's disappointing because I actually really like them, but now I'm worried they might be making my skin worse. Since I'd just started taking my skincare seriously at 25, this is frustrating and I'm hesitant to keep using them.

I took a chance ordering from their website despite some negative feedback I'd seen online, but decided to give them a shot anyway. I'm really glad I did because everything went smoothly. Delivery to my location took about two weeks, which seemed reasonable. When one of my packages got returned because I wasn't home, they processed my refund right away once I let them know. Really happy with how this turned out.

I've never dealt with customer service this poor. Three months ago I contacted them about how the product was causing allergic reactions on my skin. I kept asking for answers repeatedly and finally got a response with a gift card worth about one-fifth of what I spent. The problem? I can't even use it because they don't ship to my location. When I asked who to contact locally, I never heard back. They clearly don't read their emails or care about customers. I'm done with them.

They're the worst. I canceled my order but they still haven't processed my refund even though it's been more than two weeks. They ignore emails, messages, and comments. Why are they holding onto my money? Their customer service is nonexistent and completely unresponsive.

I canceled my order but my refund still hasn't been issued and it's been over two weeks. They won't answer my emails, direct messages, or comments. What's happening to my money? The customer service is nonexistent and they never respond to anything.

Honestly, they're terrible. I had a serious allergic reaction to their banana bright eye cream and they won't do anything about it. When I follow up, they just send me the same template response over and over again.

The products themselves are decent, but there's no expiration date or manufacture date listed anywhere, which is pretty concerning when you don't know how old the products actually are. Customer support is seriously lacking. I'm sure the staff might be stretched thin, but the company needs to rethink how they're handling this side of things.

I purchase from brick and mortar stores rather than their website. You can get it through boots.co.uk and I've been a loyal user for years, just like my mom. It's the only brand that actually works without throwing random harmful stuff on my skin. Everything's natural and smells incredible. I definitely notice when I've run out or skipped a few days because my skin shows it immediately. Highly recommend this.

I don't shop on their website directly, but I've been buying from physical stores for years. It's sold at boots.co.uk and honestly it's the only skincare that actually works for me without all those weird ingredients. All the ingredients are natural and everything smells wonderful. When I skip using it for a few days because I'm out or lazy, I definitely notice the difference in my skin. If you want a product that truly delivers, this is it.