Ole Henriksen is a skincare brand offering cleansers, creams, serums, and targeted treatments available through olehenriksen.com and select retailers. This page aggregates customer ratings and reviews to help shoppers understand product performance, customer service reliability, and overall shopping experience at the brand.
Ole Henriksen Reviews
1.7
23 reviews
What Shoppers Say About Ole Henriksen
Created with AI, based on recent reviews
Ole Henriksen products have received poor ratings from shoppers on RetailCoupons.com, with an average of 1.7 out of 5 based on 23 reviews. The most significant complaints center on customer service inflexibility: shoppers report being unable to cancel orders, modify shipping addresses, or apply discount codes after purchase, with support staff reportedly unresponsive or unhelpful when issues arise. Additionally, several reviewers experienced adverse skin reactions to products, including severe allergic reactions, excessive dryness, and redness, with some requiring medical treatment. Shipping problems also emerge as a pattern, with orders tied to promotions or free items allegedly failing to arrive while non-promotional purchases ship normally.
A small segment of reviewers (approximately 13 percent) gave five-star ratings, suggesting some customers have had positive experiences, though recent reviews provide limited detail on what drives satisfaction. The overwhelmingly negative feedback centers on product compatibility with sensitive skin types and operational issues that prevent customers from resolving problems after purchase. For shoppers considering Ole Henriksen, the reviews suggest caution regarding return policies, order modifications, and potential skin sensitivity, particularly with the vitamin C and brightening product lines.
Customer Reviews (23)
Sorted by: Most recentSarah D.Jan 1, 2020
I grabbed a couple of truth serums when they were on promotion at Boots. I always check expiration dates to make sure products are safe, but ole henriksen doesn't provide any expiry information at all. The only marking was a batch number printed on the bottom. I reached out twice asking about the production date but got no response. I'm returning them because I'm not comfortable using a product where the vitamin C might be oxidized and could irritate my skin. It's unfortunate because I do like their formulas, but they really need to be more transparent and actually respond to customer questions.
Jessica C.Jul 7, 2019
The actual products are great, but the customer service is absolutely terrible. They really need to overhaul their systems and get some customer service training because ordering from their website was honestly dreadful. The only reason I did it was to get the freebies included. I probably won't order directly from them again and will just stick with buying through Sephora instead. Either way, they're still getting my money.
Michael V.Jan 18, 2018
The company was promoting a refer-a-friend discount of $15 off, so I decided to grab a $30 product. I also used a code that included a free sample, bringing my total to $24 with shipping and tax. After confirming, the discount suddenly vanished from my confirmation page. Then I checked my statement and saw they charged over $51. After about 6 back-and-forth emails with a rude representative who blamed currency changes and international shipping (which doesn't explain the huge jump from $30 to $51), they said if I returned it, I'd only get $15 back on a $51 charge plus I'd pay return shipping. When I pushed back saying I wanted the full refund or the correct amount, a different person finally admitted it was their error and promised to fix it within a week. When I checked again, they'd only adjusted it by $3, so I'm still overcharged. The company seems unable to do basic math.
Ole Henriksen Review FAQ
What is the average rating for Ole Henriksen on RetailCoupons.com?
Ole Henriksen is rated 1.7 out of 5 based on 23 customer reviews compiled on RetailCoupons.com. The majority of reviews reflect one-star ratings, with a smaller percentage of five-star reviews.
What are the most common complaints about Ole Henriksen?
Reviewers most frequently report problems with customer service inflexibility, specifically the inability to cancel orders or modify shipping addresses after purchase. Several shoppers also describe adverse skin reactions including allergic reactions, excessive dryness, and redness. Shipping delays tied to promotional orders are another recurring complaint.
Do shoppers recommend Ole Henriksen products?
Based on recent reviews, most shoppers do not recommend Ole Henriksen. However, approximately 13 percent of reviewers gave five-star ratings, indicating some customers have had satisfactory experiences. Given the predominance of negative feedback, potential buyers should carefully consider reviews before purchasing, particularly if they have sensitive skin.
Are there specific product lines with more complaints?
The vitamin C line and brightening products appear in multiple one-star reviews citing allergic reactions, redness, and excessive dryness. The truth collagen serum and daily cleansers also receive criticism for skin irritation. Shoppers with sensitive skin are advised to review ingredient lists or perform patch tests before use.
How can I write a review for Ole Henriksen on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews that reflect honest experiences with Ole Henriksen products and services. Reviews should focus on specific product performance, shipping, customer service interactions, and skin reactions or results. Detailed, factual reviews help other shoppers make informed decisions.
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