Optavia.com is the official website for the Optavia weight loss program, which provides pre-packaged meals, snacks, and supplements as part of a structured nutrition plan with coach support. This page aggregates verified customer ratings and reviews to help prospective customers understand real experiences with the program, company service, and product quality.
optavia.com Reviews
2.0
23 reviews
What Shoppers Say About optavia.com
Created with AI, based on recent reviews
Optavia is rated 2.0 out of 5 by 23 shoppers, with a majority expressing significant frustration with the service. The most common complaint centers on customer support, with shoppers reporting unresponsive staff, order fulfillment errors (receiving items they explicitly did not request), difficulty processing returns, and long wait times for resolution. Additional concerns include aggressive upselling tactics from coaches early in the program, product quality issues (particularly with snack bars), and the temporary nature of weight loss results, with shoppers reporting rapid weight regain after completing the program. A smaller group of satisfied customers reports successful weight loss outcomes.
A few shoppers mention positive experiences with the program's effectiveness for weight loss, though even these gains came with challenges. However, the overwhelming pattern in reviews reflects dissatisfaction with order accuracy, refund processing delays, and the overall customer experience. The company's meal-based approach has also drawn criticism from those seeking more customization options or those with specific dietary restrictions or eating disorder concerns.
Customer Reviews (23)
Sorted by: Most recentGregory J.Apr 28, 2022
Sorry to hear about the bad experiences some people had. Been running this program for about nine weeks now and the results speak for themselves, down thirty five pounds. My interactions with my coach have been nothing but positive, and the study materials are phenomenal. The actual meals are pretty good and the variety is extensive. My spouse and I started together and she's lost almost twenty eight pounds as well. The company's founder gets that this isn't meant to be forever and provides real solutions for maintenance long term. The educational content is excellent. A lot of it applies to everyday life, way beyond just tracking food. Really enjoying the whole experience so far.
Michael G.Jun 9, 2021
This company is a complete waste of money. They're selling overpriced snack bars and took forever getting my first order out. Can't reach anybody by phone and responses take over twenty four hours. My initial delivery showed up a month late with no instructions, just two huge books talking up the founder with nothing practical. They assigned me a coach but I've emailed and called five or six times and get nothing back. I'm sitting on expensive products with no clue how to use them while customer service just says find a different coach, but the system shows I already have one assigned. It's a mess.
Donald W.May 27, 2021
The whole premise is selling pricey snacks for twenty two dollars per seven item box. You eat five snacks daily plus one meal with meat and vegetables. Maybe it works for some people but the system has issues. The supply issues are constant and shipping takes up to three weeks sometimes. Supply chain management is clearly broken and when items run out they tell you to order alternative snacks, which are usually not great. The coaches aren't really helpful, they just tell you to read their books and drink tons of water. Overall customer service is pretty useless.
optavia.com Review FAQ
How is Optavia's rating calculated?
Optavia's 2.0 out of 5 rating is based on 23 verified customer reviews collected from shoppers who have purchased from optavia.com. The rating reflects the average of all individual star ratings submitted by these customers.
What do customers praise most about Optavia?
A minority of reviewers report successful weight loss results from the program. Some customers indicate they achieved meaningful weight loss during their participation in the structured meal plan.
What are the most common complaints about Optavia?
The most frequent complaints involve customer service issues, including unresponsive support teams, difficulty processing returns and refunds, and significant delays in order resolution. Shoppers also report receiving incorrect items despite providing specific instructions, aggressive coach upselling tactics early in the program, poor product taste quality (especially snack bars), and difficulty customizing meal selections. Additionally, several reviewers note that weight loss gains are not permanent, with rapid weight regain occurring after stopping the program.
Do customers recommend Optavia?
Based on the review data, most customers do not recommend Optavia. The vast majority of reviews are one or two stars, with 57 percent being one-star ratings. Only 17 percent of reviews gave five-star ratings. Reviewers explicitly warn others to avoid the company due to service problems and overall dissatisfaction.
How can I write a review for Optavia on RetailCoupons.com?
If you have purchased from optavia.com, you can submit a review on RetailCoupons.com by visiting this page and completing the review form. Share details about your experience with customer service, product quality, program effectiveness, and overall satisfaction. Your honest feedback helps other shoppers make informed decisions.