Origins UK Reviews

I've been a loyal Origins customer since 2014 and their spot cream is amazing. I ordered it on Monday and it's now Friday with still no sign of it. The carrier said it was delayed and I got an email today saying they finally have it. Origins is a brand I've trusted for years, but their online shopping experience is really dropping the ball. They should look into better shipping options because this kind of delay isn't normal.

I made a purchase during a sale period specifically for the full-sized gift worth £42, which never got sent and nobody told me about it. When I called customer service, they said the gift was out of stock so they couldn't send it, and offered to send a different full-sized item instead. What arrived was a travel size product worth less than 20% of the original gift. When I tried to follow up about this, the customer service team didn't actually address what I was saying. My main issues are: they never notified me when the gift became unavailable so I could get different options before they shipped the order out, they promised a full-sized replacement but sent a travel-sized one worth way less, and when I tried to work it out with them a second time they basically ignored my complaints. The whole experience has been really disappointing from start to finish.

I've really liked Origins products over the years. Haven't purchased from them in a long time but was excited to get back my favorite A Perfect World cream. Like everyone else, I got caught by a promotion that had a free gift included, my order came in without the gift, and then customer service told me they ran out of it now, even though they're still advertising the promotion on their site. The whole order is going back and I won't be shopping with them in the future since this is clearly not an isolated problem.

Origins was advertising a 14 piece gift set free with orders over £99 during their Black Friday sale. I got an email saying my order shipped but the free gift was out of stock so it won't be sent. So I got my items but no gift. Their customer service response was basically this: the offer is only available while supplies last, which is mentioned on the site, and we reserve the right to refuse any offer. The problem is that while we were discussing this, the exact same offer was still being advertised on the site, and it kept being advertised 3 days later. They're knowingly making false promises to customers to get them to spend more money when they can't actually deliver on those promises. Two stars because the moisturizers are actually decent, but I'd tell anyone to buy Origins products from a different retailer instead.

I bought gifts for my sister at Christmas and ended up spending way more money because I was guaranteed a free gift with my purchase. Turns out they don't actually have to send the gift if they claim it's not in stock. What a rip-off. I never would've spent that extra if the gift wasn't promised. This company should honestly be taken to court.

I had a terrible time with Origins during Black Friday sales. I bought a bunch of items early in the morning specifically to get the Black Friday gift included, but when my stuff arrived the gift wasn't there because it was no longer in stock. I complained to their customer service asking why I didn't get what was promised and they said it sold out faster than expected. But here's the thing, they kept running the same promotion and advertising it for days afterward, which means tons of other customers probably experienced the exact same letdown. I get that inventory runs out, but continuing to advertise and push a promotion, especially showing the product in your shopping cart when you don't actually have stock, is irresponsible and misleading.

Be careful about their free gift promotions because it's basically a misleading offer. I placed an order yesterday for over £99, which should've gotten me a free gift valued at £77. The fine print says it's only available while supplies last, but when I added it to my cart it showed congratulations on getting the gift. I actually bought extra stuff I didn't want just to hit that £99 amount to qualify. Last night I got a message saying the gift is out of stock and won't be coming. So now I'm stuck paying for items I only bought to reach the threshold, with no chance to remove them once the gift became unavailable. I looked at the website and they're still promoting this same offer and it still adds the gift to your basket even though it's out of stock. I reached out to their support team and they were basically useless, just pointed me toward their returns policy if I wanted to send everything back. When I mentioned this feels like a scam since they keep advertising and adding a gift that's actually unavailable, they ended the chat. It's been almost a full day now and the website still shows this free gift offer, still telling you congratulations when you add £99 in items.

I ordered something last week and got it today, but one of the main items I was really wanting wasn't included because it's supposedly out of stock, even though you can still order it on the site. The customer service person said I'd have to place a new order when stock comes back, which wasn't super helpful. The issue is I'd lose the discount, and ordering just one item would put me below their free shipping threshold, so I'd pay postage. They did say they'd honor the price once I reorder if I contact them with my case reference, which is nice. But here's my feedback for Origins: if something isn't actually in stock right now, either don't list it for sale online, reach out to customers beforehand about delays, or contact them with an alternative or refund option. Now I've got to place another order, spend time with customer service to sort out a refund on the difference, and it's just turned into a whole thing when it could've been handled way better. The support person was fine, but the whole situation has been pretty frustrating and inefficient overall.

Really happy with what I got. I ordered the brighten, firm and hydrate set on December 16th as a gift and chose regular shipping, so I wasn't 100% sure it would make it by Christmas. It arrived on December 21st in a really sturdy box with no damage whatsoever, and the packaging inside was gorgeous with all 4 free gifts I selected included. I'm glad I didn't let the negative reviews stop me because people tend to complain loud but don't speak up when things go well. After my son uses the items I'll come back and leave another review.

Really love what Origins has to offer. The delivery was super quick and the free gifts that came with my order were absolutely fantastic. Already excited to use everything!