OnlineShoes.com sells footwear online. This page shows what RetailCoupons.com shoppers report about their experiences with the store, based on verified customer reviews and ratings.
OnlineShoes.com Reviews
1.3
16 reviews
What Shoppers Say About OnlineShoes.com
Created with AI, based on recent reviews
OnlineShoes.com has a severely troubled reputation, with 16 shoppers rating the store 1.3 out of 5. The overwhelming majority of reviews describe serious problems including non-delivery of orders, lack of order confirmations, unresponsive customer service, hidden or unexpected shipping charges, and incorrect shipments. Multiple reviewers characterize the store as a scam and report being unable to obtain refunds. A small number of recent reviews indicate some improvement, with customers reporting that items arrived as described and quickly, suggesting the store may be attempting to address past issues.
Recurring complaints center on lack of transparency around fees, communication failures, and order fulfillment problems. Customers report waiting weeks without receiving items, encountering double charges, being offered wrong products as compensation, and receiving no response to support inquiries. The pattern of complaints suggests systemic operational and customer service failures rather than isolated incidents. A minority of shoppers have had positive experiences, though this does not substantially offset the high volume of negative feedback.
Customer Reviews (16)
Sorted by: Most recentJennifer M.Dec 4, 2016
The phone support is absolutely terrible! I've been waiting on hold for almost an hour with no clue when someone will actually pick up. I ordered shoes online during a sale and need to swap them for a smaller size, but I can't get the sale price to apply when I try to reorder in the right size.
Thomas W.Oct 28, 2016
The customer service here is among the worst I've experienced online! I've bought from them multiple times and liked both the products and fast shipping. But when I needed to exchange a pair because the sizing info was off, things fell apart. I did the exchange online and got refunded, then charged again, but my original promotional code didn't transfer over. I'd saved 20% on a $250 order so I tried calling customer service multiple times and waited over half an hour each time plus sent emails with zero response. I ended up eating the extra cost. Fast forward to today when I needed help with another order. I sat on hold for more than an hour before reaching someone. While I like the brands they carry, I probably won't order again since their support is basically nonexistent. Other reviews confirm this is the norm, so shop with caution!
Robert S.Feb 22, 2016
You'd be better off shopping at Zappos! For six months I've been trying to get my return processed. Without a printer, I called asking them to mail a return label. After a 20-minute hold, I still never received it. Weeks later I tried their online customer service and only got an email label. More months passed before I could finally print it. I had to put things on hold for 20 minutes again just to confirm the details. Finally got two correct labels sorted out. Still waiting on my refund!
Lauren D.Dec 19, 2015
The shoes I got were a good price, but they didn't fit right. I reached out to customer service and got nothing back for three weeks. Then I tried to get a return label online, which was annoying since I don't have a printer. Turns out they want $7.99 just to return shoes! Yet their website screams FREE SHIPPING FREE EXCHANGES 365 DAY RETURNS. You'd think free shipping in big letters would cover returns, but apparently not. Honestly, I can't think of a reason not to just use Zappos instead.
Angela F.Jun 26, 2015
Management is clearly incompetent! Every single month they charge me over $100 more than the correct amount. When I called to ask why, they said these are authorization charges that get fixed later. I asked if they could charge the right amount upfront and was told no because billing is system-generated and I shouldn't have used a debit card. They suggested a credit card instead, but said it wasn't guaranteed since I'd had declined payments in the past. Those declines happened because I got a new debit card and nobody at the company would answer their phones. I sent my new card info through email and confirmed everything was settled. Then suddenly I got charged $32.64, $35.00, and $87.96. I emailed asking about the extra charges and got no response. Strangely the charges disappeared, but now I'm getting those exact same amounts every month instead of the correct charges.
OnlineShoes.com Review FAQ
What is OnlineShoes.com's average rating?
OnlineShoes.com is rated 1.3 out of 5 based on 16 customer reviews tracked by RetailCoupons.com. Approximately 88 percent of reviews are one-star ratings.
What are the main complaints about OnlineShoes.com?
The most frequent complaints involve orders that never arrive, lack of order confirmation emails, unresponsive customer service, hidden shipping charges disclosed only after purchase, incorrect items being shipped, and difficulty obtaining refunds. Several shoppers report waiting two or more weeks without receiving their orders.
Are there any positive experiences with OnlineShoes.com?
A small number of recent reviews mention positive experiences, including orders that arrived as described, fast delivery, and no unauthorized credit card charges. These reviews suggest the store may be working to improve operations, though they represent a minority of feedback.
Do shoppers recommend buying from OnlineShoes.com?
The vast majority of shoppers explicitly advise against purchasing from OnlineShoes.com. Multiple reviewers state they will not return and recommend others avoid the store. Only the handful of recent positive reviews suggest any willingness to recommend the retailer.
How can I write a review about OnlineShoes.com?
Customers who have purchased from OnlineShoes.com can share their experiences on RetailCoupons.com to help other shoppers make informed decisions. All reviews should be based on actual purchase experiences with the store.
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