Orchard Mile Reviews

I bought a shirt that came damaged and stained when it arrived. Either it got crushed in shipment or got caught in machinery somewhere. I immediately tried calling to report it but couldn't reach anybody, left a pair of voicemails that went unanswered, and only after several email attempts did I get a single response saying they'd look into it. That was a week ago with nothing new to report. Seems like maybe computers are handling this now and I'm not thrilled about what I'm seeing.

STAY AWAY FROM ORCHARD MILE! THEY REFUSE TO PAY THEIR VENDORS!!!!!!!A person there had us convinced it was an excellent opportunity to work with them, but they never settled their payments! Steer clear of that person (dishonest) and the business itself!!!

This place is running a complete con. They take payments on behalf of brands and then just keep the money instead of sending it to them. A single brand shipped well over ten thousand dollars in products in six months, all of which reached customers successfully, yet the company has withheld every single payment and won't release any funds. They're constantly bringing in new inventory, taking customer money, and blocking payments that should go to the actual sellers. Stay far away from this outfit. If you're a brand, boutique, or designer, look out for yourselves. This company will not compensate you for merchandise they're selling.

Trying to buy from OrchardMile turned out to be really aggravating. The item got to me late, and when I tried to get a refund because it was broken and different than the pictures, it became a total hassle: I had to wait around for weeks, my calls were unanswered, emails got ignored, and there was basically radio silence. Even after the product went back, the refund was either held up or still in limbo. All in all, it felt like the company didn't care about customers after getting their cash. I won't place an order with them again.

Can't get through to customer service by phone, email, or their chat feature, and my order hasn't budged. I bought an expensive designer sweater online to pair with a matching skirt and never got the shipment. I've called them repeatedly, tried emailing, and used their chat, but nothing has happened. Should have read the reviews beforehand instead of discovering all these one-star complaints on various sites describing identical issues. The delivery carrier left just a photo of the label instead of actually dropping off my package, which I confirmed on my doorbell camera, yet I never got any tracking updates from the site. I'm now going to dispute the charge with my credit card to try to get my money back.

Ordering from them and having it shipped all the way to New Zealand went smoothly without any hiccups. The shoes I ordered showed up in about two weeks, which seemed totally reasonable to me. Since I only wore them once and didn't need to return anything (which seems to be what triggers all those bad reviews), my whole experience was hassle-free.

The wait for refunds is long, but they do eventually show up. I chose to order through them instead of going straight to the brand because they had a solid discount available. I placed my order on Monday morning and the pricey boots landed at my workplace by Wednesday, even though the site never sent me any tracking information. No complaints so far. Then I realized I needed to send them back. I hemmed and hawed about it, waited probably too long, but then Kat from the company reached out to let me know I still had time if I wanted to return them. I was grateful for that, so back they went. Fair warning though: they do mention on their website that returns and refunds move at a snail's pace. If you need that cash available within the next month or so, shop elsewhere. I sent my return on December 10th, got the refund started email on December 24th, and the actual money hit my account January 6th, though it was still pending with my bank. Kat always answered my emails promptly. I didn't bother calling them. Your payment plan will keep charging you for a week or more even after the refund gets initiated, so don't panic if you see that happen.

I purchased some designer pants and paid for them. A few days later I returned them, and over 60 days have gone by with no refund in sight. What a ripoff. These guys don't actually stock anything themselves. All merchandise gets sent straight from manufacturers to customers. They don't even have a physical location. They're just sitting in the middle taking a cut. You should buy directly from the actual seller instead and you'll save cash plus get real support.

Skip this company entirely. I placed an order for a dress seven days ago and was assured I'd get a shipping confirmation within two or three business days. By day five, their online support team was giving me the runaround (and by the way, they don't return phone calls). Now when I asked for a refund, they're ignoring that too. Don't waste your money on orchard mile.

I'm genuinely puzzled by the negative reviews I've seen. When I ordered from overseas, the website gave me some trouble at the start and wouldn't let me complete my purchase. However, the support team stepped in and made things right. They were incredibly responsive and pleasant, plus they kept me in the loop every step of the way. Despite the holiday season being in full swing, my order still arrived within a few weeks. I'd happily recommend this store and wouldn't hesitate to buy here again. The staff really went above and beyond to handle everything smoothly, and I really valued that dedication, particularly when things get hectic.