Optavia.com is the official website for the Optavia weight loss program, which provides pre-packaged meals, snacks, and supplements as part of a structured nutrition plan with coach support. This page aggregates verified customer ratings and reviews to help prospective customers understand real experiences with the program, company service, and product quality.
optavia.com Reviews
What Shoppers Say About optavia.com
Optavia is rated 2.0 out of 5 by 23 shoppers, with a majority expressing significant frustration with the service. The most common complaint centers on customer support, with shoppers reporting unresponsive staff, order fulfillment errors (receiving items they explicitly did not request), difficulty processing returns, and long wait times for resolution. Additional concerns include aggressive upselling tactics from coaches early in the program, product quality issues (particularly with snack bars), and the temporary nature of weight loss results, with shoppers reporting rapid weight regain after completing the program. A smaller group of satisfied customers reports successful weight loss outcomes.
A few shoppers mention positive experiences with the program's effectiveness for weight loss, though even these gains came with challenges. However, the overwhelming pattern in reviews reflects dissatisfaction with order accuracy, refund processing delays, and the overall customer experience. The company's meal-based approach has also drawn criticism from those seeking more customization options or those with specific dietary restrictions or eating disorder concerns.
Customer Reviews (23)
Sorted by: Most recentBeen running this program for eight months now and while I haven't followed it perfectly, especially on weekends and vacations, I've had a great experience. I'm a certified nutrition specialist and started this to lose weight and get my blood sugars and blood pressure under control. I've lost thirty one of the forty pounds I'm aiming for. The plan is incredibly straightforward, results are around ten to twelve pounds monthly when you stick with it, my glucose numbers look fantastic based on my continuous monitor, and my blood pressure is excellent. Feeling healthy overall. I haven't switched to the maintenance phase yet because I still have nine pounds to go. When I get there I'll be cautious about weight regain or might use the plan again if needed to maintain. After three to four decades of trying everything to lose weight, including getting a master's degree in nutrition, nothing worked until this. Definitely recommend giving it a shot.
One star is too high. Terrible customer support. Can't reach any management. Using supply chain issues as an excuse to discontinue products. Stay away from this company.
This program doesn't warrant even a single star. Working as a Registered Dietitian Nutritionist specializing in eating disorders, I've witnessed firsthand how this program contributes to unhealthy eating patterns and eating disorders. Despite marketing claims it operates as a multi level marketing setup that exploits vulnerable people with before and after photos. Want to know what happens after one year? Every patient I've worked with has regained the weight and then some. That comes with guilt, shame, and often triggers real eating disorders. The coaches themselves are just customers of the products with zero actual nutrition expertise. They're profiting while also needing to maintain their own weight loss to stay in the program. It's essentially a trap. Eating processed bars with limited vegetables and protein isn't sustainable long term. It fuels binge eating and much worse. This is one of the most psychologically and physically damaging diets on the market.
Really comes down to what works for your individual body. Did Jenny Craig before this and lost way more weight on that. Optavia did absolutely nothing for my weight. Guess my system just requires real food. Here's what actually works for me these days. I skip the diet programs. I eat really clean Monday through Friday, hit a consistent step goal on my fitness tracker, though you can use your phone too. On weekends and holidays I eat whatever I want but in moderation and stay reasonable. I do portion control, eat eighty percent of what's on my plate and wait before getting seconds because that helps you feel satisfied faster. Drink sixty four ounces of water every single day. In summer I swim twenty laps and when it gets cold I bike three miles instead. Lost eighty pounds slowly and kept it off this way. Jenny Craig, NutriSystem, Optavia, they're all diet programs that help some people but not others. Two colleagues from my workplace both dropped tons of weight on Optavia but the second they returned to eating normal food they started gaining again and had to go back on the program. For me, real sustainable change came from a different approach.
Terrible customer service and misleading communications. I had a time-sensitive delivery need. Got an email saying my order shipped on Friday, September 1st but saw zero tracking activity. Called and messaged them asking about the shipment status but nobody could confirm if it had even gone out. Turns out it didn't actually ship until five days later. That left me without enough time to get backup products for my trip. Spoke with a supervisor who couldn't even explain the poor service. They threw three small free product boxes at me but that didn't fix the major headache their lack of communication caused.
Biggest mistake joining this program. A Facebook friend convinced me to sign up and I deeply regret it. Got my first shipment and absolutely nothing in it appealed to me. The stuff I did try made me feel sick. I cancelled my next order and ended my membership entirely. Got a confirmation email saying I wouldn't receive any more shipments. Then suddenly multiple boxes arrived at my door. Called them up and was told it was shipped in error and they'd send me prepaid return labels to send everything back, including the original box. Totally shocked to see I was charged $452.15 for the first box, which is outrageously expensive. Then another charge of $781.96 hit weeks after I cancelled. That's an additional $329.81 more! This company acts like a predatory outfit, not a legitimate business. I want every penny back and to be permanently deleted from their system. Optavia scammed me and I'm warning everyone I know to stay away from this company.
Getting really frustrated with these products. Been a paying member for several months now and nothing new ever shows up. The coaching part is okay but the actual food selection needs major improvements. I'm putting my membership on pause for now, might return later but I'm done for the moment.
Sent back my order on May fifth. According to their website refunds take just a few days. It's now May thirtieth and I can't get anybody to respond. I've called multiple times and keep reaching an overseas call center and they won't connect me anywhere else.
Let me start with the positives. Most of the food I received was decent and I did lose some weight. But my main complaint is about their customer support which is basically non existent. I made the decision to stop and pursue my remaining weight loss goals through regular exercise and a more varied diet. My membership auto renewed on the same day I requested cancellation. Orders don't ship immediately anyway, especially not at the crack of dawn when renewals process. I cancelled right away but got nothing. I emailed and got sent to a FAQ page with zero personal response. Tried calling and couldn't reach a human. Since the cancellation happened same day before they'd even assembled the order, there should've been zero problem cancelling. But Optavia is really all about grabbing your money. They ignored my cancellation and didn't give a second thought to the customer. If you're looking for great support outside of your individual coach you won't find it here from corporate.
Disappointed for the reviewers who had rough experiences. I've been following the program for roughly nine weeks and I'm down thirty five pounds total. Every single communication with my coach has gone smoothly, and the reading materials are truly outstanding. The meals themselves taste pretty good with tons of different options. My significant other and I are doing this journey together and she's dropped almost twenty eight pounds. The founder designed the program knowing you won't stay on it permanently and provides practical strategies for life after. The study materials I'm working through are fantastic and most of what I'm learning extends beyond diet to general health and living. Really impressed with how it's working out for me.